Ubuntu
linux package

No audio in headphone

Bug #1018555 reported by Lars Pensjö on 2012-06-27

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	Linux	Expired	Medium	linux-kernel-bugs #43951
	linux (Ubuntu)	Incomplete	Medium	Unassigned

Bug Description

When I connect headphones, there is no sound in them. And the sound from the builtin lodspeakers are disabled.

The "Playback devices" shows two devices: "HDMI audio" and "Built-in Audio". The volume control on HDM audio has no effect, and the volume control of the "built-in audio is automatically muted when headphones are connected. It is not possible to un-mute it.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-25-generic-pae 3.2.0-25.40
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic-pae 3.2.18
Uname: Linux 3.2.0-25-generic-pae i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: lars 1982 F.... pulseaudio
/dev/snd/controlC0: lars 1982 F.... pulseaudio
/dev/snd/pcmC0D0p: lars 1982 F...m pulseaudio
CRDA:
country GB:
  (2402 - 2482 @ 40), (N/A, 20)
  (5170 - 5250 @ 40), (N/A, 20)
  (5250 - 5330 @ 40), (N/A, 20), DFS
  (5490 - 5710 @ 40), (N/A, 27), DFS
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xe6e60000 irq 45'
   Mixer name : 'IDT 92HD90BXX'
   Components : 'HDA:111d76e7,10280494,00100102'
   Controls : 20
   Simple ctrls : 11
Card1.Amixer.info:
Card hw:1 'NVidia'/'HDA NVidia at 0xe5080000 irq 17'
   Mixer name : 'Nvidia GPU 1c HDMI/DP'
   Components : 'HDA:10de001c,10281494,00100100'
   Controls : 18
   Simple ctrls : 3
Date: Wed Jun 27 21:48:44 2012
EcryptfsInUse: Yes
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HotplugNewDevices:

HotplugNewMounts:

MachineType: Dell Inc. Latitude E6520
ProcEnviron:
LANGUAGE=
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-25-generic-pae root=UUID=936f39fa-dc39-4306-b6b7-909e067745cf ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.2.0-25-generic-pae N/A
linux-backports-modules-3.2.0-25-generic-pae N/A
linux-firmware 1.79
SourcePackage: linux
StagingDrivers: mei
Symptom: storage
UdevMonitorLog:
monitor will print the received events for:
UDEV - the event which udev sends out after rule processing
UdisksMonitorLog: Monitoring activity from the disks daemon. Press Ctrl+C to cancel.
UpgradeStatus: Upgraded to precise on 2012-06-15 (12 days ago)
dmi.bios.date: 09/15/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0J4TFW
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd09/15/2011:svnDellInc.:pnLatitudeE6520:pvr01:rvnDellInc.:rn0J4TFW:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6520
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Lars Pensjö (lars-pensjo) wrote on 2012-06-27:

AcpiTables.txt Edit (226.2 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (656 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (469 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (62.0 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (8.8 KiB, text/plain; charset="utf-8")
Card1.Amixer.values.txt Edit (374 bytes, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (287 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (25.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (515 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (14.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (505 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (782 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.4 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (24.3 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (240 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (140.0 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (309.2 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (223.4 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2012-06-27

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-06-27:

Did this issue start happening after an update/upgrade? Was there a kernel version where you were not having this particular problem? This will help determine if the problem you are seeing is the result of the introduction of a regression, and when this regression was introduced.

Changed in linux (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-06-27:

Also, would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.5kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.5-rc4-quantal/

tags:

added: kernel-da-key

Revision history for this message

Lars Pensjö (lars-pensjo) wrote on 2012-06-27:

Yes, the sound in the headphones has been working (in 12.04), but no longer. I have done updates in between, but I can't say what was changed.

I downloaded linux 3.5.0 and did "sudo dpkg -i *.deb".

There are error messages, repeated:
ERROR (dkms apport): kernel package linux-headers-3.5.0-030500rc4-generic is not supported
Error! Bad return status for module build on kernel: 3.5.0-030500rc4-generic (i686)

Revision history for this message

Lars Pensjö (lars-pensjo) wrote on 2012-06-27:

Testing with 3.0.0.16-generic-pae works fine!
3.2.0-25-generic-pae does not work.
3.5.0-030500rc4-generic does not work (with respect to sound in headphones). It has the same problem as 3.2.0-25.

tags:

added: kernel-bug-exists-upstream

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-06-28:

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

tags:	added: needs-bisect
Changed in linux (Ubuntu):
status:	Confirmed → Triaged

Revision history for this message

Lars Pensjö (lars-pensjo) wrote on 2012-06-28:

I created a bug report for this: https://bugzilla.kernel.org/show_bug.cgi?id=43951

Bug Watch Updater (bug-watch-updater) on 2012-06-29

Changed in linux:
importance:	Unknown → Medium
status:	Unknown → Confirmed

Bug Watch Updater (bug-watch-updater) on 2012-08-30

Changed in linux:
status:	Confirmed → Expired

Revision history for this message

penalvch (penalvch) wrote on 2013-11-18:

Lars Pensjö, as per http://www.dell.com/support/drivers/us/en/19/Product/latitude-e6520 an update is available for your BIOS (A18). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.