04a9:1736 [HP Pavillion dm3-1109TU] USB Printer needs replug to work after boot

[chris]

While working a moment on LibreOffice Calc found that facts:
- Print job was pending (printer not printing). Found that the printer was not working. Usually if the problem persists, plug out the USB cable and then plug in again. I don't find any solution other than replugging printer USB cable to wake up the printer.

HP Pavillion dm3-1109TU
Printer: Canon Pixma MX328 (driver: Canon PIXMA MX300 - CUPS+Gutenprint v5.2.8-pre1)

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu2
ProcVersionSignature: Ubuntu 3.2.0-39.62-generic-pae 3.2.39
Uname: Linux 3.2.0-39-generic-pae i686
.tmp.unity.support.test.0:

ApportVersion: 2.0.1-0ubuntu17.1
Architecture: i386
CompizPlugins: [core,composite,opengl,imgjpeg,decor,imgpng,snap,obs,gnomecompat,vpswitch,compiztoolbox,resize,regex,dbus,mousepoll,grid,place,animation,move,session,workarounds,switcher,expo,wall,fade,scale]
CompositorRunning: compiz
Date: Sun Mar 24 15:55:26 2013
DistUpgraded: Fresh install
DistroCodename: precise
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, even including gdb or git bisection work if needed
GraphicsCard:
 Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:3649]
   Subsystem: Hewlett-Packard Company Device [103c:3649]
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release i386 (20120817.3)
MachineType: Hewlett-Packard HP Pavilion dm3 Notebook PC
MarkForUpload: True
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-39-generic-pae root=UUID=2E2462FD2462C783 loop=/hostname/disks/root.disk ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/16/2010
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: F.19
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3649
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 41.3D
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnInsydeCorp.:bvrF.19:bd11/16/2010:svnHewlett-Packard:pnHPPaviliondm3NotebookPC:pvr0487110000241F10110120000:rvnHewlett-Packard:rn3649:rvr41.3D:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP Pavilion dm3 Notebook PC
dmi.product.version: 0487110000241F10110120000
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.7.12-0ubuntu1
version.libdrm2: libdrm2 2.4.39-0ubuntu0.1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.4-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.4-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.12
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4.3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build3

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.9 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.9-rc4-raring/

[chris (ign-christian)]

Hi..

My system is precise (12.04). But the link you provide is "raring" kernel?
Is it ok? No risk?

I have no experience to do this. No need to install linux-headers?

--- On Thu, 3/28/13, Joseph Salisbury <email address hidden> wrote:

> From: Joseph Salisbury <email address hidden>
> Subject: [Bug 1159358] Re: USB Printer & HDD external can't wake up after a moment of time
> To: <email address hidden>
> Date: Thursday, March 28, 2013, 11:24 AM
> Would it be possible for you to test
> the latest upstream kernel?  Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please
> test the latest
> v3.9 kernel[0] (Not a kernel in the daily directory) and
> install both
> the linux-image and linux-image-extra .deb packages.
>
> If this bug is fixed in the mainline kernel, please add the
> following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the
> tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example
> it will not boot, please add the tag:
> 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark
> this bug as "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.9-rc4-raring/
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed =>
> Incomplete
>
> --
> You received this bug notification because you are
> subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1159358
>
> Title:
>   USB Printer & HDD external can't wake up after a
> moment of time
>
> Status in “linux” package in Ubuntu:
>   Incomplete
>
> Bug description:
>   While working a moment on LibreOffice Calc found that
> facts:
>   - LO hangs for a while after execute "save". And I
> found that my USB expansion HDD was sleeping. (file that I
> used to work & execute "save" located on the expansion
> HDD). Take a long time for the HDD to wake up again.
>   - Print job was pending (printer not printing). Found
> that the printer was sleeping. Usually if the problem
> persists, plug out the USB cable and then plug in again. I
> don't find any solution other than replugging printer USB
> cable to wake up the printer.
>
>
>   HP Pavillion dm3-1109TU
>   Genuine Intel® CPU U4100 @ 1.30GHz × 2
>   Mobile Intel® GM45 Express Chipset x86/MMX/SSE2
>   Printer: Canon Pixma MX328 (driver: Canon PIXMA MX300
> - CUPS+Gutenprint v5.2.8-pre1)
>
>   Description:    Ubuntu 12.04.2 LTS
> (full system update today)
>   Installed via Wubi, together with Win7 Home Premium
> 32 bit
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 12.04
>   Package: xorg 1:7.6+12ubuntu2
>   ProcVersionSignature: Ubuntu 3.2.0-39.62-generic-pae
> 3.2.39
>   Uname: Linux 3.2.0-39-generic-pae i686
>   .tmp.unity.support.test.0:
>
>   ApportVersion: 2.0.1-0ubuntu17.1
>   Architecture: i386
>   CompizPlugins:
> [core,composite,opengl,imgjpeg,decor,imgpng,snap,obs,gnomecompat,vpswitch,compiztoolbox,resize,regex,dbus,mousepoll,grid,place,animation,move,session,workarounds,switcher,expo,wall,fade,scale]
>   CompositorRunni...

[chris (ign-christian)]

kernel-bug-exists-upstream

[chris (ign-christian)]

Hi..

I try following instructions to use kernel 3.9 rc4 by installing both linux-image and linux-image-extra for i386. Hope I don't make a mistake..

Printer seems to wake up properly after not using for approximately 5 minutes.

But still have problem on HDD expansion to wake up. LibreOffice freezes a moment after I click "save" on the file I was working with (located on HDD expansion).

[Ming Lei (tom-leiming)]

On Sat, Apr 6, 2013 at 12:30 PM, chris <email address hidden> wrote:
> Hi..
>
> I try following instructions to use kernel 3.9 rc4 by installing both
> linux-image and linux-image-extra for i386. Hope I don't make a
> mistake..
>
> Printer seems to wake up properly after not using for approximately 5
> minutes.
>
> But still have problem on HDD expansion to wake up. LibreOffice freezes
> a moment after I click "save" on the file I was working with (located on
> HDD expansion).

Chris, could you let me know how you think the USB printer/HDD is in sleep?
Also could you post the 'dmesg' when either one is entering 'sleep'?

Thanks,
--
Ming Lei

[chris (ign-christian)]

I think the USB printer/HDD is in sleep because it doesn't react as expected as I mentioned in bug description.

I've attached CurrentDmesg.txt (output from xdiagnose) while filing this bug. That output provided when this bug occured.
Maybe you need more information ?

Thanks,
chris

[Ming Lei (tom-leiming)]

On Mon, Apr 22, 2013 at 10:07 AM, chris <email address hidden> wrote:
> I think the USB printer/HDD is in sleep because it doesn't react as
> expected as I mentioned in bug description.

OK, I got it, maybe you should describe it as not working instead of sleep,
which has specific meaning in linux kernel. And both your USB printer/HDD
aren't in linux sleep state, as far as your problem is concerned.

>
> I've attached CurrentDmesg.txt (output from xdiagnose) while filing this bug. That output provided when this bug occured.

For your USB printer, we can see below message, which simply means
that the two printers experienced one disconnect/connect event, so some
userspace application may not work any more since they need to reopen
the device handler.

If there are printer daemon or services, I guess that restarting these daemon or
services may workaround the problem.

[ 21.151935] usblp0: removed
[ 21.175547] usblp0: USB Bidirectional printer dev 2 if 1 alt 0
proto 2 vid 0x04A9 pid 0x1736
[ 21.175705] usblp1: removed
[ 21.190811] usblp1: USB Bidirectional printer dev 2 if 2 alt 0
proto 2 vid 0x04A9 pid 0x1736

> Maybe you need more information ?

Yes, if you can build kernel, it is helpful to enable CONFIG_USB_DEBUG and
post out the 'dmesg' info. But if you can't, I am wondering if we can
find why the
printer disconnects suddenly.

Thanks,

[chris (ign-christian)]

Sorry for the misunderstanding, I had corrected the bug description.

I'm not a techie and have very little knowledge about linux. Can you help me explain step by step instructions how to do that?

As I know I don't use any daemon or service related to printer. I only installed cairo-dock and disable unity..just wondering if that could cause some issue?

[Ming Lei (tom-leiming)]

On Wed, Apr 24, 2013 at 3:44 PM, chris <email address hidden> wrote:
> Sorry for the misunderstanding, I had corrected the bug description.
>
> I'm not a techie and have very little knowledge about linux. Can you
> help me explain step by step instructions how to do that?
>
> As I know I don't use any daemon or service related to printer. I only
> installed cairo-dock and disable unity..just wondering if that could
> cause some issue?

OK, could you test the kernel images on the below link and post
out the 'dmesg' log?

    http://kernel.ubuntu.com/~ming/bugs/1159358/v1/

which only enables CONFIG_USB_DEBUG so that you
can capture some usb logs when the problem happens.

Thanks,
--
Ming Lei

[chris (ign-christian)]

Hi..

I still don't understand how to manually:
- get dmesg log
- capture usb logs

Do it from terminal? By what command?

--- On Fri, 4/26/13, Ming Lei <email address hidden> wrote:

> From: Ming Lei <email address hidden>
> Subject: Re: [Bug 1159358] Re: USB Printer & HDD external can't wake up after a moment of time
> To: <email address hidden>
> Date: Friday, April 26, 2013, 11:18 AM
> On Wed, Apr 24, 2013 at 3:44 PM,
> chris <email address hidden>
> wrote:
> > Sorry for the misunderstanding, I had corrected the bug
> description.
> >
> > I'm not a techie and have very little knowledge about
> linux. Can you
> > help me explain step by step instructions how to do
> that?
> >
> > As I know I don't use any daemon or service related to
> printer. I only
> > installed cairo-dock and disable unity..just wondering
> if that could
> > cause some issue?
>
> OK, could you test the kernel images on the below link and
> post
> out the 'dmesg' log?
>
>     http://kernel.ubuntu.com/~ming/bugs/1159358/v1/
>
> which only enables CONFIG_USB_DEBUG so that you
> can capture some usb logs when the problem happens.
>
> Thanks,
> --
> Ming Lei
>
> --
> You received this bug notification because you are
> subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1159358
>
> Title:
>   USB Printer & HDD external can't wake up after a
> moment of time
>
> Status in “linux” package in Ubuntu:
>   Confirmed
>
> Bug description:
>   While working a moment on LibreOffice Calc found that
> facts:
>   - LO hangs for a while after execute "save". And I
> found that my USB expansion HDD was not working. (file that
> I used to work & execute "save" located on the expansion
> HDD). Take a long time for the HDD to wake up again.
>   - Print job was pending (printer not printing). Found
> that the printer was not working. Usually if the problem
> persists, plug out the USB cable and then plug in again. I
> don't find any solution other than replugging printer USB
> cable to wake up the printer.
>
>   HP Pavillion dm3-1109TU
>   Genuine Intel® CPU U4100 @ 1.30GHz × 2
>   Mobile Intel® GM45 Express Chipset x86/MMX/SSE2
>   Printer: Canon Pixma MX328 (driver: Canon PIXMA MX300
> - CUPS+Gutenprint v5.2.8-pre1)
>
>   Description:    Ubuntu 12.04.2 LTS
> (full system update today)
>   Installed via Wubi, together with Win7 Home Premium
> 32 bit
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 12.04
>   Package: xorg 1:7.6+12ubuntu2
>   ProcVersionSignature: Ubuntu 3.2.0-39.62-generic-pae
> 3.2.39
>   Uname: Linux 3.2.0-39-generic-pae i686
>   .tmp.unity.support.test.0:
>
>   ApportVersion: 2.0.1-0ubuntu17.1
>   Architecture: i386
>   CompizPlugins:
> [core,composite,opengl,imgjpeg,decor,imgpng,snap,obs,gnomecompat,vpswitch,compiztoolbox,resize,regex,dbus,mousepoll,grid,place,animation,move,session,workarounds,switcher,expo,wall,fade,scale]
>   CompositorRunning: compiz
>   Date: Sun Mar 24 15:55:26 2013
>   DistUpgraded: Fresh install
>   DistroCodename: precise
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes, even including gdb or
> git bisection work if needed
>   GraphicsCard:
>    Intel Corporation Mobile 4 Series Chipset
> ...

[Ming Lei (tom-leiming)]

On Sat, Apr 27, 2013 at 8:52 AM, chris <email address hidden> wrote:
> Hi..
>
> I still don't understand how to manually:
> - get dmesg log
> - capture usb logs
>
> Do it from terminal? By what command?

When your problem happens, please run below command from terminal:

         dmesg > dmesg.log

then post the file of 'dmesg.log' on launchpad.

thanks,
--
Ming Lei

[chris (ign-christian)]

When I try to install linux-image-3.2.0-41-generic_3.2.0-41.65_amd64.deb, has error message: "Wrong architecture 'amd64'" on Ubuntu Software Center.

Maybe because my sytem is 32bit?

thanks,
chris

--- On Fri, 4/26/13, Ming Lei <email address hidden> wrote:

> From: Ming Lei <email address hidden>
> Subject: Re: [Bug 1159358] Re: USB Printer & HDD external can't wake up after a moment of time
> To: <email address hidden>
> Date: Friday, April 26, 2013, 10:20 PM
> On Sat, Apr 27, 2013 at 8:52 AM,
> chris <email address hidden>
> wrote:
> > Hi..
> >
> > I still don't understand how to manually:
> > - get dmesg log
> > - capture usb logs
> >
> > Do it from terminal? By what command?
>
> When your problem happens, please run below command from
> terminal:
>
>          dmesg > dmesg.log
>
> then post the file of 'dmesg.log' on launchpad.
>
> thanks,
> --
> Ming Lei
>
> --
> You received this bug notification because you are
> subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1159358
>
> Title:
>   USB Printer & HDD external can't wake up after a
> moment of time
>
> Status in “linux” package in Ubuntu:
>   Confirmed
>
> Bug description:
>   While working a moment on LibreOffice Calc found that
> facts:
>   - LO hangs for a while after execute "save". And I
> found that my USB expansion HDD was not working. (file that
> I used to work & execute "save" located on the expansion
> HDD). Take a long time for the HDD to wake up again.
>   - Print job was pending (printer not printing). Found
> that the printer was not working. Usually if the problem
> persists, plug out the USB cable and then plug in again. I
> don't find any solution other than replugging printer USB
> cable to wake up the printer.
>
>   HP Pavillion dm3-1109TU
>   Genuine Intel® CPU U4100 @ 1.30GHz × 2
>   Mobile Intel® GM45 Express Chipset x86/MMX/SSE2
>   Printer: Canon Pixma MX328 (driver: Canon PIXMA MX300
> - CUPS+Gutenprint v5.2.8-pre1)
>
>   Description:    Ubuntu 12.04.2 LTS
> (full system update today)
>   Installed via Wubi, together with Win7 Home Premium
> 32 bit
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 12.04
>   Package: xorg 1:7.6+12ubuntu2
>   ProcVersionSignature: Ubuntu 3.2.0-39.62-generic-pae
> 3.2.39
>   Uname: Linux 3.2.0-39-generic-pae i686
>   .tmp.unity.support.test.0:
>
>   ApportVersion: 2.0.1-0ubuntu17.1
>   Architecture: i386
>   CompizPlugins:
> [core,composite,opengl,imgjpeg,decor,imgpng,snap,obs,gnomecompat,vpswitch,compiztoolbox,resize,regex,dbus,mousepoll,grid,place,animation,move,session,workarounds,switcher,expo,wall,fade,scale]
>   CompositorRunning: compiz
>   Date: Sun Mar 24 15:55:26 2013
>   DistUpgraded: Fresh install
>   DistroCodename: precise
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes, even including gdb or
> git bisection work if needed
>   GraphicsCard:
>    Intel Corporation Mobile 4 Series Chipset
> Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if
> 00 [VGA controller])
>      Subsystem: Hewlett-Packard Company Device
> [103c:3649]
>      Subsystem: Hewlett-Packard Company Device
> [103c:3649]
>   InstallationMedia: Ubuntu 12.04.1 LTS "Precise
> Pangolin...

[Ming Lei (tom-leiming)]

On Sun, Apr 28, 2013 at 6:24 PM, chris <email address hidden> wrote:
> When I try to install linux-
> image-3.2.0-41-generic_3.2.0-41.65_amd64.deb, has error message: "Wrong
> architecture 'amd64'" on Ubuntu Software Center.
>
> Maybe because my sytem is 32bit?

Yes, please install and test the 32bit images on the below link:

      http://kernel.ubuntu.com/~ming/bugs/1159358/v2/

Thanks,
--
Ming Lei

[chris (ign-christian)]

I've tested using latest kernel from repo : 3.2.0-41.66
Seems that my printer & expansion drive work without any trouble.

Many thanks Ming Lei

[Ming Lei (tom-leiming)]

On Thu, May 2, 2013 at 9:43 PM, chris <email address hidden> wrote:
> I've tested using latest kernel from repo : 3.2.0-41.66
> Seems that my printer & expansion drive work without any trouble.
>
> Many thanks Ming Lei

You are welcome, :-)

[chris (ign-christian)]

Hello..

Seems that problem not really solved. Sometimes I have to unplug & replug usb cable to make the printer active.
Escpecially for the first time I plug that printer cable after system startup.

[Ming Lei (tom-leiming)]

On Sat, May 4, 2013 at 2:04 PM, chris <email address hidden> wrote:
> Hello..
>
> Seems that problem not really solved. Sometimes I have to unplug & replug usb cable to make the printer active.
> Escpecially for the first time I plug that printer cable after system startup.

OK, could you install the kernel in #15 and feedback the 'dmesg' log?

Thanks,

[chris (ign-christian)]

Sorry..I don't understand.

What do you mean by "kernel in #15" ?
Where could I get that kernel?

[Ming Lei (tom-leiming)]

see comment on #15

[chris (ign-christian)]

Log attached, with kernel 3.2.0-41.65

[Ming Lei (tom-leiming)]

On Sun, May 5, 2013 at 9:25 AM, chris <email address hidden> wrote:
> Log attached, with kernel 3.2.0-41.65
>
> ** Attachment added: "dmesg.log"
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1159358/+attachment/3665371/+files/dmesg.log

Chris, from the log, we can find the lines below:

             'usblp 2-1:1.1: disconnect by usbfs'
             ......
             'usblp 2-1:1.2: disconnect by usbfs'

which means some user space application released the usblp kernel
driver.

I added one line debug info in the usbfs driver to find which application
is doing it, could you test the kernel with debug info on the below link
and feedback the 'dmesg' log?

           http://kernel.ubuntu.com/~ming/bugs/1159358/v3/

Thanks,

[chris (ign-christian)]

Hello Ming Lei.. Your request attached.

[Ming Lei (tom-leiming)]

On Tue, May 7, 2013 at 8:01 PM, chris <email address hidden> wrote:
> Hello Ming Lei.. Your request attached.
>
> ** Attachment added: "dmesg.log"
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1159358/+attachment/3668736/+files/dmesg.log

See below trace, it is the application of 'usb' which releases the usblp kernel
driver. I don't find 'usb' in current precise release, and looks it
doesn't belong
to udev too, so is it your test code? or could you find the package
the 'usb' is
included with below command?

             dpkg -S usb

[ 220.673914] usblp 2-2:1.1: disconnect by usbfs
[ 220.673922] Pid: 2388, comm: usb Tainted: G I 3.2.0-41-generic #65
[ 220.673926] Call Trace:
[ 220.673937] [<c13e5d41>] usbdev_do_ioctl+0x1271/0x12b0
[ 220.673945] [<c13e5d80>] ? usbdev_do_ioctl+0x12b0/0x12b0
[ 220.673950] [<c13e5d8d>] usbdev_ioctl+0xd/0x10
[ 220.673957] [<c113f901>] do_vfs_ioctl+0x81/0x570
[ 220.673963] [<c10fa727>] ? kzfree+0x27/0x30
[ 220.673969] [<c1149249>] ? vfsmount_lock_local_unlock+0x19/0x20
[ 220.673976] [<c114a7aa>] ? mntput_no_expire+0x2a/0xd0
[ 220.673981] [<c114a868>] ? mntput+0x18/0x30
[ 220.673986] [<c1130f0c>] ? fput+0x16c/0x1d0
[ 220.673991] [<c112d2d4>] ? filp_close+0x54/0x80
[ 220.673997] [<c113fe58>] sys_ioctl+0x68/0x80
[ 220.674003] [<c1569b84>] syscall_call+0x7/0xb
[ 220.674009] [<c1570000>] ? kprobe_dispatcher+0x100/0x210

[chris (ign-christian)]

Ming Lei, I don't really understand what you mean. I just follow your instruction without adding something.

I attached screenshot from Synaptic which shown usb related package. Maybe it could help you analize.

[chris (ign-christian)]

Sorry...is it what you mean? (attached)

[Ming Lei (tom-leiming)]

On Wed, May 8, 2013 at 4:59 PM, chris <email address hidden> wrote:
> Ming Lei, I don't really understand what you mean. I just follow your
> instruction without adding something.

I mean the user space application of 'usb' killed the current kernel usb printer
driver, and may cause your problem, so I need you to find the killer
application.

>
> I attached screenshot from Synaptic which shown usb related package.
> Maybe it could help you analize.

Maybe the 'usb' application is included in the package of
'printer-driver-hpcups'
or 'printer-driver-hpijs', and your printer is canon, and shouldn't need them.

So could you remove these two packages to see if your problem can be fixed?

Thanks

[chris (ign-christian)]

I have removed:
- printer-driver-hpijs
- printer-driver-hpcups (also removing dependencies: hplip & printer-driver-postscript-hp)

But the problem still exists, I attached dmesg.log after removing above packages & when that problem happens.

[Ming Lei (tom-leiming)]

On Thu, May 9, 2013 at 8:53 AM, chris <email address hidden> wrote:
> I have removed:
> - printer-driver-hpijs
> - printer-driver-hpcups (also removing dependencies: hplip & printer-driver-postscript-hp)
>
> But the problem still exists, I attached dmesg.log after removing above
> packages & when that problem happens.

So usb isn't included into the two packages, could you run below commands
in terminal to see where is 'usb' from?

            which usb
            ps auxf | grep usb

Thanks,

[chris (ign-christian)]

$ which usb
$ ps auxf | grep usb
1000 2388 0.0 0.0 4384 840 pts/0 S+ 11:02 0:00 | \_ grep --color=auto usb

[Ming Lei (tom-leiming)]

Chris,

So suggest you to check if there is 'usb' utility in udev or other system component in your system,
and definately the warning is from the user space utility.

[chris (ign-christian)]

Hi Ming Lei,

I'm sorry if I don't understand. Could you please explain how to do that?

[Ming Lei (tom-leiming)]

On Tue, Jul 23, 2013 at 5:17 PM, chris <email address hidden> wrote:
> Hi Ming Lei,
>
> I'm sorry if I don't understand. Could you please explain how to do
> that?

You should understand that there is one process named as 'usb' which
disconnects your printer, shouldn't you?

But I am sure how to find it in distribution, and looks no such utility in
my desktop.

Thanks,
--
Ming Lei

[Ming Lei (tom-leiming)]

On Thu, Jul 25, 2013 at 9:11 AM, Ming Lei <email address hidden> wrote:
> On Tue, Jul 23, 2013 at 5:17 PM, chris <email address hidden> wrote:
>
> But I am sure how to find it in distribution, and looks no such utility in
> my desktop.

Sorry, s/am/am not

Thanks,
--
Ming Lei

[chris (ign-christian)]

> You should understand that there is one process named as
> 'usb' which
> disconnects your printer, shouldn't you?

I'm sorry for my very limited knowledge, I just know that something, you said 'usb', disconnects the printer.

Perhaps you could tell me what command should I execute in terminal or what should I search in Synaptics?
So I could provide you with such informations.

[Ming Lei (tom-leiming)]

On Thu, Jul 25, 2013 at 11:18 AM, chris <email address hidden> wrote:
>> You should understand that there is one process named as
>> 'usb' which
>> disconnects your printer, shouldn't you?
>
> I'm sorry for my very limited knowledge, I just know that something, you
> said 'usb', disconnects the printer.

Yes, so you need to find where is 'usb'.

>
> Perhaps you could tell me what command should I execute in terminal or what should I search in Synaptics?
> So I could provide you with such informations.

There should be one file named with 'usb' which is executable in your
filesystem,
any file search utility(find, grep, ls, ...) can be used to do this searching.

Thanks,
--
Ming Lei

[chris (ign-christian)]

I try my best to understand (though I don't really understand :)) the command(s) that I should execute.

Hope following result helps (I ran it while printer unplugged) :

$ dmesg | grep usb
[ 0.874558] usbcore: registered new interface driver usbfs
[ 0.874558] usbcore: registered new interface driver hub
[ 0.874558] usbcore: registered new device driver usb
[ 1.482878] usbcore: registered new interface driver libusual
[ 1.772030] usb 1-6: new high-speed USB device number 2 using ehci_hcd
[ 21.968792] input: CNF9012 as /devices/pci0000:00/0000:00:1a.7/usb1/1-6/1-6:1.0/input/input5
[ 21.968902] usbcore: registered new interface driver uvcvideo

[chris (ign-christian)]

When I ran above command (comment #38), there was also no usb device attached.

[Ming Lei (tom-leiming)]

On Mon, Jul 29, 2013 at 5:56 PM, chris <email address hidden> wrote:
> I try my best to understand (though I don't really understand :)) the
> command(s) that I should execute.
>
> Hope following result helps (I ran it while printer unplugged) :
>
> $ dmesg | grep usb

No, it is wrong, and the command or 'usb' executable file is inside filesystem,
nothing to do with 'dmesg' output.

[chris (ign-christian)]

So please advise what should I do?
I have no idea at all.. :(

[chris (ign-christian)]

Thank you for your respond Christopher. Sorry for late reply because I don't get email notification about this update (though I subscribed...?)

I'll try to do that in this weekend. Anyway, if I understand correctly, I should do testing v3.11-saucy (even though my system is precise?) from this link: http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.11-saucy/ ?

[chris (ign-christian)]

I had time to test..hope that I didn't make mistake.

I found way to reproduce with these simple steps:
1. Start Ubuntu
2. Plug printer cable (already on) -> printer still OFF (status: paused)
3. Unplug & replug -> printer ON (status: ready)

Always reproducible with those steps above, second plugging (after system start) will make printer ON.

[chris (ign-christian)]

HDD expansion drive also had same behavior, need about 10-20 seconds to wake up (looks like freeze) after standby/sleep (sorry I don't know correct word for that behavior).

Maybe this information is useful, that HDD drive is NTFS filesystem.

Since issues that I experienced looks rarely happen, perhaps it's because I installed this Ubuntu Precise through Wubi?

[chris (ign-christian)]

Hi Chritopher, thanks for your suggestion. I had edited summary in this bug for printer problem.

External HDD problem parsed to bug #1222313

Please advice if you need more information.

[chris (ign-christian)]

Emm...looks like I have to burn dvd for that since I still don't know how to do it with flashdisk :)
It's ok I'll do that when I have time..perhaps several days later.

I also have to say sorry to revise comment #44. The behavior looks like inconsistent, sometimes printer is on while plugging for the 1st time after system booting.

I found another fact: while printer is off, fax (same device) is on, & vice versa. And I can swith on/off printer or fax via system-config-printer.
Looks like printer driver problem..

[chris (ign-christian)]

I've learned creating bootable flashdisk & I've just tried 13.10 daily.

Can't say that this bug is fixed since 13.10 generates different behavior. Printer & fax status are always idle even cable unplugged. If cable plugged then it will do printing. But if cable unplugged then no job is sending & printer queue is empty.

Perhaps I made mistake while trying, but I think I can't do testing any further with 13.10.. Too many problems...drives me crazy..

My stupid suspicion currently is printer driver conflicts with fax driver (using same driver). Or, perhaps, because both using same interface/port?

[penalvch (penalvch)]

chris, did this problem not occur in a release prior to Precise?

[chris (ign-christian)]

Hi Christopher.. In precise, print job sent even printer cable unplugged. Default state if cable unplugged is:
- printer: idle (ready)
- fax: stopped (paused)

Here are devices URI, perhaps it helps:
- printer: usb://Canon/MX320%20series?serial=15E055&interface=1
- fax: usb://Canon/MX320%20series%20FAX?serial=15E055&interface=2
Both using same make & model (seems that we call it driver) : Canon PIXMA MX300 - CUPS+Gutenprint v5.2.8-pre1

[penalvch (penalvch)]

chris, just to clarify, in Precise the USB Printer does not need to be replugged to work after boot?

[chris (ign-christian)]

No need to restart. Strange...just replug then it'll be ready.

Perhaps behavior in the end of comment #49 could be a hint. Printer & fax status (usually) switched after replugging cable.

[penalvch (penalvch)]

chris, getting back to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1159358/comments/51 have you tested for this problem in a release prior to Precise?

[chris (ign-christian)]

No...Precise is my first Ubuntu to test.

[penalvch (penalvch)]

chris, for regression testing purposes, could you please test for this in Lucid http://old-releases.ubuntu.com/releases/lucid/ and advise on the results?

[chris (ign-christian)]

Hello Christopher.. Seems ok with Lucid, printer status ok & ready with 1st plugging after system start up.

but with different conditions:
- I have to download driver from Canon site : Canon MX320 series Ver.3.10 (since Lucid didn't provide MX series driver), which is different from driver used in Precise (from its database)
- Seems that Lucid only read 1 interface but Precise read 2 interfaces (printer & fax). I don't really understand about that either what is the correct behavior since I don't understand faxing via Ubuntu.
URI that automatically read after cable plugged & driver not yet installed : usb://Canon/MX320%20series%20FAX

[penalvch (penalvch)]

chris, just to clarify, you downloaded and compiled the printer driver source from:
http://support-th.canon-asia.com/P/search?model=PIXMA+MX328&menu=download&filter=0&tagname=g_os&g_os=Linux

As well, does the upstream driver work in your Precise install?

[chris (ign-christian)]

Yes, absolutely right. I'm using the last link (6th) for Lucid.

Ok I'll test that in Precise asap.

[chris (ign-christian)]

Did short testing with that official driver, I still experience inconsistent behavior as before:
- Sometimes 2nd,3rd, & so on.. plugging didn't work
- Trying to install driver only in interface 1 (ignoring interface 2) seems to have no effect. But if plugging doesn't make printer ready, pop up message will appear:
"Configuring new printer.."
"Please wait..."
And then the final message:
"Missing printer driver"
"No printer driver for Canon MX320 series FAX."

I still have a stupid guessing that's because my Ubuntu is installation not pure dual-boot (Wubi installation). Since I also experience this weird behavior : Bug #1155169

[penalvch (penalvch)]

chris, I've heard of a very small number of issues with wubi (ex. having to do with database performance issues). Despite this, would you be able to try the upstream driver in a live environment instead to rule this out via http://cdimage.ubuntu.com/daily-live/current/ ?

[chris (ign-christian)]

Sorry for my stupid comment previously. Since I did testing with 13.10 daily (boot from USB flashdisk) which reported in comment #50, so it should be no relation with Wubi.

Anyway...isn't your request is the same with what I've done & reported on comment #50 ?

[chris (ign-christian)]

Ok I have understood what you meant, I'm in process to test. But I think there is some error while installing the driver:

$ bash install.sh
Execution command = sudo dpkg -iG ./packages/cnijfilter-common_3.10-1_i386.deb
Selecting previously unselected package cnijfilter-common.
(Reading database ... 172044 files and directories currently installed.)
Unpacking cnijfilter-common (from .../cnijfilter-common_3.10-1_i386.deb) ...
Setting up cnijfilter-common (3.10-1) ...
Processing triggers for libc-bin ...
Execution command = sudo dpkg -iG ./packages/cnijfilter-mx320series_3.10-1_i386.deb
(Reading database ... 172059 files and directories currently installed.)
Preparing to replace cnijfilter-mx320series 3.10-1 (using .../cnijfilter-mx320series_3.10-1_i386.deb) ...
Unpacking replacement cnijfilter-mx320series ...
dpkg: dependency problems prevent configuration of cnijfilter-mx320series:
 cnijfilter-mx320series depends on libtiff4; however:
  Package libtiff4 is not installed.

dpkg: error processing cnijfilter-mx320series (--install):
 dependency problems - leaving unconfigured
Processing triggers for libc-bin ...
Errors were encountered while processing:
 cnijfilter-mx320series
Execution command = sudo dpkg -P cnijfilter-common
(Reading database ... 172058 files and directories currently installed.)
Removing cnijfilter-common ...
Purging configuration files for cnijfilter-common ...
Processing triggers for libc-bin ...

Please advice whether that's ok, but currently I'll do testing with the printer anyway...

[chris (ign-christian)]

Another error while trying to install printer:

Missing Driver
Printer 'Canon-MX320-series' requires the '/usr/lib/cups/filter/pstocanonij' program but it is not currently installed. Please install it before using this printer.

I didn't get such error while installing this driver in Lucid or Precise. Maybe some dependencies not exist in Saucy?

[penalvch (penalvch)]

chris, if you install libtiff4 via a terminal:
sudo apt-get -y install libtiff4

would you be able to install the driver as noted in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1159358/comments/64 ?

[chris (ign-christian)]

Looks like libtiff4 is obsolete & replaced by libtiff5 (already installed in Saucy). I have to enable all sources (including: proposed, backports, restricted, multiverse) since I didn't know what sources that provide libtiff4 & succesfully installed.

Then printer driver succesfully installed (error message in comment #64 & comment #65 not occured).

I'll post my testing result asap.

[chris (ign-christian)]

After testing several times by restarting machine, I found that facts: (a bit different than comment #50)
- Printer & fax status are always idle even cable unplugged (same as comment #50)
- If cable unplugged, job still sending & waiting in printer queue
- Print is always can do while cable plugging for the 1st time after system startup

[chris (ign-christian)]

Another side note: in my Precise installation, only libtiff4 installed (libtiff5 not installed)

[gf (gf-interlinks-deactivatedaccount)]

Hello Chris,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1159358
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]