Nvidia Driver External Display Stability Issues

[Jack Mounser]

When using an external HDMI monitor, the screen frequently goes blank for a few seconds. This only happens with the external monitor and not the integral screen of the laptop.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-34.34~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-34-generic x86_64
NonfreeKernelModules: nvidia_drm nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.02.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 535.104.12 Wed Sep 20 09:35:17 UTC 2023
 GCC version: gcc version 11.4.0 (Ubuntu 11.4.0-1ubuntu1~22.04)
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon Oct 9 10:30:44 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Device [8086:a7a0] (rev 04) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0c00]
   Subsystem: Dell Device [1028:0c00]
InstallationDate: Installed on 2023-09-07 (31 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
MachineType: Dell Inc. Latitude 5440
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.2.0-34-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2023
dmi.bios.release: 1.6
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.6.0
dmi.board.name: 0CDJ5X
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.asset.tag: IT099142
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.3
dmi.modalias: dmi:bvnDellInc.:bvr1.6.0:bd07/12/2023:br1.6:efr1.3:svnDellInc.:pnLatitude5440:pvr:rvnDellInc.:rn0CDJ5X:rvrA00:cvnDellInc.:ct10:cvr:sku0C00:
dmi.product.family: Latitude
dmi.product.name: Latitude 5440
dmi.product.sku: 0C00
dmi.sys.vendor: Dell Inc.
nvidia-settings: ERROR: An internal driver error occurred
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 23.0.4-0ubuntu1~22.04.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Daniel van Vugt (vanvugt)]

This is usually a problem with display connection quality. Please try a different HDMI cable.

Also next time the problem happens please run:

  journalctl -b0 > journal.txt
  grep . /sys/class/drm/*/status > connections.txt
  sudo apt install drm-info
  drm_info > drminfo.txt

and attach the resulting text files here.