Internal trackpad of ASUS laptop not recognized at all by Ubuntu

Bug #1942627 reported by Alexander Gunn
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux-signed-hwe-5.11 (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I installed Ubuntu 20.04.3 LTS on a new ASUS TUF706HE-DS74 laptop alonside Windows 10. The trackpad is recognized and functions normally in Windows and in the BIOS UEFI interface. The trackpad has not responded at all anytime I am running Ubuntu.
An external mouse works normally in all cases, whether plugged in before boot up or after.
Running cat /proc/bus/input/devices resulted in no entry for the trackpad.
I also tried running sudo apt install xserver-xorg-input-synaptics and sudo apt update, with no change.
I have rebooted with no periferals attached or with different ones attached, and there is no difference in the devices listed when running cat /proc/bus/input/devices. I am attaching the list generated with this report.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.11.0-27-generic 5.11.0-27.29~20.04.1
ProcVersionSignature: Ubuntu 5.11.0-27.29~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Sep 3 10:01:31 2021
InstallationDate: Installed on 2021-08-27 (6 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-signed-hwe-5.11
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Alexander Gunn (alexander662634) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-signed-hwe-5.11 (Ubuntu):
status: New → Confirmed
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