Not work Logitech HD Pro Webcam C920

[Cristian Aravena Romero]

Attach dmesg

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-18-generic 3.8.0-18.28
ProcVersionSignature: Ubuntu 3.8.0-18.28-generic 3.8.6
Uname: Linux 3.8.0-18-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: caravena 2196 F.... pulseaudio
 /dev/snd/controlC0: caravena 2196 F.... pulseaudio
Date: Tue Apr 16 17:34:27 2013
HibernationDevice: RESUME=UUID=935761c6-0879-49ed-b5a5-c5218c97b843
InstallationDate: Installed on 2013-02-06 (69 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Alpha amd64 (20121126)
Lsusb:
 Bus 001 Device 005: ID 046d:082d Logitech, Inc.
 Bus 001 Device 002: ID 046d:0896 Logitech, Inc. OrbiCam
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Acer, inc. Ferrari 1000
MarkForUpload: True
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-18-generic root=UUID=d1524094-f99b-4050-8e1b-40b1526ca8f7 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-18-generic N/A
 linux-backports-modules-3.8.0-18-generic N/A
 linux-firmware 1.105
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/11/07
dmi.bios.vendor: Acer
dmi.bios.version: v1.3204
dmi.board.name: Ferrari6
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer, Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrv1.3204:bd09/11/07:svnAcer,inc.:pnFerrari1000:pvrNotApplicable:rvnAcer,Inc.:rnFerrari6:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
dmi.product.name: Ferrari 1000
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.9 kernel[0]. You will need to install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.9-rc7-raring/

[Gary B (gar37bic)]

I'm not sure if this is the same bug, but the information may be useful. For me the camera and audio work, but if my machine is left to sleep for a 'while' (longer than a few minutes?) it seems to disappear - Cheese and Google Hangouts can't find it (can't find audio or video). Logging out does not fix the problem but rebooting does. I forgot to see if it was still in the output from lsusb before I rebooted. Looking back at various syslogs, I found the following - the first line occurs 6 times.

Sep 25 21:45:35 my_machine pulseaudio[30194]: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="2" name="usb-046d_HD_Pro_Webcam_C920_B8C21EAF-02-C920" card_name="alsa_card.usb-046d_HD_Pro_Webcam_C920_B8C21EAF-02-C920" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=no card_properties="module-udev-detect.discovered=1""): initialization failed.
Sep 25 21:45:35 my_machine pulseaudio[30194]: [pulseaudio] module-udev-detect.c: Tried to configure /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.2/sound/card2 (alsa_card.usb-046d_HD_Pro_Webcam_C920_B8C21EAF-02-C920) more often than 5 times in 10s
Sep 25 21:52:42 my_machine kernel: [ 1.926142] usb 2-1.5: Product: HD Pro Webcam C920
Sep 25 21:52:44 my_machine kernel: [ 24.106650] uvcvideo: Found UVC 1.00 device HD Pro Webcam C920 (046d:082d)
Sep 25 21:52:44 my_machine kernel: [ 24.108392] input: HD Pro Webcam C920 as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.0/input/input13
Sep 25 21:52:48 my_machine colord: Device added: sysfs-046d-HD_Pro_Webcam_C920
Sep 25 21:54:20 my_machine kernel: [ 1.921948] usb 2-1.5: Product: HD Pro Webcam C920
Sep 25 21:54:20 my_machine kernel: [ 24.370524] uvcvideo: Found UVC 1.00 device HD Pro Webcam C920 (046d:082d)
Sep 25 21:54:20 my_machine kernel: [ 24.371163] input: HD Pro Webcam C920 as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.0/input/input13
Sep 25 21:54:23 my_machine colord: Device added: sysfs-046d-HD_Pro_Webcam_C920

I am running Ubuntu 13.04, uname -a says '3.8.0-19-generic #30-Ubuntu SMP Wed May 1 16:35:23 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux'

What may be more useful for this bug is the relevant lines from dmesg after the reboot:

[ 1.831488] usb 2-1.5: new high-speed USB device number 5 using ehci-pci
[ 1.926108] usb 2-1.5: New USB device found, idVendor=046d, idProduct=082d
[ 1.926114] usb 2-1.5: New USB device strings: Mfr=0, Product=2, SerialNumber=1
[ 1.926119] usb 2-1.5: Product: HD Pro Webcam C920
[ 1.926122] usb 2-1.5: SerialNumber: B8C21EAF
....
[ 23.640163] Linux video capture interface: v2.00
[ 23.813615] uvcvideo: Found UVC 1.00 device HD Pro Webcam C920 (046d:082d)
[ 23.813639] usbcore: registered new interface driver snd-usb-audio
[ 23.814750] input: HD Pro Webcam C920 as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.0/input/input14
[ 23.814863] usbcore: registered new interface driver uvcvideo
[ 23.814865] USB Video Class driver (1.1.1)

[madbiologist (me-again)]

This should be fixed in the upstream 3.14 kernel. Does this still occur with Ubuntu 15.04 "Vivid Vervet"?