[igb - Intel NIC] Adapter reset due to TX unit hangs

[Nicolas Maeding]

Hi,

I get no network connection established.
In dmesg I get repeatively messages regarding a TX hang and adapter reset:

[ 202.700164] igb 0000:01:00.0 enp1s0: igb: enp1s0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: RX
[ 204.929067] igb 0000:01:00.0: Detected Tx Unit Hang
                 Tx Queue <3>
                 TDH <0>
                 TDT <2>
                 next_to_use <2>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <ffffa148>
                 next_to_watch <000000003bbba65a>
                 jiffies <ffffa300>
                 desc.status <128200>
[ 204.929065] igb 0000:01:00.0: Detected Tx Unit Hang
                 Tx Queue <2>
                 TDH <0>
                 TDT <2>
                 next_to_use <2>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <ffffa148>
                 next_to_watch <0000000098471433>
                 jiffies <ffffa300>
                 desc.status <128200>
[ 206.911750] igb 0000:01:00.0: Detected Tx Unit Hang
                 Tx Queue <2>
                 TDH <0>
                 TDT <2>
                 next_to_use <2>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <ffffa148>
                 next_to_watch <0000000098471433>
                 jiffies <ffffa4f0>
                 desc.status <128200>
[ 206.911750] igb 0000:01:00.0: Detected Tx Unit Hang
                 Tx Queue <3>
                 TDH <0>
                 TDT <2>
                 next_to_use <2>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <ffffa148>
                 next_to_watch <000000003bbba65a>
                 jiffies <ffffa4f0>
                 desc.status <128200>
[ 208.931728] igb 0000:01:00.0: Detected Tx Unit Hang
                 Tx Queue <2>
                 TDH <0>
                 TDT <2>
                 next_to_use <2>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <ffffa148>
                 next_to_watch <0000000098471433>
                 jiffies <ffffa6e9>
                 desc.status <128200>
[ 208.931728] igb 0000:01:00.0: Detected Tx Unit Hang
                 Tx Queue <3>
                 TDH <0>
                 TDT <2>
                 next_to_use <2>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <ffffa148>
                 next_to_watch <000000003bbba65a>
                 jiffies <ffffa6e9>
                 desc.status <128200>
[ 210.911642] igb 0000:01:00.0: Detected Tx Unit Hang
                 Tx Queue <2>
                 TDH <0>
                 TDT <2>
                 next_to_use <2>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <ffffa148>
                 next_to_watch <0000000098471433>
                 jiffies <ffffa8d8>
                 desc.status <128200>
[ 210.911642] igb 0000:01:00.0: Detected Tx Unit Hang
                 Tx Queue <3>
                 TDH <0>
                 TDT <2>
                 next_to_use <2>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <ffffa148>
                 next_to_watch <000000003bbba65a>
                 jiffies <ffffa8d8>
                 desc.status <128200>
[ 212.091622] igb 0000:01:00.0 enp1s0: igb: enp1s0 NIC Link is Down
[ 212.091950] igb 0000:01:00.0 enp1s0: Reset adapter

System: Shuttle SH570
Kernel: Linux 5.11.0-46-generic #51~20.04.1-Ubuntu SMP x86_64 x86_64 x86_64 GNU/Linux
NIC:
/sys/class/net/enp1s0/device/vendor = 0x8086
/sys/class/net/enp1s0/device/device = 0x157b

sudo ethtool enp1s0
Settings for enp1s0:
 Supported ports: [ TP ]
 Supported link modes: 10baseT/Half 10baseT/Full
                         100baseT/Half 100baseT/Full
                         1000baseT/Full
 Supported pause frame use: Symmetric
 Supports auto-negotiation: Yes
 Supported FEC modes: Not reported
 Advertised link modes: 10baseT/Half 10baseT/Full
                         100baseT/Half 100baseT/Full
                         1000baseT/Full
 Advertised pause frame use: Symmetric
 Advertised auto-negotiation: Yes
 Advertised FEC modes: Not reported
 Speed: 1000Mb/s
 Duplex: Full
 Port: Twisted Pair
 PHYAD: 1
 Transceiver: internal
 Auto-negotiation: on
 MDI-X: off (auto)
 Supports Wake-on: pumbg
 Wake-on: g
 Current message level: 0x00000007 (7)
          drv probe link
 Link detected: yes

modinfo igb
filename: /lib/modules/5.11.0-46-generic/kernel/drivers/net/ethernet/intel/igb/igb.ko
license: GPL v2
description: Intel(R) Gigabit Ethernet Network Driver
author: Intel Corporation, <email address hidden>
srcversion: 6571F9CB4A315D69E8E8585
alias: pci:v00008086d000010D6sv*sd*bc*sc*i*
alias: pci:v00008086d000010A9sv*sd*bc*sc*i*
alias: pci:v00008086d000010A7sv*sd*bc*sc*i*
alias: pci:v00008086d000010E8sv*sd*bc*sc*i*
alias: pci:v00008086d00001526sv*sd*bc*sc*i*
alias: pci:v00008086d0000150Dsv*sd*bc*sc*i*
alias: pci:v00008086d000010E7sv*sd*bc*sc*i*
alias: pci:v00008086d000010E6sv*sd*bc*sc*i*
alias: pci:v00008086d00001518sv*sd*bc*sc*i*
alias: pci:v00008086d0000150Asv*sd*bc*sc*i*
alias: pci:v00008086d000010C9sv*sd*bc*sc*i*
alias: pci:v00008086d00000440sv*sd*bc*sc*i*
alias: pci:v00008086d0000043Csv*sd*bc*sc*i*
alias: pci:v00008086d0000043Asv*sd*bc*sc*i*
alias: pci:v00008086d00000438sv*sd*bc*sc*i*
alias: pci:v00008086d00001516sv*sd*bc*sc*i*
alias: pci:v00008086d00001511sv*sd*bc*sc*i*
alias: pci:v00008086d00001510sv*sd*bc*sc*i*
alias: pci:v00008086d00001527sv*sd*bc*sc*i*
alias: pci:v00008086d0000150Fsv*sd*bc*sc*i*
alias: pci:v00008086d0000150Esv*sd*bc*sc*i*
alias: pci:v00008086d00001524sv*sd*bc*sc*i*
alias: pci:v00008086d00001523sv*sd*bc*sc*i*
alias: pci:v00008086d00001522sv*sd*bc*sc*i*
alias: pci:v00008086d00001521sv*sd*bc*sc*i*
alias: pci:v00008086d0000157Csv*sd*bc*sc*i*
alias: pci:v00008086d0000157Bsv*sd*bc*sc*i*
alias: pci:v00008086d00001538sv*sd*bc*sc*i*
alias: pci:v00008086d00001537sv*sd*bc*sc*i*
alias: pci:v00008086d00001536sv*sd*bc*sc*i*
alias: pci:v00008086d00001533sv*sd*bc*sc*i*
alias: pci:v00008086d00001539sv*sd*bc*sc*i*
alias: pci:v00008086d00001F45sv*sd*bc*sc*i*
alias: pci:v00008086d00001F41sv*sd*bc*sc*i*
alias: pci:v00008086d00001F40sv*sd*bc*sc*i*
depends: dca,i2c-algo-bit
retpoline: Y
intree: Y
name: igb
vermagic: 5.11.0-46-generic SMP mod_unload modversions
sig_id: PKCS#7
signer: Build time autogenerated kernel key
sig_key: 02:C8:53:11:09:6E:E4:B7:D7:FA:00:84:D1:87:50:1F:49:81:C6:C2
sig_hashalgo: sha512
signature: 4A:0C:93:DF:D1:A6:04:BE:62:E2:60:80:7F:1A:5B:D6:CF:AC:0B:F9:
  CE:DC:B2:D8:B5:6C:F7:F4:14:4D:BE:00:4E:CF:38:F0:4B:70:3A:77:
  B1:C9:35:A7:40:99:D4:24:76:16:C6:2B:91:D7:88:E3:B9:13:2F:73:
  3B:A1:E0:7B:58:4E:1D:1F:0B:9E:63:28:E7:87:2B:8F:BD:B1:75:98:
  4E:60:B8:DC:B8:1A:D2:46:85:53:31:CB:B4:34:69:0F:D0:2E:C8:2F:
  53:57:B6:67:7A:4D:F7:E9:15:40:D8:81:AF:58:A2:D6:2C:DD:CA:A5:
  6A:8A:10:A4:14:B1:07:ED:F2:F8:27:29:F0:8A:88:09:20:EB:39:91:
  BF:2C:EE:38:79:F2:41:21:96:32:84:70:56:9C:4C:20:48:E1:2C:AC:
  09:31:F4:AD:2B:03:E3:0B:29:18:A9:A9:40:D3:77:AD:09:34:8A:BA:
  5D:BB:7D:42:DC:C6:71:14:5B:55:37:AE:0F:8D:DF:2F:41:B1:84:B3:
  74:F4:51:C1:74:64:4D:96:C2:CB:FD:1B:8C:CC:BB:FF:C8:54:C0:6D:
  EE:F1:A5:92:49:65:18:DF:60:B2:D7:46:0A:CD:7C:46:90:95:E1:A6:
  55:50:C2:15:72:6A:7F:FD:0B:34:D2:CD:BD:4E:F6:75:EA:10:7A:77:
  74:BF:92:4E:14:EE:42:D4:63:BA:4F:04:05:6D:1B:5E:09:74:14:75:
  AC:32:64:8E:FB:B0:A7:3B:1C:2F:49:4C:9E:F2:D2:19:FC:F4:77:96:
  7F:AC:4B:B7:47:BD:37:A4:2D:06:2C:8B:0D:36:E6:D2:AC:D8:FF:67:
  84:C4:62:84:68:95:D6:1C:8D:1F:41:2C:2E:41:1C:D7:24:82:B1:72:
  2F:DE:08:81:68:B3:51:39:DE:BB:B4:82:A6:D9:48:5C:06:E3:38:E3:
  95:95:D8:F5:DF:E8:4E:C1:BA:D6:F6:A7:19:DC:A4:E4:3C:B4:14:64:
  D6:4D:84:3E:3B:D2:13:35:47:CD:3D:76:48:97:4D:AC:1A:52:28:B3:
  0F:A8:05:69:82:AB:51:EC:5D:3C:AB:EA:98:8E:90:1A:4E:70:76:AE:
  6E:A2:DD:77:24:E1:83:81:4B:C7:54:9F:17:21:C5:E4:DE:52:54:55:
  B0:3C:FC:2A:54:E6:B4:9D:E6:01:04:2E:53:EB:4A:0B:47:B5:16:B0:
  A8:25:A1:1F:E6:41:67:58:48:0D:E2:54:8B:08:35:41:F7:7A:CB:E5:
  20:E8:41:70:9C:74:4E:D3:63:99:B7:AE:FF:2C:F6:B1:3D:13:DD:DB:
  DE:26:59:ED:E0:DB:3B:77:C3:7C:44:49
parm: max_vfs:Maximum number of virtual functions to allocate per physical function (uint)
parm: debug:Debug level (0=none,...,16=all) (int)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: nicolas 1233 F.... pulseaudio
 /dev/snd/pcmC0D0p: nicolas 1233 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2022-01-08 (9 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Lsusb-t:
 /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/8p, 10000M
 /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/16p, 480M
     |__ Port 13: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 12M
     |__ Port 13: Dev 2, If 1, Class=Human Interface Device, Driver=usbhid, 12M
     |__ Port 13: Dev 2, If 2, Class=Human Interface Device, Driver=usbhid, 12M
MachineType: Shuttle Inc. SH570
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-46-generic root=UUID=a2970c17-9a05-4c1c-9a6d-1e824048d839 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.11.0-46.51~20.04.1-generic 5.11.22
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-46-generic N/A
 linux-backports-modules-5.11.0-46-generic N/A
 linux-firmware 1.187.24
RfKill:

Tags: focal
Uname: Linux 5.11.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/04/2021
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: 1.05
dmi.board.asset.tag: To Be Filled By O.E.M
dmi.board.name: SH570
dmi.board.vendor: Shuttle Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M
dmi.chassis.version: To Be Filled By O.E.M
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvr1.05:bd11/04/2021:br5.19:svnShuttleInc.:pnSH570:pvr1.0:skuToBeFilledByO.E.M:rvnShuttleInc.:rnSH570:rvr1.0:cvnToBeFilledByO.E.M:ct3:cvrToBeFilledByO.E.M:
dmi.product.family: To Be Filled By O.E.M
dmi.product.name: SH570
dmi.product.sku: To Be Filled By O.E.M
dmi.product.version: 1.0
dmi.sys.vendor: Shuttle Inc.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1958032/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1958032

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[Nicolas Maeding (nmaeding)]

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[cardonator (bcardon)]

I am getting this same bug on a 6.0.0 kernel with the igb driver. This is on a Dell XPS15 2022 on Kubuntu 22.04. If it matters, I have disabled the MAC address passthrough.

lspci:

0000:00:14.3 Network controller [0280]: Intel Corporation Alder Lake-P PCH CNVi WiFi [8086:51f0] (rev 01)
0000:05:00.0 Ethernet controller [0200]: Intel Corporation I210 Gigabit Network Connection [8086:1533] (rev 03)

ethtool -i:

driver: igb
version: 6.0.0-1007-oem
firmware-version: 3.20, 0x800005bb
expansion-rom-version:
bus-info: 0000:05:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

uname -a
Linux xps15 6.0.0-1007-oem #7-Ubuntu SMP PREEMPT_DYNAMIC Tue Oct 25 18:05:20 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

dmesg output
[ 995.667074] igb 0000:05:00.0 enp5s0: igb: enp5s0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: RX/TX
[ 999.942717] igb 0000:05:00.0: Detected Tx Unit Hang
                 Tx Queue <2>
                 TDH <0>
                 TDT <1>
                 next_to_use <1>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <10002a93c>
                 next_to_watch <00000000185f352a>
                 jiffies <10002ab60>
                 desc.status <48000>
[ 1001.926595] igb 0000:05:00.0: Detected Tx Unit Hang
                 Tx Queue <2>
                 TDH <0>
                 TDT <1>
                 next_to_use <1>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <10002a93c>
                 next_to_watch <00000000185f352a>
                 jiffies <10002ad50>
                 desc.status <48000>
[ 1003.942630] igb 0000:05:00.0: Detected Tx Unit Hang
                 Tx Queue <2>
                 TDH <0>
                 TDT <1>
                 next_to_use <1>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <10002a93c>
                 next_to_watch <00000000185f352a>
                 jiffies <10002af48>
                 desc.status <48000>
[ 1005.926775] igb 0000:05:00.0: Detected Tx Unit Hang
                 Tx Queue <2>
                 TDH <0>
                 TDT <1>
                 next_to_use <1>
                 next_to_clean <0>
               buffer_info[next_to_clean]
                 time_stamp <10002a93c>
                 next_to_watch <00000000185f352a>
                 jiffies <10002b138>
                 desc.status <48000>
[ 1005.958454] igb 0000:05:00.0 enp5s0: Reset adapter