Machine is not shutting down due to a kernel issue

Bug #2036368 reported by ventsy velev
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-hwe-6.2 (Ubuntu)

Bug Description

My Dell Precision 5570 hangs on restart, shutdown, and hibernate.
I'm running Ubuntu 22.04.3 LTS and have full disk encryption (not sure if that's relevant).

I asked a couple of questions on Ask Ubuntu, but didn't get anything useful. Here they are:

It seems related to but after some digging around, I think it might be kernel related.

6.2.0-31-generic and 6.2.0-32-generic exhibit the problem, but 5.19.0-50-generic does not - when I load that version of the kernel the machine shuts down just fine.

I haven't tried running a newer kernel yet. I was going to file a bug report on but they advise to file it with the distro.

Revision history for this message
ventsy velev (ventsyv) wrote :

I made 5.19.0-50 the default as a work around

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at You might also ask for help in the #ubuntu-bugs irc channel on

To change the source package that this bug is filed about visit and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Paul White (paulw2u)
affects: ubuntu → linux-hwe-6.2 (Ubuntu)
tags: added: jammy
Revision history for this message
ventsy velev (ventsyv) wrote (last edit ):

Co-worker of mine has the same machine running the same kernel (6.2.0-32-generic) and said everything is fine with his, but others are reporting the same issue:

OS: Ubuntu 22.04.3 LTS x86_64
Host: Precision 5570
Kernel: 5.19.0-50-generic
Uptime: 12 hours, 59 mins
Packages: 2430 (dpkg), 13 (snap)
Shell: bash 5.1.16
Resolution: 1920x1080
DE: GNOME 42.9
WM: Mutter
WM Theme: Adwaita
Theme: Yaru [GTK2/3]
Icons: Yaru [GTK2/3]
Terminal: gnome-terminal
CPU: 12th Gen Intel i9-12900H (20) @ 4.900GHz
GPU: Intel Alder Lake-P
GPU: NVIDIA 01:00.0 NVIDIA Corporation Device 25ba
Memory: 5730MiB / 31762MiB

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