After upgrade to the latest kernel, fan gets very loud and always on whenever on AC power

Bug #1867882 reported by Sylvie
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

After upgrade to the latest kernel, fan gets very loud and always ON whenever on AC power. I tried to use battery power and my fan work just fine, sometimes ON on heavy tasks and then OFF again, but on AC power even on idle, the fan is ON and gets quite loud. Happened after I've updated to the latest kernel yesterday.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-5.3.0-42-generic 5.3.0-42.34~18.04.1
ProcVersionSignature: Ubuntu 5.3.0-42.34~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-42-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.12
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 18 14:13:41 2020
InstallationDate: Installed on 2019-09-05 (194 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
SourcePackage: linux-signed-hwe
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: silviya 10639 F.... pulseaudio
 /dev/snd/pcmC0D0p: silviya 10639 F...m pulseaudio
CRDA:
 global
 country ID: DFS-JP
  (2402 - 2482 @ 20), (N/A, 20), (N/A)
  (5735 - 5815 @ 20), (N/A, 23), (N/A)
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
HibernationDevice:

InstallationDate: Installed on 2019-09-05 (254 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 0bda:b722 Realtek Semiconductor Corp.
 Bus 001 Device 003: ID 0bda:57de Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 062a:5918 Creative Labs
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X550VXK
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-51-generic root=UUID=b8377b73-320f-4e42-b7ee-2dbede2d0d7e ro quiet splash video=SVIDEO-1:d libata.force=noncq pci=nomsi pci=noaer acpi_enforce_resources=lax intel_pstate=disable vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-51.44~18.04.2-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-51-generic N/A
 linux-backports-modules-5.3.0-51-generic N/A
 linux-firmware 1.173.18
Tags: bionic
Uname: Linux 5.3.0-51-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo video
_MarkForUpload: True
dmi.bios.date: 01/19/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550VXK.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550VXK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550VXK.302:bd01/19/2017:svnASUSTeKCOMPUTERINC.:pnX550VXK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550VXK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X550VXK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Sylvie (pixielaluna) wrote :
affects: linux-signed-hwe (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1867882

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Sylvie (pixielaluna) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Sylvie (pixielaluna) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : IwConfig.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : Lspci.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : ProcEnviron.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : ProcModules.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : PulseList.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : RfKill.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : UdevDb.txt

apport information

Revision history for this message
Sylvie (pixielaluna) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

"intel_pstate=disable" doesn't seem good. Please remove all unnecessary kernel parameter first.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Sylvie (pixielaluna) wrote :

@Kai-Heng Feng (kaihengfeng) I needed "intel_pstate=disable" for frequency scaling, anyway I tried remove it as you suggest and now it's been 10-15 minutes my fan is at full-speed non stop and I can't control the frequency now. It's way worse than before, I can hear the fan out loud and there's a hot air coming out. I'm gonna put "intel_pstate=disable" back. If you have other advice, I'm open to try.

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please remove all kernel parameters, and see if `sudo powertop --auto-tune` helps.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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