System freeze

Bug #1052314 reported by Koopee on 2012-09-18
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Low
Unassigned

Bug Description

The system stopped responding. No mouse movement, magic sysrq did not do the trick, had to do power button reboot to recover.

I was trying to save a thunderbird calendar entry when the system hanged but I think it could just be a coinsidence.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-30-generic 3.2.0-30.48
ProcVersionSignature: Ubuntu 3.2.0-30.48-generic 3.2.27
Uname: Linux 3.2.0-30-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC269VB Analog [ALC269VB Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: koopee 2136 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf7918000 irq 48'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:10ec0269,10431507,00100100 HDA:80862806,80860101,00100000'
   Controls : 18
   Simple ctrls : 8
Date: Tue Sep 18 08:12:01 2012
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=8976c504-7ce9-484e-ba6b-b287035d329d
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
MachineType: ASUSTeK COMPUTER INC. UX32VD
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-30-generic root=UUID=22f60aee-a822-4fdc-85f3-e76a648137bd ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-30-generic N/A
 linux-backports-modules-3.2.0-30-generic N/A
 linux-firmware 1.79.1
SourcePackage: linux
StagingDrivers: rts5139 mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/21/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX32VD.211
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX32VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX32VD.211:bd08/21/2012:svnASUSTeKCOMPUTERINC.:pnUX32VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX32VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX32VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Koopee (koopee1234) wrote :
Brad Figg (brad-figg) on 2012-09-18
Changed in linux (Ubuntu):
status: New → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.6 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. Please only remove that one tag and leave the other tags. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.6-rc6-quantal/

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1052314

tags: added: iso-testing
Koopee (koopee1234) on 2012-11-06
summary: - System hang
+ System freeze

Koopee, is this still an issue for you in the latest kernel from Precise?

tags: added: bios-outdated-214
Changed in linux (Ubuntu):
importance: Medium → Low
Koopee (koopee1234) wrote :

No, more recent kernels work quite fine. Using 14.04 ubuntu now.

Koopee, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1052314/comments/5 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
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