Video-out on an Empathy Call Goes to Static After ~5 mins

Bug #1196353 reported by christopherbalz
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Low
Unassigned

Bug Description

Full system logs attached. How this happens: Using Empathy, I start a video call (on a gtalk i.m. network, for example). Video out on my machine is fine for about three to five minutes. Then it goes to completely garbled/static. Video in (video from the other machine) stays working fine.

Same thing happens actually under Skype on Ubuntu. So the issue is likely not specific to Empathy.

However, it clearly has something to do with an underlying problem on the system.

I've been told that vl4 might be a good place to look to debug this, but I don't know what steps to take to do so.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu2
ProcVersionSignature: Ubuntu 3.2.0-48.74-generic 3.2.46
Uname: Linux 3.2.0-48-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 310.14 Tue Oct 9 11:52:41 PDT 2012
 GCC version: gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5)
.tmp.unity.support.test.0:

ApportVersion: 2.0.1-0ubuntu17.3
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
Date: Sun Jun 30 17:44:20 2013
DistUpgraded: Fresh install
DistroCodename: precise
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 NVIDIA Corporation G92 [GeForce GTS 250] [10de:0615] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: eVga.com. Corp. Device [3842:1145]
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
JockeyStatus:
 xorg:nvidia_current - NVIDIA accelerated graphics driver (Proprietary, Disabled, Not in use)
 xorg:nvidia_current_updates - NVIDIA accelerated graphics driver (post-release updates) (Proprietary, Disabled, Not in use)
 xorg:nvidia_experimental_304 - NVIDIA accelerated graphics driver (**experimental** beta) (Proprietary, Disabled, Not in use)
 xorg:nvidia_experimental_310 - NVIDIA accelerated graphics driver (**experimental** beta) (Proprietary, Enabled, In use)
MachineType: System76, Inc. The Leopard Extreme
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-48-generic root=UUID=625ed789-1cb3-4081-9c7e-f812810b5126 ro quiet splash
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/15/2009
dmi.bios.vendor: Intel Corp.
dmi.bios.version: SOX5810J.86A.4196.2009.0715.1958
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DX58SO
dmi.board.vendor: Intel Corporation
dmi.board.version: AAE29331-501
dmi.chassis.type: 2
dmi.modalias: dmi:bvnIntelCorp.:bvrSOX5810J.86A.4196.2009.0715.1958:bd07/15/2009:svnSystem76,Inc.:pnTheLeopardExtreme:pvrleo1:rvnIntelCorporation:rnDX58SO:rvrAAE29331-501:cvn:ct2:cvr:
dmi.product.name: The Leopard Extreme
dmi.product.version: leo1
dmi.sys.vendor: System76, Inc.
version.compiz: compiz 1:0.9.7.12-0ubuntu1
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.43-0ubuntu0.0.1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.4-0ubuntu0.6
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.4-0ubuntu0.6
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.13
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build3

Revision history for this message
christopherbalz (christophermbalz) wrote :
Revision history for this message
christopherbalz (christophermbalz) wrote :

The webcam type is: HP 3-MegaPixel Webcam GX607AA

Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

christopherbalz, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux REPLACE-WITH-BUG-NUMBER

If reproducible, could you also please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc6

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: bios-outdated-5600
affects: xorg (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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