Heavy Distortion while i'm using vmware player

Bug #1914850 reported by ilove my cat
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-signed-hwe-5.8 (Ubuntu)
New
Undecided
Unassigned

Bug Description

While i am Using Vmware player (open-vm-tools installed), suddenly, the screen start flickering and fully distortion. At this Point, you cant see anything on the VM (because the distortion are so heavy) and the only way to resolve this is to close the VM (or suspend and resume) and start it again until this happens again. At the moment, this happened, the following appears in the dmesg log:

[Fr Feb 5 23:32:21 2021] i915 0000:00:02.0: [drm] Resetting rcs0 for preemption time out
[Fr Feb 5 23:32:21 2021] i915 0000:00:02.0: [drm] vmx-mks[7873] context reset due to GPU hang
[Fr Feb 5 23:32:21 2021] i915 0000:00:02.0: [drm] GPU HANG: ecode 9:1:85dffffb, in vmx-mks [7873]

I can prove, this always appears when the described bug appears.

Before, i'm using also the same setup (OS, Env), but, an other Intel GPU. This did never Happen.

user@pc:~$: ls .local/share/gnome-shell/extensions/
<email address hidden>
<email address hidden>
<email address hidden>

user@pc:~$: lsb_release -rd
Description: Ubuntu 20.04.2 LTS
Release: 20.04

user@pc:~$:~/Downloads$ vmplayer -v
VMware Player 16.1.0 build-17198959

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.8.0-41-generic 5.8.0-41.46~20.04.1
ProcVersionSignature: Ubuntu 5.8.0-41.46~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: GNOME
Date: Sat Feb 6 08:39:06 2021
InstallationDate: Installed on 2021-01-13 (23 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
SourcePackage: linux-signed-hwe-5.8
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
ilove my cat (ilovemycat-deactivatedaccount) wrote :
summary: - While i am Using vmware player (open-vm-tools installed), suddenly, the
- screen start flickering and fully distortion. At this Point, you cant
- see anithing and the only way to rosolv tis is to close the VM and start
- it again until this happens again. At the moment, this happenet, the
- following apperas in the dmeslog: [Fr Feb 5 23:32:21 2021] i915
- 0000:00:02.0: [drm] Resetting rcs0 for preemption time out [Fr Feb 5
- 23:32:21 2021] i915 0000:00:02.0: [drm] vmx-mks[7873] context reset due
- to GPU hang [Fr Feb 5 23:32:21 2021] i915 0000:00:02.0: [drm] GPU HANG:
- ecode 9:1:85dffffb, in vmx-mks [7873]
+ Heavy Distortion while i'm using vmware player
Revision history for this message
ilove my cat (ilovemycat-deactivatedaccount) wrote :

I've noticed, that this Problem only apperes, if i'm working with multiple Workspaces in gnome. Usualy, i've put the VM on the Second Workspaces.
Since i left the VM on the first Workspace (so, total one Workspace), this Problem won't accure. Before, this happened after about 1h. This is what i can say after about 8h of work.
To be sure, i will test this furthermore.

description: updated
Revision history for this message
ilove my cat (ilovemycat-deactivatedaccount) wrote :

> I've noticed, that this Problem only apperes, if i'm working with multiple Workspaces in gnome.
> Usualy, i've put the VM on the Second Workspaces.
> Since i left the VM on the first Workspace (so, total one Workspace), this Problem won't accure. > Before, this happened after about 1h. This is what i can say after about 8h of work.
> To be sure, i will test this furthermore.

This is not True anymore. It also appears on One Workspace

Revision history for this message
ilove my cat (ilovemycat-deactivatedaccount) wrote :

Hello? Did anyone have the same error?

Revision history for this message
ilove my cat (ilovemycat-deactivatedaccount) wrote :

I resolved that issue:

Always, when i started the VM, i got a message : "No 3D support is available from the host"

So i force Enabled 3D support, like described here : https://askubuntu.com/questions/537787/enable-3d-hw-acceleration-on-vmware-workstation-10-on-ubuntu-14-04

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