USB hub only works in USB2 ports

[James Lanham]

I have an IOGear GUS404 USB hub/switch (https://www.iogear.com/product/GUS404/), which works only when plugged into a USB2.0 port. When plugged into a USB3.0 port, none of the attached peripherals work. The attached peripherals are:

1) Corsair Vengeance K70 RGB Keyboard (https://www.corsair.com/us/en/Categories/Products/Gaming-Keyboards/Vengeance%C2%AE-K70-RGB-%28Limited-Edition%29-Mechanical-Gaming-Keyboard-%E2%80%94-CHERRY%C2%AE-MX-Brown/p/CH-9000093-NA)

2) Logitech G9x Mouse (https://www.newegg.com/logitech-g9x/p/N82E16826104261)

3) Logitech C922 Webcam (https://www.bestbuy.com/site/logitech-c922-pro-stream-1080-webcam-for-hd-video-streaming-black/5579380.p?skuId=5579380)

Ubuntu release:
~$ lsb_release -rd
Description: Ubuntu 20.04.4 LTS
Release: 20.04

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.15.0-43-generic 5.15.0-43.46~20.04.1
ProcVersionSignature: Ubuntu 5.15.0-43.46~20.04.1-generic 5.15.39
Uname: Linux 5.15.0-43-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: MATE
Date: Sun Aug 7 15:57:21 2022
InstallationDate: Installed on 2022-06-11 (57 days ago)
InstallationMedia: Ubuntu-MATE 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-signed-hwe-5.15
UpgradeStatus: No upgrade log present (probably fresh install)

[Aaron Rainbolt (arraybolt3)]

Can you boot into an older kernel and see if it works right there? Also, it might be interesting if you could plug in your hub into a USB 3 port, try to use it, unplug it, then run "sudo dmesg > dmesg.txt" in a terminal and attach the dmesg.txt file generated by doing this. That will give us info about what the kernel does when you plug the hub in.

[James Lanham (jwlanham5)]

Agreed that loading an older kernel might give some interesting info, but it might not be until later this week that I can re-image my machine and get that to you. In the meantime, here is the dmesg info, and my observations:

At 219.322795, I disconnect from the USB2 port, plug into USB3 at 220.959698, and an interesting error appears at 224.531221:
[ 224.531221] usb 8-2.2: Not enough bandwidth for new device state.
[ 224.531226] usb 8-2.2: can't set config #1, error -28

This is just after it tries to load the mouse, but the same error appears when it detects the keybaord as well.
I did some experimenting, and it turns out if I ONLY plug the webcam into the hub, then it works fine in both port types. But if I ONLY plug in a standard plain office keyboard, then it again works only in USB2 ports. It's as if USB3 ports don't like non 'high-speed' devices plugged into the hub.

Here is the log from when I only have the plain office keybaord plugged into the hub -> USB2:
[ 921.131359] usb 1-5.2: new low-speed USB device number 19 using ehci-pci
[ 921.378603] usb 1-5.2: New USB device found, idVendor=03f0, idProduct=034a, bcdDevice= 1.21
[ 921.378610] usb 1-5.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 921.378612] usb 1-5.2: Product: HP Elite USB Keyboard
[ 921.378614] usb 1-5.2: Manufacturer: Chicony
[ 921.387895] input: Chicony HP Elite USB Keyboard as /devices/pci0000:00/0000:00:12.2/usb1/1-5/1-5.2/1-5.2:1.0/0003:03F0:034A.000E/input/input39
[ 921.447589] hid-generic 0003:03F0:034A.000E: input,hidraw0: USB HID v1.10 Keyboard [Chicony HP Elite USB Keyboard] on usb-0000:00:12.2-5.2/input0
[ 921.454660] input: Chicony HP Elite USB Keyboard System Control as /devices/pci0000:00/0000:00:12.2/usb1/1-5/1-5.2/1-5.2:1.1/0003:03F0:034A.000F/input/input40
[ 921.511524] input: Chicony HP Elite USB Keyboard Consumer Control as /devices/pci0000:00/0000:00:12.2/usb1/1-5/1-5.2/1-5.2:1.1/0003:03F0:034A.000F/input/input41
[ 921.511621] hid-generic 0003:03F0:034A.000F: input,hidraw1: USB HID v1.10 Device [Chicony HP Elite USB Keyboard] on usb-0000:00:12.2-5.2/input1

And the same for USB3:
[ 892.290826] usb 8-2.2: new low-speed USB device number 10 using xhci_hcd
[ 892.554392] usb 8-2.2: New USB device found, idVendor=03f0, idProduct=034a, bcdDevice= 1.21
[ 892.554397] usb 8-2.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 892.554400] usb 8-2.2: Product: HP Elite USB Keyboard
[ 892.554401] usb 8-2.2: Manufacturer: Chicony
[ 892.554542] usb 8-2.2: Not enough bandwidth for new device state.
[ 892.554548] usb 8-2.2: can't set config #1, error -28

I'll include what you requested as dmesg.txt, but everything, including my experimenting with multiple unplugs/replugs, is in dmesg-full.txt

[James Lanham (jwlanham5)]

Here is the full dmesg log during my fooling around.

[James Lanham (jwlanham5)]

I booted into kernel 5.13.0-051300-generic and see no change in behavior.