Realtek Wifi card rtl8723be seems to lose network connection

Bug #1532357 reported by marco.pallotta
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

After installing Ubuntu 14.04 64bit I encountered the continuos network hang.
Network manager doesn't seems to change its status, as well as my IP address still remains but OS doesn't ping.
The only solution is to reboot the system and wait for next network hang (I tested that just few commands via ssh lead to the issue).

To fix this I launched the following command and reboot the system:

$ echo "options rtl8723be fwlps=0 ips=0" > /etc/modprobe.d/rtl8723be.conf

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.19.0-25-generic 3.19.0-25.26~14.04.1 [modified: boot/vmlinuz-3.19.0-25-generic]
ProcVersionSignature: Ubuntu 3.19.0-25.26~14.04.1-generic 3.19.8-ckt2
Uname: Linux 3.19.0-25-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
Date: Sat Jan 9 00:28:20 2016
InstallationDate: Installed on 2016-01-08 (0 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
ProcEnviron:
 LANGUAGE=it
 TERM=xterm
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-lts-vivid
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: marco 1377 F.... pulseaudio
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=bdd1c89c-4da8-409d-8e18-8899b3e7b228
InstallationDate: Installed on 2016-01-08 (0 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 04d9:1603 Holtek Semiconductor, Inc. Keyboard
 Bus 001 Device 003: ID 062a:0000 Creative Labs Optical mouse
 Bus 001 Device 002: ID 13d3:3410 IMC Networks
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: GIGABYTE GB-BXBT-2807
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=it
 TERM=xterm
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-25-generic.efi.signed root=UUID=03501800-a635-480c-8d02-9d531a62258a ro quiet splash
ProcVersionSignature: Ubuntu 3.19.0-25.26~14.04.1-generic 3.19.8-ckt2
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-25-generic N/A
 linux-backports-modules-3.19.0-25-generic N/A
 linux-firmware 1.127.14
Tags: trusty
Uname: Linux 3.19.0-25-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 02/10/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: MZBAYAP-00
dmi.board.vendor: GIGABYTE
dmi.board.version: 1.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd02/10/2015:svnGIGABYTE:pnGB-BXBT-2807:pvr1.x:rvnGIGABYTE:rnMZBAYAP-00:rvr1.x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: GB-BXBT-2807
dmi.product.version: 1.x
dmi.sys.vendor: GIGABYTE

Revision history for this message
marco.pallotta (marco-pallotta) wrote :
summary: - Realtek Wifi card rtl8723be seems to lost network connection
+ Realtek Wifi card rtl8723be seems to lose network connection
Revision history for this message
penalvch (penalvch) wrote :

marco.pallotta, thank you for reporting this and helping make Ubuntu better.

Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1532357

affects: linux-lts-vivid (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
marco.pallotta (marco-pallotta) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
marco.pallotta (marco-pallotta) wrote : BootDmesg.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : CRDA.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : CurrentDmesg.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : IwConfig.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : Lspci.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : ProcInterrupts.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : ProcModules.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : RfKill.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : UdevDb.txt

apport information

Revision history for this message
marco.pallotta (marco-pallotta) wrote : UdevLog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

marco.pallotta, as per http://www.gigabyte.com/products/product-page.aspx?pid=5038#bios an update to your computer's buggy and outdated BIOS is available (F8). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

tags: added: bios-outdated-f8
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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