[ASUS X750LB] Touchpad not detected

Bug #1292409 reported by Kostas Xirog on 2014-03-14
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux-lts-saucy (Ubuntu)

Bug Description

Touchpad was working fine in Windows 8. Installed Ubuntu 12.04 in a different partition, and it now it is completely undetected (does not appear in xinput)

See attachments for more.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.11.0-18-generic 3.11.0-18.32~precise1
ProcVersionSignature: Ubuntu 3.11.0-18.32~precise1-generic
Uname: Linux 3.11.0-18-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.11.0-18-generic.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
 **** List of CAPTURE Hardware Devices ****
 card 1: PCH [HDA Intel PCH], device 0: ALC269VC Analog [ALC269VC Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
 /dev/snd/controlC0: kostas 1941 F.... pulseaudio
 /dev/snd/controlC1: kostas 1941 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
 Card hw:0 'MID'/'HDA Intel MID at 0xf7a14000 irq 66'
   Mixer name : 'Intel Haswell HDMI'
   Components : 'HDA:80862807,80860101,00100000'
   Controls : 7
   Simple ctrls : 1
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
 Card hw:1 'PCH'/'HDA Intel PCH at 0xf7a10000 irq 64'
   Mixer name : 'Realtek ALC269VC'
   Components : 'HDA:10ec0269,104314fd,00100202'
   Controls : 20
   Simple ctrls : 9
Date: Fri Mar 14 09:33:43 2014
HibernationDevice: RESUME=UUID=d5c86a94-9eb2-40fb-a1b0-297226ca2ce3
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
MarkForUpload: True
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-18-generic.efi.signed root=UUID=e8ccbffd-58ae-4611-a61f-acd12b9db5db ro quiet splash vt.handoff=7
 linux-restricted-modules-3.11.0-18-generic N/A
 linux-backports-modules-3.11.0-18-generic N/A
 linux-firmware 1.79.10
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux-lts-saucy
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/01/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 205
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: X750LB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr205:bd10/01/2013:svnASUSTeKCOMPUTERINC.:pnX750LB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX750LB:rvr1.0:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: X750LB
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Kostas Xirog (kostasxirog91) wrote :
Kostas Xirog (kostasxirog91) wrote :
Kostas Xirog (kostasxirog91) wrote :

Kostas Xirog, thank you for reporting this and helping make Ubuntu better. As per http://www.asus.com/Notebooks_Ultrabooks/X750LB/HelpDesk_Download/ an update to your BIOS is available (211). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

tags: added: bios-outdated-211
Changed in linux-lts-saucy (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
summary: - Touchpad not detected on laptop (ASUS F750L)
+ [ASUS X750LB] Touchpad not detected
Marko (marko-kauzlaric) wrote :

Hello I have updated the BIOS on my ASUS X750LB to v211. The touchpad is still not detected.

 # dmidecode -s bios-version
# dmidecode -s bios-release-date

Marko, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:

Launchpad Janitor (janitor) wrote :

[Expired for linux-lts-saucy (Ubuntu) because there has been no activity for 60 days.]

Changed in linux-lts-saucy (Ubuntu):
status: Incomplete → Expired
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