usb mouse crashes after a while

Bug #120467 reported by laramarvin on 2007-06-14
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
linux-source-2.6.20 (Ubuntu)
Ben Collins

Bug Description

usb mouse (wheel) stop working after working some time on my Ubuntu 7.04 AMD64, 2.6.20-16
usb keyboard works good as well as the OS.

Ben Collins (ben-collins) wrote :

Please attach the output of dmesg and /var/log/Xorg.0.log after the mouse stops working (do no paste output into comments, attach via email, or compress/tar it in any way).


Changed in linux-source-2.6.20:
assignee: ubuntu-br-irc-operators → ben-collins
importance: Undecided → Medium
status: New → Incomplete
laramarvin (laramarvin) wrote :

Hi Ben, sorry I couldn't answer sooner.
Attached is the info you asked me.

Thanks in advence for your help.

laramarvin (laramarvin) wrote :

Here's the xorg.0.log

laramarvin (laramarvin) wrote :


Doing some research, I found out the problem was related to my Dell E521 BIOS. I upgraded the BIOS from 1.0.3 to 1.1.4 and I've been working for a week without any mouse freezing.

The old BIOS didn't work well with USB devices. With the new BIOS I still have a little problem when I restart Ubuntu and has an external USB hard drive connected, the BIOS initiation stops. But at least my mouse/keyboard works good now.

I suggest this bug report needs to be closed since it is actually not a Linux bug, but a Dell BIOS problem.


Beginning with the Hardy Heron 8.04 development cycle, all open Ubuntu kernel bugs need to be reported against the "linux" kernel package. We are automatically migrating this bug to the new "linux" package. However, development has already began for the upcoming Intrepid Ibex 8.10 release. It would be helpful if you could test the upcoming release and verify if this is still an issue - . If the issue still exists, please update this report by changing the Status of the "linux" task from "Incomplete" to "New". We appreciate your patience and understanding as we make this transition. Thanks!

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.


2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

Michele Mangili (mangilimic) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in linux:
status: Incomplete → Invalid
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