[HP Envy 14-2090eo] Touchpad stops responding after a while

Bug #1173741 reported by Petteri P
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Touchpad stops working shortly after logging in. This happens e.g when I start Firefox and type something for example in the search box and hit enter. When on the search results page the touchpad is not responding anymore.

If I plug in an external USB mouse I can continue working although touchpad is not functioning.

In my startup application I have the following line:
syndaemon -i 1 -d

If I disable this then the problem disapppears (I am almost sure). But it gets really tough to type if the touchpad is active as the pointer jumps all over.

petteri@ENVY14:~$ uname -a
Linux ENVY14 3.2.0-40-generic #64-Ubuntu SMP Mon Mar 25 21:22:10 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

petteri@ENVY14:~$ cat /proc/version_signature
Ubuntu 3.2.0-40.64-generic 3.2.40

The following produced an error, but log is however attached.
petteri@ENVY14:~$ sudo lspci -vnvn > lspci-vnvn.log
pcilib: sysfs_read_vpd: read failed: Connection timed out

I have available the Xorg log file and evtest files as described in https://wiki.ubuntu.com/DebuggingTouchpadDetection if needed.

My first bug report, please let me know if something obvious is missing.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.2
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: petteri 1869 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xc9700000 irq 55'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:111d7605,103c3385,00100105 HDA:80862805,80860101,00100000'
   Controls : 28
   Simple ctrls : 11
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=ae9f11c3-9db5-4071-a166-6af2b3c75818
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: Hewlett-Packard HP ENVY14 Notebook PC
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-40-generic root=UUID=ffa53100-3c0a-4af7-8e04-fb41c1897373 ro quiet splash acpi_backlight=vendor acpi_osi=Linux vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-40.64-generic 3.2.40
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-40-generic N/A
 linux-backports-modules-3.2.0-40-generic N/A
 linux-firmware 1.79.4
StagingDrivers: mei
Tags: precise running-unity staging
Uname: Linux 3.2.0-40-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 12/21/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.0A
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3385
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 93.12
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.0A:bd12/21/2011:svnHewlett-Packard:pnHPENVY14NotebookPC:pvr05A7200000200000000000000:rvnHewlett-Packard:rn3385:rvrKBCVersion93.12:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP ENVY14 Notebook PC
dmi.product.version: 05A7200000200000000000000
dmi.sys.vendor: Hewlett-Packard

Petteri P (petterip)
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1173741

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: precise
Revision history for this message
Petteri P (petterip) wrote : AcpiTables.txt

apport information

tags: added: apport-collected running-unity staging
description: updated
Revision history for this message
Petteri P (petterip) wrote : AlsaDevices.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : AplayDevices.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : BootDmesg.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : CRDA.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : Card0.Codecs.codec.3.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : IwConfig.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : Lspci.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : Lsusb.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : PciMultimedia.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : ProcModules.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : PulseList.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : RfKill.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : UdevDb.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : UdevLog.txt

apport information

Revision history for this message
Petteri P (petterip) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Petteri P (petterip) wrote : Re: Touchpad stops responding after a while

The problem really does disappear after I remove the "syndaemon -i 1 -d" from my startup applications. The touchpad works fine then, but I can't find a way to disable it while typing.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.9-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Petteri P (petterip) wrote :

I tried to install the 3.9 kernel several times without success. Running the dpkg ended up in an error. I however tried to boot to the new kernel that was displayed in the boot options, but it failed to boot:

"kernel panic - not syncing: no init found. Try passing init=options to kernel"

Meanwhile Ubuntu updated to 3.2.0-41 version. That didn't solve my issue.

I can test some more if needed.

Thanks for the efforts.

tags: added: kernel-unable-to-test-upstream
Petteri P (petterip)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Petteri P, could you please provide the computer model (ex. HP ENVY 14-3001xx SPECTRE Notebook PC) as noted on the sticker?

tags: added: needs-upstream-testing regression-potential
tags: added: needs-computer-model
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Petteri P (petterip) wrote :

The model is HP Envy 14-2090eo.

Revision history for this message
penalvch (penalvch) wrote :

Petteri P, as per http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5144736#N903 an update is available for your BIOS (F.0F). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-f.0f
removed: needs-computer-model
summary: - Touchpad stops responding after a while
+ [HP Envy 14-2090eo] Touchpad stops responding after a while
Revision history for this message
Petteri P (petterip) wrote :

I looked into this update earlier, but I don't have the skills to update as the bios update is an exe file that needs windows. I will look into this again and report back; This will take some time....

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.