i915 GPU HANG: ecode 12:1:db96edba

[James Chancellor]

This has happened several times over a period of months when visiting the site https://www.windy.com and viewing satellite images. The computer completely freezes and must be hard restarted. I don't think I have triggered this freeze by visiting any other site.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-6.5.0-26-generic 6.5.0-26.26~22.04.1
ProcVersionSignature: Ubuntu 6.5.0-26.26~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 22 14:14:41 2024
InstallationDate: Installed on 2023-04-12 (344 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
SourcePackage: linux-signed-hwe-6.5
UpgradeStatus: No upgrade log present (probably fresh install)

[James Chancellor (jameschancellor)]

Sorry, I'm not sure what information was automatically attached to this report generated with the command `ubuntu-bug linux` but here is a snippet from the `syslog`:

```
Mar 22 14:01:45 james-xps kernel: [271888.137758] i915 0000:00:02.0: [drm] *ERROR* GT0: GUC: Engine reset failed on 0:0 (rcs0) because 0x00000000
Mar 22 14:01:45 james-xps kernel: [271888.191936] i915 0000:00:02.0: [drm] GPU HANG: ecode 12:1:db96edba, in CanvasRenderer [2738]
Mar 22 14:01:45 james-xps kernel: [271888.192116] i915 0000:00:02.0: [drm] Resetting chip for GuC failed to reset engine mask=0x1
Mar 22 14:01:45 james-xps kernel: [271888.297138] i915 0000:00:02.0: [drm] *ERROR* rcs0 reset request timed out: {request: 00000001, RESET_CTL: 00000001}
Mar 22 14:01:45 james-xps kernel: [271888.297885] i915 0000:00:02.0: [drm] *ERROR* rcs0 reset request timed out: {request: 00000001, RESET_CTL: 00000001}
Mar 22 14:01:45 james-xps kernel: [271888.298023] i915 0000:00:02.0: [drm] CanvasRenderer[2738] context reset due to GPU hang
Mar 22 14:01:45 james-xps kernel: [271888.298126] i915 0000:00:02.0: [drm] GT0: GuC firmware i915/adlp_guc_70.bin version 70.5.1
Mar 22 14:01:45 james-xps kernel: [271888.298139] i915 0000:00:02.0: [drm] GT0: HuC firmware i915/tgl_huc.bin version 7.9.3
Mar 22 14:01:45 james-xps kernel: [271888.321405] i915 0000:00:02.0: [drm] GT0: HuC: authenticated for all workloads
Mar 22 14:01:45 james-xps kernel: [271888.326098] i915 0000:00:02.0: [drm] GT0: GUC: submission enabled
Mar 22 14:01:45 james-xps kernel: [271888.326099] i915 0000:00:02.0: [drm] GT0: GUC: SLPC enabled
```

CPU is Intel i5-12500H with Intel Iris Xe Graphics, no discrete graphics card.

[James Chancellor (jameschancellor)]

Another crash (viewing satellite images on windy.com) with a different ecode:

Apr 13 20:32:58 james-xps kernel: [1286582.354762] i915 0000:00:02.0: [drm] *ERROR* GT0: GUC: Engine reset failed on 0:0 (rcs0) because 0x00000000
Apr 13 20:32:58 james-xps kernel: [1286582.404294] i915 0000:00:02.0: [drm] GPU HANG: ecode 12:1:84dffffb, in CanvasRenderer [366470]
Apr 13 20:32:58 james-xps kernel: [1286582.404465] i915 0000:00:02.0: [drm] Resetting chip for GuC failed to reset engine mask=0x1
Apr 13 20:32:58 james-xps kernel: [1286582.507012] i915 0000:00:02.0: [drm] *ERROR* rcs0 reset request timed out: {request: 00000001, RESET_CTL: 00000001}
Apr 13 20:32:58 james-xps kernel: [1286582.507733] i915 0000:00:02.0: [drm] *ERROR* rcs0 reset request timed out: {request: 00000001, RESET_CTL: 00000001}
Apr 13 20:32:58 james-xps kernel: [1286582.507886] i915 0000:00:02.0: [drm] CanvasRenderer[366470] context reset due to GPU hang
Apr 13 20:32:58 james-xps kernel: [1286582.507988] i915 0000:00:02.0: [drm] GT0: GuC firmware i915/adlp_guc_70.bin version 70.5.1
Apr 13 20:32:58 james-xps kernel: [1286582.507997] i915 0000:00:02.0: [drm] GT0: HuC firmware i915/tgl_huc.bin version 7.9.3
Apr 13 20:32:58 james-xps kernel: [1286582.524574] i915 0000:00:02.0: [drm] GT0: HuC: authenticated for all workloads
Apr 13 20:32:58 james-xps kernel: [1286582.525447] i915 0000:00:02.0: [drm] GT0: GUC: submission enabled
Apr 13 20:32:58 james-xps kernel: [1286582.525448] i915 0000:00:02.0: [drm] GT0: GUC: SLPC enabled

[GuoqingJiang (guoqingjiang)]

Looks the log from #comment3 is similar as this link.

https://www.reddit.com/r/archlinux/comments/14zifl8/gpu_hang_issue_on_laptop_had_to_hard_shutdown/

Could you try with latest firmware from upstream? The latest version is 70.20.0 per the log.

https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/log/i915/adlp_guc_70.bin

[James Chancellor (jameschancellor)]

Hi GuoqingJiang. Sorry for the late response. I'm afraid I am not able to test with firmware from upstream.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Charlie (charliexyz)]

Hello, I'm on archlinux, latest kernel on latest firmware from fwupdmgr, also with latest i915 drivers, my laptop is Lenovo Thinkpad T14s gen2.