USB devices not working since upgrading to kernel 3.13.0-48-generic from 3.13.0-46-generic

[Francis]

# lsb_release -rd
Description: Ubuntu 12.04.5 LTS
Release: 12.04
(I'm running trusty HWE).

USB2 and USB3 ports are not working with kernel 3.13.0-48-generic. When I boot on previous kernel (3.13.0-46-generic), USB ports work.

If I unplug USB devices before booting and I connect USB devices (keyboard, mouse) after boot is completed, USB devices are working. If I reboot again with the devices plugged while booting, USB stops working again.

Tried different keyboards and mices.

dmesg output on kernel 3.13.0-48-generic:
[ 12.318671] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
[ 12.318687] ------------[ cut here ]------------
[ 12.318694] WARNING: CPU: 3 PID: 0 at /build/buildd/linux-lts-trusty-3.13.0/drivers/usb/host/xhci-ring.c:1581 handle_cmd_completion+0x413/0x440()
[ 12.318695] Modules linked in: rfcomm bnep parport_pc ppdev binfmt_misc xt_hl ip6t_rt nf_conntrack_ipv6 nf_defrag_ipv6 ipt_REJECT xt_LOG xt_limit xt_tcpudp xt_addrtype nf_conntrack_ipv4 nf_defrag_ipv4 arc4 ath9k xt_state mac80211 x86_pkg_temp_thermal ip6table_filter ip6_tables ath9k_common intel_powerclamp ath9k_hw nf_conntrack_netbios_ns nf_conntrack_broadcast coretemp nf_nat_ftp kvm_intel nf_nat nf_conntrack_ftp nf_conntrack kvm ath iptable_filter ip_tables x_tables snd_hda_codec_realtek snd_hda_codec_hdmi snd_hda_intel crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel snd_hda_codec snd_hwdep snd_pcm ablk_helper snd_seq_midi snd_rawmidi snd_seq_midi_event cryptd snd_seq lrw cfg80211 gf128mul snd_timer ath3k snd_seq_device btusb glue_helper aes_x86_64 snd dm_multipath bluetooth soundcore scsi_dh snd_page_alloc mei_me psmouse mei mac_hid dcdbas serio_raw lpc_ich shpchp lp parport ums_realtek usb_storage dm_mirror dm_region_hash dm_log btrfs hid_generic usbhid hid raid6_pq xor libcrc32c i915 r8169 mii drm_kms_helper drm ahci libahci i2c_algo_bit video zram(C)
[ 12.318735] CPU: 3 PID: 0 Comm: swapper/3 Tainted: G C 3.13.0-48-generic #80~precise1-Ubuntu
[ 12.318735] Hardware name: Dell Inc. Inspiron 3647/02YRK5 , BIOS A05 08/18/2014
[ 12.318736] 000000000000062d ffff88019fb83d78 ffffffff81758abd 0000000000000007
[ 12.318738] 0000000000000000 ffff88019fb83db8 ffffffff8106afec ffff88019fb83dc8
[ 12.318740] ffff8801916c0000 0000000001033c01 0000000000000005 ffff880191573780
[ 12.318741] Call Trace:
[ 12.318742] <IRQ> [<ffffffff81758abd>] dump_stack+0x46/0x58
[ 12.318748] [<ffffffff8106afec>] warn_slowpath_common+0x8c/0xc0
[ 12.318750] [<ffffffff8106b03a>] warn_slowpath_null+0x1a/0x20
[ 12.318751] [<ffffffff815a54e3>] handle_cmd_completion+0x413/0x440
[ 12.318753] [<ffffffff815a6cee>] xhci_handle_event+0x1ae/0x2a0
[ 12.318755] [<ffffffff815a6f00>] xhci_irq+0x120/0x1f0
[ 12.318756] [<ffffffff815a6fe1>] xhci_msi_irq+0x11/0x20
[ 12.318758] [<ffffffff810c4abd>] handle_irq_event_percpu+0x5d/0x210
[ 12.318760] [<ffffffff810c4cb8>] handle_irq_event+0x48/0x70
[ 12.318761] [<ffffffff810c7737>] handle_edge_irq+0x77/0x110
[ 12.318764] [<ffffffff810170d2>] handle_irq+0x22/0x40
[ 12.318767] [<ffffffff8177042a>] do_IRQ+0x5a/0xe0
[ 12.318769] [<ffffffff8176552d>] common_interrupt+0x6d/0x6d
[ 12.318770] <EOI> [<ffffffff815fd9a1>] ? cpuidle_enter_state+0x61/0xe0
[ 12.318773] [<ffffffff815fd997>] ? cpuidle_enter_state+0x57/0xe0
[ 12.318774] [<ffffffff815fdae0>] cpuidle_idle_call+0xc0/0x210
[ 12.318777] [<ffffffff8101e9ee>] arch_cpu_idle+0xe/0x30
[ 12.318778] [<ffffffff810c3e38>] cpu_idle_loop+0x78/0x270
[ 12.318780] [<ffffffff810d9a02>] ? clockevents_register_device+0xe2/0x140
[ 12.318781] [<ffffffff810c409b>] cpu_startup_entry+0x6b/0x70
[ 12.318783] [<ffffffff8104477d>] start_secondary+0xcd/0xd0
[ 12.318784] ---[ end trace e631d24eb5e0edb6 ]---
[ 12.522719] usb 3-10: Device not responding to set address.
[ 12.726517] usb 3-10: device not accepting address 6, error -71
[ 12.838469] usb 3-10: new full-speed USB device number 7 using xhci_hcd
[ 12.855678] usb 3-10: New USB device found, idVendor=0cf3, idProduct=0036
[ 12.855680] usb 3-10: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 13.066215] r8169 0000:02:00.0: Direct firmware load failed with error -2
[ 13.066218] r8169 0000:02:00.0: Falling back to user helper
[ 13.080987] r8169 0000:02:00.0 eth0: unable to load firmware patch rtl_nic/rtl8168g-2.fw (-2)
[ 13.088472] r8169 0000:02:00.0 eth0: link down
[ 13.088505] r8169 0000:02:00.0 eth0: link down
[ 13.088518] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 13.088691] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 13.244011] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 13.247046] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 14.749954] r8169 0000:02:00.0 eth0: link up
[ 14.749961] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[ 15.058449] nf_conntrack: automatic helper assignment is deprecated and it will be removed soon. Use the iptables CT target to attach helpers instead.
[ 15.689466] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command.
[ 15.689470] xhci_hcd 0000:00:14.0: Assuming host is dying, halting host.
[ 15.689489] Bluetooth: hci0 urb ffff8800d160b240 failed to resubmit (22)
[ 15.689492] Bluetooth: hci0 urb ffff8800d160b300 failed to resubmit (22)
[ 15.689493] Bluetooth: hci0 urb ffff8800d160b3c0 failed to resubmit (22)
[ 15.689495] xhci_hcd 0000:00:14.0: HC died; cleaning up
[ 15.689518] usb 3-1: USB disconnect, device number 2
[ 15.737696] usb 3-3: USB disconnect, device number 3
[ 15.805461] usb 3-10: USB disconnect, device number 7

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.13.0-48-generic 3.13.0-48.80~precise1
ProcVersionSignature: Ubuntu 3.13.0-48.80~precise1-generic 3.13.11-ckt16
Uname: Linux 3.13.0-48-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.13.0-48-generic.
ApportVersion: 2.0.1-0ubuntu17.8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: lightdm 2188 F.... pulseaudio
 /dev/snd/controlC0: lightdm 2188 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'HDMI'/'HDA Intel HDMI at 0xf7e14000 irq 48'
   Mixer name : 'Intel Haswell HDMI'
   Components : 'HDA:80862807,10280611,00100000'
   Controls : 7
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'PCH'/'HDA Intel PCH at 0xf7e10000 irq 49'
   Mixer name : 'Realtek ALC662 rev3'
   Components : 'HDA:10ec0662,10280611,00100300'
   Controls : 37
   Simple ctrls : 19
Date: Thu Mar 26 14:43:35 2015
HibernationDevice: RESUME=UUID=d7b5aaea-7657-41c2-9862-06457856f903
InstallationMedia: Ubuntu 12.04 - Release amd64
MachineType: Dell Inc. Inspiron 3647
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=fr_CA.UTF-8
 LANGUAGE=fr_CA:fr
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=7eaa2168-f725-4972-a6d6-ef5f76b138c9 ro quiet splash vt.handoff=7
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory /home/adminuser not ours.
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-48-generic N/A
 linux-backports-modules-3.13.0-48-generic N/A
 linux-firmware 1.79.18
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux-lts-trusty
StagingDrivers: zram
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/18/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 02YRK5
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd08/18/2014:svnDellInc.:pnInspiron3647:pvr:rvnDellInc.:rn02YRK5:rvrA02:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3647
dmi.sys.vendor: Dell Inc.

[brightsoliton (matteo-cristiani)]

Same problem here. see also http://askubuntu.com/questions/603719/mouse-and-keyboard-dont-work-after-update/604069#604069.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Francis (francisd)]

I have the same problem on another PC (same model: Dell Inspiron 3647)...

[François (francoisbouriau)]

Also affected by those new kernels (3.13.0-48 and 49)

Usb disks listed with lsusb but no automount or manual mount available.

Back to kernel 46 and update-grub after deleting 48 and 49 to boot directly on working kernel.

[Ramon Casha (rcasha)]

Confirmed on an HP ProBook 450 laptop

[penalvch (penalvch)]

Francis, thank you for reporting this and helping make Ubuntu better.

As per http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-3647-small-desktop/drivers/advanced an update to your computer's buggy and outdated BIOS is available (A08). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

[Vagner (vpbra)]

I have the same Dell Inspiron 3647 SFF and I am experiencing the same issue, although I have updated the BIOS and running kernel 3.13.0-76. Do you need more information?

[penalvch (penalvch)]

Vagner, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Vagner (vpbra)]

Christopher,

I submitted bug 1538710 with this information.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]