[Dell Inspiron One 2305]: Fails to suspend without errors.

[Jeff Marcom]

Problem:

System fails to suspend without kernel errors.

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04 LTS"

Command used:
sudo fwts s3 --s3-device-check --s3-device-check-delay=30 --s3-sleep-delay=30 --s3-multiple=250 -r suspend_250_cycles.log

Errors seen:
00016 s3 pm-suspend returned 0 after 39 seconds.
00017 s3 FAILED [HIGH] KlogFirmwareBug: Test 1, HIGH Kernel message: [12243.543703]
00018 s3 [Firmware Bug]: cpu 1, try to use APIC500 (LVT offset 0) for vector 0x400, but
00019 s3 the register is already in use for vector 0xf9 on another cpu

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image (not installed)
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1717 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfeb00000 irq 16'
   Mixer name : 'Realtek ALC272'
   Components : 'HDA:10ec0272,10280479,00100001'
   Controls : 23
   Simple ctrls : 11
Date: Thu Jul 5 17:49:20 2012
HibernationDevice: RESUME=UUID=ca47cb84-ba0d-4417-90c2-f9aa5add4fd8
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: Dell Inc. Inspiron One 2305
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=075a13ce-7891-4635-9608-4ad5a7153240 ro quiet splash initcall_debug vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-23-generic N/A
 linux-backports-modules-3.2.0-23-generic N/A
 linux-firmware 1.79
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/11/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0DPRF9
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd11/11/2010:svnDellInc.:pnInspironOne2305:pvrNotSpecified:rvnDellInc.:rn0DPRF9:rvrA00:cvnDellInc.:ct13:cvrNotSpecified:
dmi.product.name: Inspiron One 2305
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1717 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfeb00000 irq 16'
   Mixer name : 'Realtek ALC272'
   Components : 'HDA:10ec0272,10280479,00100001'
   Controls : 23
   Simple ctrls : 11
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=ca47cb84-ba0d-4417-90c2-f9aa5add4fd8
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: Dell Inc. Inspiron One 2305
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=075a13ce-7891-4635-9608-4ad5a7153240 ro quiet splash initcall_debug vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-23-generic N/A
 linux-backports-modules-3.2.0-23-generic N/A
 linux-firmware 1.79
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Tags: precise precise
Uname: Linux 3.2.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/11/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0DPRF9
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd11/11/2010:svnDellInc.:pnInspironOne2305:pvrNotSpecified:rvnDellInc.:rn0DPRF9:rvrA00:cvnDellInc.:ct13:cvrNotSpecified:
dmi.product.name: Inspiron One 2305
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

apport information

[Jeff Marcom (jeffmarcom)]

System is completely unresponsive with 3.2.0.26, however same errors seem to exist in 3.5. rc5

[Jeff Marcom (jeffmarcom)]

System does actually *visually* suspend as it should.

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Anthony Wong (anthonywong)]

@Jeff
This could possibly be caused by firmware as it shows in fwts log. But I also wonder if it's a kernel regression as this machine should have already been certified with 11.10. Two things worth trying:
1. remove the BIOS battery, and the re-install it, and test again.
2.re-test this machine with 11.10, if 11.10 works but 12.04 doesn't, it's a regression.

[Anthony Wong (anthonywong)]

@Jeff
The errors reported by fwts refer to a firmware bug, can all suspend/resume cycles pass albeit this error?

[Jeff Lane  (bladernr)]

added fwts to this. They should take a look and decide whether the firmware complaints should block certification.

[Jeff Lane  (bladernr)]

Hello, anyone?

[Ivan Hu (ivan.hu)]

It seems the same issue #1152484, please see my comment,
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1152484/comments/8
and also the comment
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1152484/comments/12

[Anthony Wong (anthonywong)]

@Jeff
I suggest to have the blocks-hwcert tag removed similar to bug 1152484 due to the same rationale.

[Ivan Hu (ivan.hu)]

The severity for LVT issue was down to the medium after fwts version V0.26.07. set the bug to invalid.

[penalvch (penalvch)]

Jeff Marcom, as per http://www.dell.com/support/drivers/us/en/19/Product/inspiron-one-2305 an update is available for your BIOS (A08). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.