I just installed ubuntu and i can't connect to wifi. I had no problem with WIndows before. My newtwork card model:"Intel Corporation: Wireless 3165".

Bug #1867335 reported by Piki
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-signed-hwe (Ubuntu)
New
Undecided
Unassigned

Bug Description

I just installed Ubuntu and i can't connect to WiFi. I had no problem with Windows before. My network card model:"Intel Corporation: Wireless 3165".

1) Ubuntu 18.04.4 LTS.
2) "apt-cache policy pkgname" this does not work.
3) I want to connect to my WiFi.
4) I can't connect to my WiFi.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-5.3.0-40-generic 5.3.0-40.32~18.04.1
ProcVersionSignature: Ubuntu 5.3.0-40.32~18.04.1-generic 5.3.18
Uname: Linux 5.3.0-40-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.11
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 13 12:36:21 2020
InstallationDate: Installed on 2020-03-08 (4 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
SourcePackage: linux-signed-hwe
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Piki (itspikipz) wrote :
affects: ubuntu → linux-signed-hwe (Ubuntu)
Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is about finding & fixing problems thus preventing future users from hitting the same bug.

Your statement '"apt-cache policy pkgname" this does not work' seems to imply you didn't change pkgname with the name of the package you wanted to search for; as there are no packages named "pkgname" (https://packages.ubuntu.com/search?suite=all&searchon=names&keywords=pkgname) so you should have got a message like "N: Unable to locate package pkgname".

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

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