Acer Aspire 5050 - hda-intel sound doesn't work (Realtek ALC883 codec)

Bug #145788 reported by BJizzle on 2007-09-27
6
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned
linux-source-2.6.20 (Ubuntu)
Undecided
Unassigned

Bug Description

I installed Ubuntu 7.04 on this Acer Aspire 5050 notebook and after
install, the sound worked fine, than after installing all the updates
the sound stopped working and produced these errors during the startup.
I have another laptop that's an LG (imported from Korea) and it has the
exact same sound card and it works fine, even after install all the
updates for Ubuntu. Not sure what all I need to provide here.

These errors show up during boot time

[68.502882] hda_intel: azx_response timeout, switching to polling mode
[68.529858] hda_intel: azx_response timeout, switching to single_cmd mode

kitty@kittie:~$ cat /var/log/messages
Sep 27 00:40:33 kittie kernel: [ 184.550162] hda_codec: invalid dep_range_val 0:7fff (Repeated 50+ times during boot time, removed to save space)
Sep 27 00:40:33 kittie kernel: [ 185.280020] hda_codec: num_steps = 0 for NID=0x19 (Repeated 30+ times during boot time, removed to save space)

System info

kitty@kittie:~$ uname -a
Linux kittie 2.6.20-16-generic #2 SMP Sun Sep 23 19:50:39 UTC 2007 i686 GNU/Linux

kitty@kittie:~$ lspci
00:14.2 Audio device: ATI Technologies Inc SB450 HDA Audio (rev 01)

Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue that you reported is one that should be reproducable with the live environment of the Desktop CD of the development release - Gutsy Gibbon. It would help us greatly if you could test with it so we can work on getting it fixed in the actively developed kernel. You can find out more about the development release at http://www.ubuntu.com/testing/ . In the event that you do have an issue with Gutsy please include the information requested at http://wiki.ubuntu.com/DebuggingSoundProblems . Thanks again and we appreciate your help.

BJizzle (redflag-420) wrote :

I tried to run the live CD and Gnome will start, but after logging it, it'll display the background than it will go back to the login screen. I can't get to a TTY session either, it just locks up. Any ideas?

BJizzle (redflag-420) wrote :

This was with the Ubuntu 7.10 Beta CD, by the way. :p

BJizzle (redflag-420) wrote :
Download full text (64.6 KiB)

I was able to get the live CD working by using graphics safe mode. The sound issue doesn't appear to be resolved from the live CD. So, there is so more information for you.

All sound level are up in alsamixer

ubuntu@ubuntu:~$ cat /proc/asound/cards
 0 [SB ]: HDA-Intel - HDA ATI SB
                      HDA ATI SB at 0xb0000000 irq 19

ubuntu@ubuntu:~$ aplay --list-devices
**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC883 Analog [ALC883 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

ubuntu@ubuntu:~$ lspci -v
00:00.0 Host bridge: ATI Technologies Inc RS480 Host Bridge (rev 10)
        Subsystem: Acer Incorporated [ALI] Unknown device 010f
        Flags: bus master, 66MHz, medium devsel, latency 64

00:01.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge (prog-if 00 [Normal decode])
        Flags: bus master, 66MHz, medium devsel, latency 64
        Bus: primary=00, secondary=01, subordinate=01, sec-latency=64
        I/O behind bridge: 00009000-00009fff
        Memory behind bridge: b0100000-b01fffff
        Prefetchable memory behind bridge: 00000000c0000000-00000000cfffffff
        Capabilities: <access denied>

00:04.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
        Memory behind bridge: b0200000-b02fffff
        Capabilities: <access denied>

00:05.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
        Capabilities: <access denied>

00:06.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=06, subordinate=06, sec-latency=0
        Capabilities: <access denied>

00:07.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=07, subordinate=07, sec-latency=0
        Capabilities: <access denied>

00:12.0 IDE interface: ATI Technologies Inc 4379 Serial ATA Controller (rev 80) (prog-if 8f [Master SecP SecO PriP PriO])
        Subsystem: Acer Incorporated [ALI] Unknown device 010f
        Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 17
        I/O ports at 8440 [size=8]
        I/O ports at 8434 [size=4]
        I/O ports at 8438 [size=8]
        I/O ports at 8430 [size=4]
        I/O ports at 8400 [size=16]
        Memory at b0004000 (32-bit, non-prefetchable) [size=512]
        [virtual] Expansion ROM at 54000000 [disabled] [size=512K]
        Capabilities: <access denied>

00:13.0 USB Controller: ATI Technologies Inc IXP SB400 USB Host Controller (rev 80) (prog-if 10 [OHCI])
        Subsystem: Acer Incorporated [ALI] Unknown device 010f
        Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 18
        Memory at b0005000 (32-bit, non-prefetchable) [size=4K]

00:13.1 USB Controller: ATI Technologies Inc IXP SB400 USB Host Controller (rev ...

BJizzle (redflag-420) wrote :

Hello,

I was checking for an update on this. Nothing new has been posted and I don't want this bug to be closed due to insufficient information. If you're needing anything else, just let me know please. :) Thanks.

Fred (frederic-lespez) wrote :

BJizzle :
Could you try to install the backport module by doing this :
sudo apt-get install linux-backports-modules-generic
Then reboot and test if sound works.

If it doesn't work, edit this file :
sudo gedit /etc/modprobe.d/alsa-base
and modify the following line :
options snd-hda-intel
so that it looks like :
options snd-hda-intel model=acer-aspire
the reboot and test if sound works.

If it doesn't work, repeat the preceding procedure with "model=acer"

BJizzle (redflag-420) wrote :

THANKS! This appears to have fixed the issue. I installed the backport module and that didn't fix it. I edited alsa-base and 'options snd-hda-intel' was missing all together so I just added 'options snd-hda-intel model=acer-aspire' and rebooted. Now all is good and those errors at boot time no longer show up :)

Beginning with the Hardy Heron 8.04 development cycle, all open Ubuntu kernel bugs need to be reported against the "linux" kernel package. We are automatically migrating this bug to the new "linux" package. However, development has already began for the upcoming Intrepid Ibex 8.10 release. It would be helpful if you could test the upcoming release and verify if this is still an issue - http://www.ubuntu.com/testing . If the issue still exists, please update this report by changing the Status of the "linux" task from "Incomplete" to "New". We appreciate your patience and understanding as we make this transition. Thanks!

BJizzle (redflag-420) wrote :

This is still an issue. I'm currently using 8.04 and the previous fix hasn't worked yet, though, I haven't spent much time on it to fix it. I will do some testing for you though to try and help out with this bug.

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

*This is an automated response*

This bug report is being closed because we received no response to the previous request for information. Please reopen this if it is still an issue in the actively developed pre-release of Jaunty Jackalope 9.04 - http://cdimage.ubuntu.com/releases/jaunty . To reopen the bug report simply change the Status of the "linux" task back to "New".

Changed in linux:
status: Incomplete → Won't Fix
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