ASUS Battery Won't Charge if Plugged in While Suspended

Bug #2061713 reported by Nicholas Jarvis
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-signed-hwe-6.5 (Ubuntu)
New
Undecided
Anthony Wong

Bug Description

When running Ubuntu (or any other linux distro i've tried) the laptop will not charge if it is plugged in while suspended. Charging works find if the laptop is awake, or if it is shut down. It also works properly when running windows which makes me think its not a hardware problem but a linux issue.

The charge status doesn't seem to update at all when the computer is suspended. If it is charging when its put to sleep then the charge LED on the side is lit, and if I then unplug the charger the LED doesn't turn off until the computer is woken up.

If the computer is plugged in while sleeping I know it isn't charging even though the light doesn't turn on because I have left it overnight and the battery stays at the same percentage.

I've been unable to find any information about what could be causing this issue.
My Laptop is an ASUS Zenbook Flip UX461UA

Ubuntu Version:
Description: Ubuntu 22.04.4 LTS
Release: 22.04

I'm not sure what package would be causing this.

What I expect to be happening: The battery should start charging if its plugged in while suspended

What happened instead: Battery doesn't charge and charging indicator doesn't change until the computer is woken up

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-6.5.0-27-generic 6.5.0-27.28~22.04.1
ProcVersionSignature: Ubuntu 6.5.0-27.28~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 15 23:21:17 2024
InstallationDate: Installed on 2024-04-16 (0 days ago)
InstallationMedia: Ubuntu 22.04.4 LTS "Jammy Jellyfish" - Release amd64 (20240220)
SourcePackage: linux-signed-hwe-6.5
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Nicholas Jarvis (jarvis04) wrote :
affects: ubuntu → linux-signed-hwe-6.5 (Ubuntu)
Changed in linux-signed-hwe-6.5 (Ubuntu):
assignee: nobody → Anthony Wong (anthonywong)
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