the touchpad doesn't work at all, in settings it says "no touchpad found"

Bug #1915662 reported by Aleksandar Babic
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux-signed-hwe-5.4 (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have checked the input devices via terminal with cat /proc/bus/input/devices and didn't find the touchpad. Using internet I found out that it can only be a bug in linux kernel. The touchpad doesn't react at all.

lsb_release -rd ---> Description: Ubuntu 18.04.4 LTS
                     Release: 18.04
apt-cache policy pkgname ---> does not work, here is the output from the terminal in German:
"N: Paket pkgname kann nicht gefunden werden."
Package not found.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-5.4.0-65-generic 5.4.0-65.73~18.04.1
ProcVersionSignature: Ubuntu 5.4.0-65.73~18.04.1-generic 5.4.78
Uname: Linux 5.4.0-65-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.23
Architecture: amd64
CurrentDesktop: KDE
Date: Sun Feb 14 22:31:49 2021
InstallationDate: Installed on 2020-03-02 (349 days ago)
InstallationMedia: Kubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
SourcePackage: linux-signed-hwe-5.4
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Aleksandar Babic (babaraa) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-signed-hwe-5.4 (Ubuntu):
status: New → Confirmed
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