0781:5530 USB storage mounting stops working in 12.04 amd64

[Leon Marcus]

USB storage mounting suddenly stopped working with 0781:5530 SanDisk Corp. Cruzer. The only workaround I have discovered so far is to run Startup Disk Creator. This causes the usb disk to be detected and then Nautilus automatically mounts it.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-30-generic 3.2.0-30.48
ProcVersionSignature: Ubuntu 3.2.0-30.48-generic 3.2.27
Uname: Linux 3.2.0-30-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: leon 1854 F.... pulseaudio
 /dev/snd/controlC0: leon 1854 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf4700000 irq 49'
   Mixer name : 'Realtek ALC272'
   Components : 'HDA:80862802,80860101,00100000 HDA:10ec0272,17aa3872,00100001'
   Controls : 34
   Simple ctrls : 16
Card1.Amixer.info:
 Card hw:1 'Z305'/' Logitech Logitech Z305 at usb-0000:00:1d.0-1, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:0a23'
   Controls : 2
   Simple ctrls : 1
Date: Sat Sep 15 11:06:32 2012
HibernationDevice: RESUME=UUID=af3b247b-211c-4c07-8878-d4570863dd2a
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120327.1)
MachineType: LENOVO 4186
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-30-generic root=UUID=397a5d8e-695b-4856-9adf-81322d2d16b4 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-30-generic N/A
 linux-backports-modules-3.2.0-30-generic N/A
 linux-firmware 1.79.1
SourcePackage: linux
StagingDrivers: zram
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/31/2009
dmi.bios.vendor: LENOVO
dmi.bios.version: 15CN23WW(V1.06)
dmi.board.name: KIWB1
dmi.board.vendor: LENOVO
dmi.board.version: REFERENCE
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLENOVO:bvr15CN23WW(V1.06):bd03/31/2009:svnLENOVO:pn4186:pvrLenovoIdeaPadY550:rvnLENOVO:rnKIWB1:rvrREFERENCE:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: 4186
dmi.product.version: Lenovo IdeaPad Y550
dmi.sys.vendor: LENOVO

[penalvch (penalvch)]

Leon Marcus, thank you for reporting this and helping make Ubuntu better.

Could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested and remove the tag:
needs-upstream-testing

This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the text:
needs-upstream-testing

If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested.

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested.

Please let us know your results. Thank you for your understanding.

[Leon Marcus (treesurf)]

Tested mainline kernel 3.6.0-030600rc5generic. Bug still exists in upstream kernel. Previously mentioned workaround of opening Startup Disk Creator still works in upstream kernel as well.

[penalvch (penalvch)]

Leon Marcus, thank you for testing the mainline kernel.

Could you please plug the USB device in, unplug all other USB devices, perform the WORKAROUND, type the following at the terminal, and post the results to this report:
lsusb

[Leon Marcus (treesurf)]

Output of lsusb:

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 004: ID 090c:7371 Silicon Motion, Inc. - Taiwan (formerly Feiya Technology Corp.)
Bus 002 Device 005: ID 0781:5530 SanDisk Corp. Cruzer

[penalvch (penalvch)]

Leon Marcus, thank you for posting the lsusb output.

Does this issue occur with just the device:
Bus 002 Device 005: ID 0781:5530 SanDisk Corp. Cruzer

or across different USB storage devices?

[Leon Marcus (treesurf)]

I'm traveling right now and only have my one usb drive with me. If I can borrow another one I will try to confirm and get back to you, otherwise won't be able to respond until I get home in another week or so.

For what it's worth, this same usb storage device previously worked with no problems. Once this bug started happening I used Gparted to reformat the usb device in case it was at fault, but this did not solve the problem.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[penalvch (penalvch)]

Leon Marcus, thank you for providing the requested information. Could you please test http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-rc6-raring/ ?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[cd311 (cd311)]

Hi

I confirm the bug on a Ubuntu 12.04.2 LTS (GNU/Linux 3.2.0-40-generic x86_64)

pluging in the usb stick shows the following in dmesg:
scsi 10:0:0:0: Direct-Access SanDisk Cruzer 8.02 PQ: 0 ANSI: 0 CCS
[ 225.315061] sd 10:0:0:0: Attached scsi generic sg2 type 0
[ 225.316757] sd 10:0:0:0: [sdb] Attached SCSI removable disk
[ 227.217204] sd 10:0:0:0: [sdb] 31301631 512-byte logical blocks: (16.0 GB/14.9 GiB)
[ 227.218176] sd 10:0:0:0: [sdb] No Caching mode page present
[ 227.218183] sd 10:0:0:0: [sdb] Assuming drive cache: write through
[ 227.220227] sd 10:0:0:0: [sdb] No Caching mode page present
[ 227.220233] sd 10:0:0:0: [sdb] Assuming drive cache: write through
[ 227.221840] sdb: sdb1

but nether cinnamon (1.6.7) nor unity or gnome show any mounted device.
Running the "Startup Disk Creator", closing it again and suddenly the stick gets mounted.

unfortunately the computer is in heavy use so i cant test fixes at the moment.
Christopher M. Penalver, I will try to test your kernel package sometimes at the weekend. does it work in 12.04? I ask because of the raring in the url.

with regards
christian

[penalvch (penalvch)]

cd311, if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Kernel team article:
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports

the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]