[radeon] System crashes and restarts during video playback

Bug #1071622 reported by Lain_13 on 2012-10-26
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

When I trying to watch video it's often end up in a system restart. I have 3 video players in my system: mplayer2/mplayer, Totem and VLC. I never confirmed this with Totem because it's video playback very slow and I just can not resist it. However mplayer and VLC with xv output is fast on my system and that's where problems appears. This bug isn't 100% reproducible and doesn't happen on all videos but if it crashes on some specific video then it keeps crashing on it again and again. So, it is reproducible. Also it happens both in mplayer and VLC, so it isn't player-specific.
In Ubuntu 12.04 I was able to set 'sdl' output and it fixed my problem (at least it didn't restart without jumping between fullscreen and window modes, it still crashed sometimes but very rarely) but in Ubuntu 12.10 it became very slow and doesn't help against this issue (system crashes).

However in Ubuntu 12.10 GnomeShell works good enough for me and surprisingly this bug doesn't reproduce there. That's actually why I decided to report it on Compiz. I doubt it's problem with Unity but very likely it's problem with Compiz since GnomeShell does not use it and video playback does not cause system restart there.

My system configuration:
* Ubuntu 12.10
* ATI Radeon HD 3200
* Open-source graphics driver (closed-source one does not supports my videocard anymore).

Please tell me how could I help to diagnose this crash. I really like Unity and want to keep using it but with this problem I simply can't. :(
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
 /dev/snd/controlC1: lainverse 4804 F.... pulseaudio
 /dev/snd/controlC0: lainverse 4804 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=631b09fa-303c-4ada-b470-5d75e8e44759
InstallationDate: Installed on 2011-04-29 (546 days ago)
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
 eth0 no wireless extensions.

 eth1 no wireless extensions.

 lo no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. GA-MA78GM-S2H
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-18-generic root=UUID=0a223b13-cdf3-43cf-9642-8d8aa125dce3 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
 linux-restricted-modules-3.5.0-18-generic N/A
 linux-backports-modules-3.5.0-18-generic N/A
 linux-firmware 1.95

Tags: quantal
Uname: Linux 3.5.0-18-generic x86_64
UpgradeStatus: Upgraded to quantal on 2012-10-18 (7 days ago)
UserGroups: adm admin audio cdrom dialout lpadmin plugdev sambashare video
dmi.bios.date: 04/30/2008
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F4
dmi.board.name: GA-MA78GM-S2H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF4:bd04/30/2008:svnGigabyteTechnologyCo.,Ltd.:pnGA-MA78GM-S2H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-MA78GM-S2H:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-MA78GM-S2H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Daniel van Vugt (vanvugt) wrote :

The system "restarting" can only be a driver/kernel problem. User-space programs can't do that.

summary: - System crashes and restarts during video playback
+ [radeon] System crashes and restarts during video playback
affects: compiz → linux (Ubuntu)
Daniel van Vugt (vanvugt) wrote :

Please run this command to gather more info:
    apport-collect 1071482

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected quantal
description: updated

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

Lain_13 (lain-halfbit) wrote :

> apport-collect 1071482

You are not the reporter or subscriber of this problem report, or the report is a duplicate or already closed.

Please create a new report using "apport-bug".

If I understood it right I've performed: apport-collect 1071622

Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.7 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. Please only remove that one tag and leave the other tags. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-rc2-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: needs-upstream-testing
Lain_13 (lain-halfbit) wrote :

$ uname -a
Linux dark 3.7.0-030700rc2-generic #201210220428 SMP Mon Oct 22 08:29:33 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

Did not helped. Still crashes.

tags: added: kernel-bug-exists-upstream
removed: needs-upstream-testing
Lain_13 (lain-halfbit) on 2012-10-26
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Lain_13, as per http://www.gigabyte.com/products/product-page.aspx?pid=2758#bios an update is available for your BIOS (F11). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-f11 needs-upstream-testing regression-potential
tags: added: kernel-bug-exists-upstream-v3.7-rc2
removed: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
madbiologist (me-again) wrote :

I had this problem in Precise and Quantal but it is fixed for me in Raring. Can you try Ubuntu 13.04 "Raring Ringtail" and let us know if it is fixed for you?

Lain_13 (lain-halfbit) wrote :

Yes, I hadn't this bug for a while already but I don't really know is it due to update to Raring Ringtail or because I switched to Gnome Shell entirely (Unity is so sluggish sometimes). As I told before in GS I never had this bug and currently I'm using GS only.

And I haven't updated my BIOS yet. I wonder is it possible to do so from Linux without making windows bootable disc...

Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers