Dell Inspiron 5521 overheating

Bug #1172294 reported by Nicolas Devillers
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

I'm having issue with dell inspiron 5521 overheating when using ubuntu.

With a fresh new installation of ubuntu 12.10 and 13.04, both with last kernel (3.8.0-19 on 13.04), the FAN works on max speed and is really noisy.

I'm using the last version of the BIOS provided by DELL and don't meet this issue on the pre-installed windows 8.

This bug is a following to the discussion on https://answers.launchpad.net/ubuntu-certification/+question/226189
The bug is also notified by others users on Dell forum http://en.community.dell.com/support-forums/laptop/f/3518/p/19487086/20340451.aspx
---
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: nicolas 2572 F.... pulseaudio
DistroRelease: Ubuntu 13.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=173db09c-bffc-4da9-ab42-7ca73f84e71f
InstallationDate: Installed on 2013-04-08 (16 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Dell Inc. Inspiron 5521
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=09af3e13-8004-48fa-b0fe-116acbf8d3d7 ro crashkernel=384M-2G:64M,2G-:128M quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-19-generic N/A
 linux-backports-modules-3.8.0-19-generic N/A
 linux-firmware 1.106
StagingDrivers: rts5139
Tags: raring staging
Uname: Linux 3.8.0-19-generic x86_64
UpgradeStatus: Upgraded to raring on 2013-04-08 (16 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 02/22/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0HK2KG
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A06
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd02/22/2013:svnDellInc.:pnInspiron5521:pvrA06:rvnDellInc.:rn0HK2KG:rvrA00:cvnDellInc.:ct8:cvrA06:
dmi.product.name: Inspiron 5521
dmi.product.version: A06
dmi.sys.vendor: Dell Inc.

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1172294/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1172294

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.9-rc8-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected raring staging
description: updated
Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote : BootDmesg.txt

apport information

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote : CRDA.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : CurrentDmesg.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : HookError_cloud_archive.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : IwConfig.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : Lspci.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : Lsusb.txt

apport information

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote : ProcInterrupts.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : ProcModules.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : PulseList.txt

apport information

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote : RfKill.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : UdevDb.txt

apport information

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Nicolas Devillers (nicolas-devillers) wrote : UdevLog.txt

apport information

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote : WifiSyslog.txt

apport information

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote :

checked on mainline kernel v3.9-rc8-raring => confirmed

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
vitorafsr (vitorafsr) wrote :

The solution to this problem is usually to use i8kutils. I think you would try this solution and post here the results. After that, if the problem remains, a bug report would ask for fixing i8k to support Dell Inspiron 5521.

i8kutils solved this same problem in my Dell Inspiron 15R SE-4670.

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote :

i8kutils doesn't support Inspire 5521 as far as i can tell. (It seems that I have less trouble with the fan noise lately though maybe a recent update.)

Revision history for this message
vitorafsr (vitorafsr) wrote :

I don't know if you already have done that, but it is very clarifying if you post here the result of the command 'cat /proc/i8k'. Before that the module 'i8k' must be loaded into kernel with the command 'sudo modprobe i8k'.

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote :

hm my bad, shame on me i thought the module would have load by itself only if supported.. thanks for the tips.

Revision history for this message
vitorafsr (vitorafsr) wrote :

So, the status of this bug is invalid...?

Revision history for this message
Nicolas Devillers (nicolas-devillers) wrote :

As there are no other user of inspiron 5521 complaining about this issue so far, i think we can probably consider it invalid/solved.

vitorafsr (vitorafsr)
Changed in linux (Ubuntu):
status: Confirmed → Invalid
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