[Lenovo ThinkPad T520] Booting Trouble

Bug #1083738 reported by Constantin Savtchenko
30
This bug affects 5 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

I have been having booting trouble with my Lenovo for months. I have consistently left 12.04 and had to use other systems. Sometimes I am forced to return and try to see if this issue has been fixed, it has not. I have not been able to find any support for my issue, this is my last hope.

Symptoms:
  1) Sometimes after grub, boots to purple screen and stays there
  2) Sometimes after grub, and purple screen, starts booting... freezes after (firewire loaded device) (however, I believe this is just the last "status" message
  3) the newest problem, after the firewire line, starts complaining with the following lines:

[ xx.xxxxxx] ata1.00: revalidation failed (errno=-5)
[ xx.xxxxxx] ata2.00: revalidation failed (errno=-5)

 4) Sometimes I boot successfully
 5) Sometimes I try to boot through recovery mode and sometimes it works and sometimes it doesn't.

Notice the amount of "sometimes", this is because this bug is incredibly random yet I USUALLY do not boot. Please help me out, I'll be glad to get whatever info you need, but I have no clue how to further diagnose this.

Steps taken so far:
 - "quiet splash" removed
 - nvidia drivers installed from nvidia's website (310)
 - nouveau driver blacklisted
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu15
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: constantin 2193 F.... pulseaudio
 /dev/snd/controlC0: constantin 2193 F.... pulseaudio
CRDA:
 country EC:
  (2402 - 2482 @ 40), (N/A, 20)
  (5170 - 5250 @ 20), (3, 17)
  (5250 - 5330 @ 20), (3, 23), DFS
  (5735 - 5835 @ 20), (3, 30)
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf5320000 irq 45'
   Mixer name : 'Conexant CX20590'
   Components : 'HDA:14f1506e,17aa21cf,00100002'
   Controls : 21
   Simple ctrls : 11
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xf3000000 irq 17'
   Mixer name : 'Nvidia GPU 1c HDMI/DP'
   Components : 'HDA:10de001c,17aa21cf,00100100'
   Controls : 18
   Simple ctrls : 3
Card29.Amixer.info:
 Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw unknown'
   Mixer name : 'ThinkPad EC (unknown)'
   Components : ''
   Controls : 1
   Simple ctrls : 1
Card29.Amixer.values:
 Simple mixer control 'Console',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=edfbde3a-47eb-436d-ac83-7b077d98a39a
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
MachineType: LENOVO 4239CTO
MarkForUpload: True
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-33-generic root=UUID=51128b71-0972-41f8-9718-965e233d213a ro recovery nomodeset
ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-33-generic N/A
 linux-backports-modules-3.2.0-33-generic N/A
 linux-firmware 1.79.1
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: mei
Tags: precise running-unity staging
Uname: Linux 3.2.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/11/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 8AET49WW (1.29 )
dmi.board.asset.tag: Not Available
dmi.board.name: 4239CTO
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8AET49WW(1.29):bd07/11/2011:svnLENOVO:pn4239CTO:pvrThinkPadT520:rvnLENOVO:rn4239CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 4239CTO
dmi.product.version: ThinkPad T520
dmi.sys.vendor: LENOVO

Revision history for this message
Constantin Savtchenko (csavtche) wrote :

ALSO ALt-SysReq REISUB does not respond ever. The only way to recover from these failure boots is to power cycle.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1083738

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Constantin Savtchenko (csavtche) wrote : Re: Booting Trouble With Lenovo T520 (NVS 4200M)

Kernel does not successfully boot for me to run required command. Recovery mode also fails to boot.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Constantin Savtchenko (csavtche) wrote : AcpiTables.txt

apport information

tags: added: apport-collected precise running-unity staging
description: updated
Revision history for this message
Constantin Savtchenko (csavtche) wrote : AlsaDevices.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : AplayDevices.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : BootDmesg.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : Card1.Amixer.values.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : Card1.Codecs.codec.0.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : IwConfig.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : Lspci.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : Lsusb.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : PciMultimedia.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : ProcModules.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : PulseList.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : UdevDb.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : UdevLog.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : WifiSyslog.txt

apport information

Revision history for this message
Constantin Savtchenko (csavtche) wrote : Re: Booting Trouble With Lenovo T520 (NVS 4200M)

Managed to boot into system by:
  - Power cycling multiple times, booting regularly would bring to a similar situation as https://bugs.launchpad.net/ubuntu/+source/linux/+bug/984127
 - It would complain that fschk needs to be done, however, no button press or command would respons
 - I kept power cycling, let it sit for a bit, power cycled, tried recovery mode a few times, that would just freeze.
 - One time (this time) recovery mode worked, from there I did resume normal boot.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Do you happen to know if this bug existed on previous versions of Ubuntu, or have you only used Precise(12.04)?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.7 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-rc7-raring/

Changed in linux (Ubuntu):
importance: Undecided → High
status: Confirmed → Incomplete
tags: added: kernel-da-key
Revision history for this message
Constantin Savtchenko (csavtche) wrote :

Joseph, this bug has existed since the unity change. I have had trouble with 10.10, 11.04, 11.10. The last stable kernel/release to run on my system successfully was 10.04.

Revision history for this message
Andrey Oleynik (andrey-oleynik) wrote :

I have the same problem on Ubuntu 12.10.

Ubuntu starts only if Nvidia card is turned of in BIOS (Intel card is selected).

Revision history for this message
Andrey Oleynik (andrey-oleynik) wrote :

Joseph, I've checked with kernel 3.7 and it doesn't work

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

@Constaintin,

In the bug description, you mention that you left 12.04 and returned. Did you perform a fresh install each time?

Also, does the bug go away if you disable the Nvidia card like mentioned in comment #27?

Revision history for this message
Constantin Savtchenko (csavtche) wrote :

Joseph, yes every time was a indeed a fresh install. I never attempted to disable the NVidia card in the BIOS. I did however, attempt the opposite, enabling optimus and using the nouveau drivers. People suggested they had luck with that, however I remember not succeeding.

Currently, I am working with 12.04. My current solution has to been to stay booted once I boot successfully... I've noticed higher success with the following setup:

  1) nomodeset - once when Nvidia's drivers are unused (during a kernel upgrade for example). It's important that I remove this once the drivers are compiled and installed for the new kernel otherwise I do not boot.

  2) Empty boot lines for the kernel, in other words removing "quiet splash".

Revision history for this message
Constantin Savtchenko (csavtche) wrote :

Hi Joseph,
  Updated my kernel headers today, did a reboot. Added "nomodeset" at grub using 'e'. Booted successfully and recompiled NVidia drivers. Did a 'sudo service lightdm start' successfully and finally rebooted once again.

  At reboot, I got stuck at a purple screen (even though "quiet" and "splash" are removed). I had to power cycle, let it sit for around a minute. At boot, successfully saw status messages and booted. (note neither of these were with nomodeset).

  Lastly, I would like to make note that I am docked and attached to two external monitors. Thanks.

Constantin

Revision history for this message
Constantin Savtchenko (csavtche) wrote :

Good Evening and Happy New Year,

   Attempted a reboot again after software install. This time no kernel update, so no "nomodeset" at any time.

   First, direct "Restart" attempt I got stuck at a purple screen. I had to powercycle.

   Second attempt, a power on instantly after the power down, I got status messages but then I got stuck. I'm unsure of which status message I got stuck at as I'm confident that I'm simply seeing the "top" of the console buffer. I had to power cycle.

   Third attempt, a power up after waiting around 30 seconds. Successfully booted, I did notice a status message along the lines of
   "Initializing back up display device [failed]" or something similar.

   Is there any new information on this issue? Is there any way I can help you debug this issue? Thank you.

Constantin

Revision history for this message
Dmitry Tantsur (divius) wrote :

Confirming to T420s with 12.04.1 (both livecd and existing system with the latest updates)

Revision history for this message
Constantin Savtchenko (csavtche) wrote :

Good afternoon. After a kernel upgrade yesterday I am unable to boot into 12.04.1 again. I managed to boot in initially using "nomodeset" and reinstalled my Nvidia drivers (310.## I believe). However, now I simply get stuck after a "loading swap" message.

Is there any new information on this issue? Has it been acknowledged? Could anyone provide some support or guidance. I would be happy to help debug but I have no idea how to approach this.

Constantin

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc5-raring/

Revision history for this message
Constantin Savtchenko (csavtche) wrote :

Hi Joseph,

  I followed the instructions as you suggested and installed the 3.8-rc5 kernel. I did not see improvement, thus I added the kernel-bug-exists-upstream tag (I may needed to have added the kernel-unable-to-test-upstream.)

  Here's what happened:
     - nomodeset was not a guaranteed a boot like usual on a kernel boot with no compiled nvidia drivers
     - I saw similar situations as before: blank purple screen, getting stuck at the same status message ( something about loading swap )
     - I did manage to boot once (no nvidia drivers) but I was unable to use my mouse or keyboard... I assume this is because there were no drivers installed with the kernel ... was I supposed to do that?

I finally managed to boot back into my newest installed "3.2.0-36-generic #57-Ubuntu" but I had to do it through the recovery menu. The previous kernel (35) didn't have this problem quite so badly... Perhaps it's the 310.19 Nvidia drivers?

Constantin

information type: Public → Public Security
information type: Public Security → Public
Revision history for this message
Ken (kkinder) wrote :

I'm not sure if it's related, but I'm also seeing that on a T520, I'm *consistently* unable to boot with discrete graphics enabled. Either Integrated or Optimus boots fine.

Screenshot:

http://i.stack.imgur.com/auxZP.jpg

And related StackExchange: http://askubuntu.com/questions/245886/why-is-ubuntu-unable-to-mount-my-hard-drive-when-i-use-nvidia-discrete-graphics

Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

Constantin Savtchenko, as per http://download.lenovo.com/express/ddfm.html an update is available for your BIOS (1.43). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-1.43 needs-upstream-testing
tags: added: maverick natty oneiric regression-release
tags: added: kernel-bug-exists-upstream-v3.8-rc5
removed: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
summary: - Booting Trouble With Lenovo T520 (NVS 4200M)
+ [Lenovo ThinkPad T520] Booting Trouble
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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