[sandybridge-m-gt2] False GPU lockup IPEHR: 0x54300804 IPEHR: 0x0b140001

Bug #1175084 reported by Jane Silber on 2013-05-01
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Canonical Kernel Team

Bug Description

Possible duplicate of https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1140716

ProblemType: Crash
DistroRelease: Ubuntu 12.10
Package: xserver-xorg-video-intel 2:2.20.9-0ubuntu2.1
ProcVersionSignature: Ubuntu 3.5.0-28.47~spcrevertedb777ab9-generic
Uname: Linux 3.5.0-28-generic i686

ApportVersion: 2.6.1-0ubuntu10
Architecture: i386
Chipset: sandybridge-m-gt2
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
Date: Tue Apr 23 10:44:36 2013
DistUpgraded: 2012-10-03 13:45:07,513 DEBUG enabling apt cron job
DistroCodename: quantal
DistroVariant: ubuntu

DuplicateSignature: [sandybridge-m-gt2] GPU lockup IPEHR: 0x54300804 IPEHR: 0x0b140001 Ubuntu 12.10
ExecutablePath: /usr/share/apport/apport-gpu-error-intel.py
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:052e]
InstallationDate: Installed on 2012-06-18 (316 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
InterpreterPath: /usr/bin/python3.2mu
MachineType: Dell Inc. Dell System XPS L321X
MarkForUpload: True
ProcCmdline: /usr/bin/python3 /usr/share/apport/apport-gpu-error-intel.py

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-28-generic root=UUID=3c5fea3d-ee53-4751-a80d-9ea9a75593af ro quiet splash vt.handoff=7
 xserver-xorg 1:7.7+1ubuntu4
 libdrm2 2.4.39-0ubuntu1
 xserver-xorg-video-intel 2:2.20.9-0ubuntu2
SourcePackage: xserver-xorg-video-intel
Title: [sandybridge-m-gt2] False GPU lockup IPEHR: 0x54300804 IPEHR: 0x0b140001
UpgradeStatus: Upgraded to quantal on 2012-10-03 (209 days ago)

dmi.bios.date: 04/09/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 085X6F
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd04/09/2012:svnDellInc.:pnDellSystemXPSL321X:pvr:rvnDellInc.:rn085X6F:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L321X
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:
version.libdrm2: libdrm2 2.4.39-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.0.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.0.3-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.13.0-0ubuntu6.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.99.99~git20120913.8637f772-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.20.9-0ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.2-0ubuntu3

Jane Silber (silbs) wrote :
tags: added: kernel-da-key
tags: added: kernel-key
tags: added: kernel-stable-key
removed: kernel-key
Changed in xserver-xorg-video-intel (Ubuntu):
importance: Undecided → Critical
status: New → Confirmed
affects: xserver-xorg-video-intel (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
assignee: nobody → Canonical Kernel Team (canonical-kernel-team)
tags: removed: need-duplicate-check
Kamal Mostafa (kamalmostafa) wrote :

@Jane- Please update your kernel to the stock Ubuntu kernel available now in Software Updater (3.5.0-28.48). We think the problem has now been fixed. Technical details...

We haven't had any other reports of "GPU hung" on the XPS13 (commonly installed with 64-bit Ubuntu) which makes me suspect that the problem can only manifest on 32-bit Ubuntu installs on the XPS13.

To test the issue, I installed 32-bit Ubuntu Quantal on my XPS13 (same model as @Jane's) and ran many hours of GPU benchmarks (two unigine demos, glxgears, and youtube simultaneously).

Running that GPU stress test on the bug report kernel (3.5.0-28.47~spcrevertedb777ab9, i386), I got one instance of the bug after about 2 hours:
    [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung

Running that GPU stress test on the -updates kernel (3.5.0-28.48, i386), I had no instances of "GPU hung" after about 8 hours.

Robert Hooker (sarvatt) on 2013-05-21
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Steve Conklin (sconklin) wrote :

Confirmed that the latest update resolved the problem for the reporter.

Changed in linux (Ubuntu):
status: Incomplete → Fix Released
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