[i915] Screen freezes on Intel Arrandale in kernels >= 6.8.0-45

[Michal Slawinski]

freeze after updating to newest kernel on log in sreen or just after log in (6.8.0-45 ?). Had to use Grub to rester to 6.5.0-45

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-6.5.0-45-generic 6.5.0-45.45~22.04.1
ProcVersionSignature: Ubuntu 6.5.0-45.45~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-45-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu82.6
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sun Aug 18 15:53:56 2024
SourcePackage: linux-signed-hwe-6.5
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.28.1-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michal 2670 F.... wireplumber
 /dev/snd/seq: michal 2665 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 24.04
MachineType: Hewlett-Packard HP G62 Notebook PC
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-45-generic root=UUID=62689215-60a8-4e0a-8e4e-fb3115fd7b88 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.5.0-45.45~22.04.1-generic 6.5.13
RelatedPackageVersions:
 linux-restricted-modules-6.5.0-45-generic N/A
 linux-backports-modules-6.5.0-45-generic N/A
 linux-firmware 20240318.git3b128b60-0ubuntu2.2
Tags: noble wayland-session
Uname: Linux 6.5.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/29/2010
dmi.bios.release: 15.37
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.37
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1439
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 60.3F
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 60.63
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.37:bd10/29/2010:br15.37:efr60.63:svnHewlett-Packard:pnHPG62NotebookPC:pvr0594110000252710001020100:rvnHewlett-Packard:rn1439:rvr60.3F:cvnHewlett-Packard:ct10:cvrChassisVersion:skuLD667EA#AKD:
dmi.product.family: 103C_5335KV
dmi.product.name: HP G62 Notebook PC
dmi.product.sku: LD667EA#AKD
dmi.product.version: 0594110000252710001020100
dmi.sys.vendor: Hewlett-Packard
mtime.conffile..etc.init.d.apport: 2024-07-22T14:59:07

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Philip Cox (philcox)]

Hello Michal, thank you for taking the time to open this bug report.

Unfortunately there is not enough info collected to look into this issue.

For example, the 6.8 kernel for jammy is currently only up to version 6.8.0-40.40~22.04.3, so it isn't clear which kernel you are having issues with, and there is no info on the hang/freeze from any logs.

Can you please run "apport-collect 2077260" to add the required logs and system information please?

Thank you.

[Denis Kuniß (kuniss)]

I have an equal behavior but for Ubuntu 24.04.
So, it seems to be kernel version related.

Starts happening just after the last update some days ago (turned the machine off for two days and only today on again).

I will try to add the logs via apport-collect.

[Denis Kuniß (kuniss)]

It apport-collect say:
$ apport-collect 2077260
Package linux-signed-hwe-6.8 not installed and no hook available, ignoring

So, it seems, it is not related to linux-signed-hwe.
But the behavior is really very similar as described above.

I will try to open a new report.

[Denis Kuniß (kuniss)]

Sorry, I mixed up the Ubuntu version. It is also 22.04 on my side.

[Lukas Märdian (slyon)]

I can see this behavior on a ThinkPad T410 with Intel graphics.

Rolling back to kernel 6.5 or 5.15 solves the issue.

[Michal Slawinski (enteremoterowe)]

Same with upgrading Ubuntu to 24.04 LTS (6.8.0-41.41). Tre process finished with error, new system is starting up but freezes after login, had to restore the kernel to 6.5.0-45 after Ubuntu upgrade.
HP G62 Notebook PC (LD667EA#AKD)
motherboard: 60.3F
Bios: F.37 910/29/2010
8GB RAM
Intel(R) Core(TM) i7 CPU M 620 @ 2.67GHz

[Denis Kuniß (kuniss)]

Some missing information from my side:

System Information
 Manufacturer: Hewlett-Packard
 Product Name: HP EliteBook 8440p
 Version:
 Serial Number: CZC0365YL4
 UUID: 2c2ecd6c-badc-11df-9485-d9008f0600af
 Wake-up Type: Power Switch
 SKU Number: XA129EP#ABD
 Family: 103C_5336AN
Intel Core™ i5 CPU M 520 @ 2.40GHz × 4

BIOS Information
 Vendor: Hewlett-Packard
 Version: 68CCU Ver. F.20
 Release Date: 09/05/2011
 Address: 0xF0000
 Runtime Size: 64 kB
 ROM Size: 3 MB

lsb_release -a :
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.4 LTS
Release: 22.04
Codename: jammy
Arch: 64-bit

Graphic: Intel HD Graphics
Gnome Version: 42.9
Windows Manager: Wayland

[Philip Cox (philcox)]

I have updated the pack this is opened against. The apport-collect command should collect better information this time. Can you please try to run it again?

I've read through all the data and looked at the differences in kernels but I can't see anything standing out yet. Can you please re-run the apport-collect to gather more info?

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Michal Slawinski (enteremoterowe)]

apport information

[Philip Cox (philcox)]

Thank you for updating the info as requested. We will continue to investigate this issue.

[Denis Kuniß (kuniss)]

Does it make sense to run the apport tool on my machine too?

[Denis Kuniß (kuniss)]

I reproduced the problem by starting into the kernel version 6.8.0-45. It happened at Sept, 11th approximately 23:30.

So, I collected the logs (after having restarted in 6.5.0-45) from with that time stamp using the following command (just the auth* logs are skipped):
sudo grep -lH --exclude=auth* "Sep 11 23:" * 2>/dev/null | xargs sudo tar -uvf ~/Downloads/logs.tar && gzip ~/Downloads/logs.tar

Please find the log archive attached as logs.tar.gz.

Hope that helps.

[Denis Kuniß (kuniss)]

Here are the logs announced in my previous post.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Denis Kuniß (kuniss)]

Hi.
Anyone of the affected users got rid of this issue? If so, how?
I still facing the issue...

[Denis Kuniß (kuniss)]

... It seems, I found a solution for this problem for my laptop.

After having looked around, I found this kernel bug report and a solution there: https://bugzilla.kernel.org/show_bug.cgi?id=219432

Adding "intel_iommu=igfx_off" to my kernel start parameters seems having solved the problem.
At least my latop is running now for nearly an hour with kernel 6.8.0-57. Before it get frozen with that kernel within the first 5 minute after boot.

[Denis Kuniß (kuniss)]

Just another confirmation from my side: Added the kernel parameter permanently to GRUB and and let it run over night - still running, no freeze after 8h.

[Michal Slawinski (enteremoterowe)]

Thanks Denis – it works perfectly now! 🙌

I added intel_iommu=igfx_off to my GRUB config as you suggested, and finally upgraded to the 6.8 kernel without issues. Not only does it boot fine now — I think the display even looks a bit better. 😄

Really appreciate your help and clear explanation!

— Michał S.

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/2077260

[Tyler Johnson (tsjswimmer)]

This is the same as bug #2073648.

[Lukas Märdian (slyon)]

This also affects the GA 6.8 kernel in Noble LTS, I'm adding a corresponding bug task.