Touchpad detected as "ps2/generic mouse" on DELL LATITUDE E5430

Bug #1080314 reported by granjerox
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

I've just installed Ubuntu 12.10 x64 on my Latitude e5430, all works flaweslly except touchpad. Pointer and buttons work but there's no scroll. In mouse settings there isn't Touchpad tab.

I have xserver-xorg-input-synaptics-1.6.2-1ubuntu5

I attach debug files
---
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pagraher 2270 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=571c2ea6-4109-47dd-b204-cd8d332b3cde
InstallationDate: Installed on 2012-11-12 (20 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121012.3)
MachineType: Dell Inc. Latitude E5430 non-vPro
MarkForUpload: True
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.5.0-19-generic root=/dev/mapper/ubuntu-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-19.30-generic 3.5.7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-19-generic N/A
 linux-backports-modules-3.5.0-19-generic N/A
 linux-firmware 1.95
Tags: quantal
Uname: Linux 3.5.0-19-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip disk lpadmin plugdev sambashare sudo vboxusers
dmi.bios.date: 06/03/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0MYF02
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd06/03/2012:svnDellInc.:pnLatitudeE5430non-vPro:pvr01:rvnDellInc.:rn0MYF02:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E5430 non-vPro
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message
granjerox (granjerox) wrote :
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granjerox (granjerox) wrote :
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granjerox (granjerox) wrote :
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Ahmed Shams (ashams) wrote :

@granjerox; please submit apport logs by opening your Terminal(Ctrl+Al+T) and run: "apport-collect 1080314" (without quotes).
Thanks in advance.

Moving to kernel.

affects: xserver-xorg-input-synaptics (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1080314

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: quantal
Revision history for this message
granjerox (granjerox) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
granjerox (granjerox) wrote : BootDmesg.txt

apport information

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granjerox (granjerox) wrote : CurrentDmesg.txt

apport information

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granjerox (granjerox) wrote : IwConfig.txt

apport information

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granjerox (granjerox) wrote : Lspci.txt

apport information

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granjerox (granjerox) wrote : Lsusb.txt

apport information

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granjerox (granjerox) wrote : ProcCpuinfo.txt

apport information

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granjerox (granjerox) wrote : ProcEnviron.txt

apport information

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granjerox (granjerox) wrote : ProcInterrupts.txt

apport information

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granjerox (granjerox) wrote : ProcModules.txt

apport information

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granjerox (granjerox) wrote : PulseList.txt

apport information

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granjerox (granjerox) wrote : RfKill.txt

apport information

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granjerox (granjerox) wrote : UdevDb.txt

apport information

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granjerox (granjerox) wrote : UdevLog.txt

apport information

Revision history for this message
granjerox (granjerox) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.7 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-rc8-raring/

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
granjerox (granjerox) wrote :

I've tried linux-image-3.7.0-030700rc2-generic, linux-image-extra-3.7.0-030700rc2-generic x64 and bug persists.

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Ara Pulido (ara)
tags: added: certification-grey
tags: added: touchpad
Revision history for this message
penalvch (penalvch) wrote :

granjerox, as per http://www.dell.com/support/troubleshooting/us/en/19/Product/latitude-e5430 an update is available for your BIOS (A11). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-a11 needs-upstream-testing regression-potential
removed: touchpad
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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