no headphone sound after update 18.04.5 kernel 5.4.0-56-generic

Bug #1906998 reported by Danilo Martins on 2020-12-06
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-meta-oem-osp1 (Ubuntu)
Undecided
Unassigned

Bug Description

After updating to ubuntu 18.04.5, kernel 5.4.0-56-generic, headphone sound doesn't work.
In settings > sounds, headphone-sof-hda-dsp shows up, but I can't get output sound.
The speakers works properly.

>>>> lspci -nnk

00:00.0 Host bridge [0600]: Intel Corporation 8th Gen Core Processor Host Bridge/DRAM Registers [8086:3ec4] (rev 07)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: skl_uncore
00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) [8086:1901] (rev 07)
 Kernel driver in use: pcieport
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3e9b]
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: i915
 Kernel modules: i915
00:04.0 Signal processing controller [1180]: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem [8086:1903] (rev 07)
 Subsystem: Dell Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem [1028:0949]
 Kernel driver in use: proc_thermal
 Kernel modules: processor_thermal_device
00:08.0 System peripheral [0880]: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model [8086:1911]
 Subsystem: Dell Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model [1028:0949]
00:12.0 Signal processing controller [1180]: Intel Corporation Cannon Lake PCH Thermal Controller [8086:a379] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: intel_pch_thermal
 Kernel modules: intel_pch_thermal
00:13.0 Serial controller [0700]: Intel Corporation Device [8086:a37c] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: intel_ish_ipc
 Kernel modules: intel_ish_ipc
00:14.0 USB controller [0c03]: Intel Corporation Cannon Lake PCH USB 3.1 xHCI Host Controller [8086:a36d] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Cannon Lake PCH Shared SRAM [8086:a36f] (rev 10)
 Subsystem: Dell Device [1028:0949]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:a368] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: intel-lpss
 Kernel modules: intel_lpss_pci
00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:a369] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: intel-lpss
 Kernel modules: intel_lpss_pci
00:16.0 Communication controller [0780]: Intel Corporation Cannon Lake PCH HECI Controller [8086:a360] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: mei_me
 Kernel modules: mei_me
00:17.0 SATA controller [0106]: Intel Corporation Device [8086:a353] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: ahci
 Kernel modules: ahci
00:1d.0 PCI bridge [0604]: Intel Corporation Cannon Lake PCH PCI Express Root Port 9 [8086:a330] (rev f0)
 Kernel driver in use: pcieport
00:1d.5 PCI bridge [0604]: Intel Corporation Device [8086:a335] (rev f0)
 Kernel driver in use: pcieport
00:1d.6 PCI bridge [0604]: Intel Corporation Device [8086:a336] (rev f0)
 Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:a30d] (rev 10)
 Subsystem: Dell Device [1028:0949]
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Cannon Lake PCH cAVS [8086:a348] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: sof-audio-pci
 Kernel modules: snd_hda_intel, snd_sof_pci
00:1f.4 SMBus [0c05]: Intel Corporation Cannon Lake PCH SMBus Controller [8086:a323] (rev 10)
 Subsystem: Dell Device [1028:0949]
 Kernel modules: i2c_i801
00:1f.5 Serial bus controller [0c80]: Intel Corporation Cannon Lake PCH SPI Controller [8086:a324] (rev 10)
 Subsystem: Dell Device [1028:0949]
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation Device [10de:2191] (rev a1)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: nvidia
 Kernel modules: nvidiafb, nouveau, nvidia_drm, nvidia
01:00.1 Audio device [0403]: NVIDIA Corporation Device [10de:1aeb] (rev a1)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel
01:00.2 USB controller [0c03]: NVIDIA Corporation Device [10de:1aec] (rev a1)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: xhci_hcd
01:00.3 Serial bus controller [0c80]: NVIDIA Corporation Device [10de:1aed] (rev a1)
 Subsystem: Dell Device [1028:0949]
 Kernel driver in use: nvidia-gpu
 Kernel modules: i2c_nvidia_gpu
02:00.0 Non-Volatile memory controller [0108]: Device [1cc1:33f3] (rev 03)
 Subsystem: Device [1cc1:33f3]
 Kernel driver in use: nvme
 Kernel modules: nvme
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
 Subsystem: Dell RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [1028:0949]
 Kernel driver in use: r8169
 Kernel modules: r8169
04:00.0 Network controller [0280]: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter [168c:0042] (rev 31)
 Subsystem: Dell QCA9377 802.11ac Wireless Network Adapter [1028:1810]
 Kernel driver in use: ath10k_pci
 Kernel modules: ath10k_pci

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tags: added: bot-comment
Danilo Martins (danilosm) wrote :

Dell G3 3590

affects: ubuntu → linux-meta-oem-osp1 (Ubuntu)
Danilo Martins (danilosm) wrote :

The headphone sound issue was temporarily resolved.

I launched pavucontrol > input devices > and in the "sof-hda-dsp Headphone Microphone + Headset Microphone" I selected "Headphone Microphone" in the "Port" field.
As default, the "Headset Microphone" is set.

I have no idea why this worked.

But every time I connect my headphone, I need to change the settings as mentioned above.

Danilo Martins (danilosm) wrote :

Follow the print from the screen running the pavucontrol

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