[nouveau] After reboot, the screen was blank/black and unresponsive using 5.15.0-41.44~20.04.1 (but 5.13 works)

Bug #1981849 reported by Bill Mills-Curran
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-hwe-5.15 (Ubuntu)
New
Undecided
Unassigned

Bug Description

Although I filed this against X11, this might be a kernel issue.

I upgraded packages on 7/13/22 & rebooted today (7/15/22 -- I hadn't noted the "reboot required pop-up).

After reboot, the screen was blank/black and unresponsive. Looking at indicator lights, I believe that the system had booted OK. The syslog supports this.

Included in the update:
xserver-xorg-core:amd64 2:1.20.13-1ubuntu1~20.04.3
linux-libc-dev:amd64 5.4.0-122.138
linux-image-5.15.0-41-generic:amd64 <none> 5.15.0-41.44~20.04.1

Repeated attempts to boot all ended the same -- blank unresponsive screen.

I could boot in recovery mode and with the 5.13 kernel (which I'm running now and was used for the bug report).

> lsb_release -a
LSB Version: core-11.1.0ubuntu2-noarch:security-11.1.0ubuntu2-noarch
Distributor ID: Ubuntu
Description: Ubuntu 20.04.4 LTS
Release: 20.04
Code> uname -a
Linux turk 5.13.0-52-generic #59~20.04.1-Ubuntu SMP Thu Jun 16 21:21:28 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux
name: focal

Again, note that the problem occurred when booting to the 5.15 kernel.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.13.0-52.59~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-52-generic x86_64
NonfreeKernelModules: wl
.tmp.unity_support_test.0:

ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 15 13:51:44 2022
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Today
GraphicsCard:
 NVIDIA Corporation GM107GLM [Quadro M2000M] [10de:13b0] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: Dell GM107GLM [Quadro M2000M] [1028:16d9]
InstallationDate: Installed on 2021-10-28 (260 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Dell Inc. Precision 7510
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/tcsh
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-52-generic root=UUID=b611bb21-5970-4191-bf68-230392700099 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/18/2021
dmi.bios.release: 1.25
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.25.3
dmi.board.name: 0M91XC
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.asset.tag: 0010333
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.25.3:bd12/18/2021:br1.25:svnDellInc.:pnPrecision7510:pvr:rvnDellInc.:rn0M91XC:rvrA00:cvnDellInc.:ct9:cvr:sku06D9:
dmi.product.family: Precision
dmi.product.name: Precision 7510
dmi.product.sku: 06D9
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 21.2.6-0ubuntu0.1~20.04.2
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
xserver.bootTime: Fri Jul 15 10:40:20 2022
xserver.configfile: default
xserver.errors:
 [drm] Failed to open DRM device for pci:0000:01:00.0: -19
 open /dev/dri/card0: No such file or directory
 open /dev/dri/card0: No such file or directory
 Screen 0 deleted because of no matching config section.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.20.13-1ubuntu1~20.04.3

Revision history for this message
Bill Mills-Curran (bill-mills-curran) wrote :
Revision history for this message
Bill Mills-Curran (bill-mills-curran) wrote :

One more note: While booting, my external (USB) monitor was disconnected.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please try these separately:

 * Add kernel parameter: intel_iommu=igfx_off

 * Use the 'Additional Drivers' app to install an official Nvidia driver.

summary: - Xorg freeze
+ After reboot, the screen was blank/black and unresponsive
tags: added: nouveau
affects: xorg (Ubuntu) → linux-hwe-5.15 (Ubuntu)
summary: - After reboot, the screen was blank/black and unresponsive
+ [nouveau] After reboot, the screen was blank/black and unresponsive
+ using 5.15.0-41.44~20.04.1 (but 5.13 works)
Revision history for this message
Bill Mills-Curran (bill-mills-curran) wrote :

The additional kernel parameter did not help.

The additional driver (without using the additional kernel parameter) worked fine -- at least through 1 boot. The driver I installed:

NVIDIA driver metapackage from nvidia-driver-515 (proprietary, tested).

Thanks for your help.

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