Ubuntu
linux package

USB 3.0 ports not working, only eSata/USB2.0 port

Bug #1008561 reported by Chris Thorndyke
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Undecided
Bryan Wu

Bug Description

USB 3.0 ports do not work on my Dell XPS 15 laptop - there is only one port that works with any of my devices, which is my 1 eSata/USB2.0 combo port.
I believe that those USB ports worked before, as well - just not in the latest build.
Very similiar to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/966248

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1008561

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Bryan Wu (cooloney) wrote :

Chris,

Could you please run "apport-collect 1008561", otherwise we can't help or we can mark this issue is duplicate with #966248

Thanks,
-Bryan

Changed in linux (Ubuntu):
assignee: nobody → Bryan Wu (cooloney)
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