[Acer Travelmate B115-M] Synaptic touchpad

[Josep Pujadas-Jubany]

Touchpad has issues working.

WORKAROUND: Set in BIOS Touchpad option from Advanced to Basic.

---
ApportVersion: 2.14.1-0ubuntu3.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: usuari 1911 F.... pulseaudio
CurrentDesktop: LXDE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=6a63f422-0d53-4459-873d-c925133fdbec
InstallationDate: Installed on 2014-09-16 (357 days ago)
InstallationMedia: Lubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Acer TravelMate B115-M
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic root=UUID=681882b9-fe81-482e-a240-d2ee75144228 ro quiet splash acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-26.28~14.04.1-generic 3.19.8-ckt4
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-26-generic N/A
 linux-backports-modules-3.19.0-26-generic N/A
 linux-firmware 1.127.15
Tags: trusty
Uname: Linux 3.19.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 04/11/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.04
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Roxy
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.04:bd04/11/2014:svnAcer:pnTravelMateB115-M:pvrV1.04:rvnAcer:rnRoxy:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: TravelMate B115-M
dmi.product.version: V1.04
dmi.sys.vendor: Acer

[penalvch (penalvch)]

Josep Pujadas-Jubany, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1493814

[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

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[Josep Pujadas-Jubany (jpujades)]

Yes, I know it.

Commented at

askubuntu.com/a/670283/358831

askubuntu.com/questions/653735
askubuntu.com/questions/651974

With latest BIOS you can disable i2c detection.

But if you don't disable it, i2c detection fails it as explained.

If you need more testing don't hesitate to ask for.

Thanks!

[penalvch (penalvch)]

Missing information requested in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1493814/comments/20 . Please don't make folks dumpster dive through forums to potentially find the information already requested you post here directly in your report.

[Josep Pujadas-Jubany (jpujades)]

With latest BIOS (1.38)

BIOS Touchpad option ---> Advanced

$ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ SYN1B7D:01 06CB:2991 UNKNOWN id=11 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ Sleep Button id=9 [slave keyboard (3)]
    ↳ HD WebCam id=10 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
    ↳ Acer WMI hotkeys id=13 [slave keyboard (3)]

$ dmesg | grep -E "(mouse|input)"
[ 1.165308] input: Power Button as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input0
[ 1.165406] input: Sleep Button as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
[ 1.165515] input: Lid Switch as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input2
[ 1.165642] input: Power Button as /devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
[ 1.212852] mousedev: PS/2 mouse device common for all mice
[ 1.235119] input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input4
[ 14.618391] input: Acer WMI hotkeys as /devices/virtual/input/input5
[ 14.620170] input: Acer BMA150 accelerometer as /devices/virtual/input/input6
[ 14.668719] input: SYN1B7D:01 06CB:2991 UNKNOWN as /devices/platform/80860F41:00/i2c-0/i2c-SYN1B7D:01/0018:06CB:2991.0001/input/input7
[ 14.669434] hid-multitouch 0018:06CB:2991.0001: input,hidraw0: <UNKNOWN> HID v1.00 Mouse [SYN1B7D:01 06CB:2991] on
[ 14.817821] input: Video Bus as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:01/input/input9
[ 14.858526] sound hdaudioC0D0: inputs:
[ 14.914761] input: HD WebCam as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/input/input10
[ 14.943288] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input11
[ 14.943524] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input12

[Josep Pujadas-Jubany (jpujades)]

With latest BIOS (1.38)

BIOS Touchpad option ---> Basic

$ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=12 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ Sleep Button id=9 [slave keyboard (3)]
    ↳ HD WebCam id=10 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=11 [slave keyboard (3)]
    ↳ Acer WMI hotkeys id=13 [slave keyboard (3)]

$ dmesg | grep -E "(mouse|input)"
[ 1.165139] input: Power Button as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input0
[ 1.165239] input: Sleep Button as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
[ 1.165345] input: Lid Switch as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input2
[ 1.165472] input: Power Button as /devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
[ 1.214203] mousedev: PS/2 mouse device common for all mice
[ 1.238310] input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input4
[ 2.367407] psmouse serio2: synaptics: queried max coordinates: x [..5662], y [..4728]
[ 2.410703] psmouse serio2: synaptics: queried min coordinates: x [1322..], y [1190..]
[ 2.493774] psmouse serio2: synaptics: Touchpad model: 1, fw: 8.1, id: 0x1e2b1, caps: 0xd40123/0x840300/0x126800, board id: 2991, fw id: 1626681
[ 2.543305] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio2/input/input11
[ 15.126940] input: Acer WMI hotkeys as /devices/virtual/input/input14
[ 15.130147] input: Acer BMA150 accelerometer as /devices/virtual/input/input15
[ 15.190230] input: Video Bus as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:01/input/input16
[ 15.394956] sound hdaudioC0D0: inputs:
[ 15.418280] input: HD WebCam as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/input/input17
[ 15.483652] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input18
[ 15.483909] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input19

[Josep Pujadas-Jubany (jpujades)]

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
V1.38
06/08/2015

[penalvch (penalvch)]

Josep Pujadas-Jubany, could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[Josep Pujadas-Jubany (jpujades)]

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.3-rc3-unstable/

The mainline kernel does not fix the issue.

kernel-bug-exists-upstream
kernel-bug-exists-upstream-4.3-rc3

[Josep Pujadas-Jubany (jpujades)]

Sorry. I can't find how to add the tags.

[penalvch (penalvch)]

Josep Pujadas-Jubany, did this problem not occur in a release prior to 14.04?

[Josep Pujadas-Jubany (jpujades)]

I don't know.

The oldest Acer Travelmate B115-M that we have is manufactured on Jully-2014.

So, we installed 14.04 LTS.

I think there is something wrong for i2c devices, http://www.synaptics.com/en/intertouch.php

Looking at the internet it's easy to find the problem with other netbooks and Linux distros.

[penalvch (penalvch)]

Josep Pujadas-Jubany, to clarify, I'm asking if you personally, not someone else on a forum, etc.

Despite this, for regression testing purposes, could you please test mainline kernel 3.13.0-rc8 and advise to the results?

[Josep Pujadas-Jubany (jpujades)]

System is unstable with 3.13.0-rc8.

It doesn't boot or if it boots blank screen after some seconds.

Some weeks ago I migrated from 3.13 branch to 3.19 branch (lts-vivid) just because I had problems with 3.13 branch.

https://wiki.ubuntu.com/Kernel/LTSEnablementStack

[penalvch (penalvch)]

Josep Pujadas-Jubany, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (linux-input)?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked. It can take a day for the new e-mail to show up in the respective archive.

Thank you for your understanding.

[Josep Pujadas-Jubany (jpujades)]

Done!

Subscribed ----> http://vger.kernel.org/vger-lists.html#linux-input

Mail sent to linux-input at vger dot kernel dot org

Waiting at ----> http://www.spinics.net/lists/linux-input/maillist.html

Thanks!