[MSI GL62 7QF] Touchpad not working and neither showing after attaching external wired mouse in Ubuntu 18.04 LTS

[Sachin Gupta]

I am using the MSI laptop and my tochpad is not working.
In the previous releases it was working fine but in this it is not working.
Please provide me the solution as soon as possible.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.18.0-16-generic 4.18.0-16.17~18.04.1
ProcVersionSignature: Ubuntu 4.18.0-16.17~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-16-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sat Mar 23 22:34:58 2019
InstallationDate: Installed on 2019-03-23 (0 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
SourcePackage: linux-signed-hwe
UpgradeStatus: No upgrade log present (probably fresh install)

[Sachin Gupta (sachingupta)]

Please provide a solution as soon as possible

[Po-Hsu Lin (cypressyew)]

Hello,

can you boot with an older kernel to see which one breaks it?

You can achieve this by choosing from the grub menu on boot [1], or with this tool[2]

Please paste the working / non-working kernel version with command "uname -a" from a terminal (Ctrl+Alt+t)

[1] https://askubuntu.com/questions/16042/how-to-get-to-the-grub-menu-at-boot-time
[2] https://github.com/Cypresslin/alt_my_grub.git

[Launchpad Janitor (janitor)]

[Expired for linux-signed-hwe (Ubuntu) because there has been no activity for 60 days.]