[HP 245 G5] Ubuntu 20.04 after hibernate my laptop keyboard not working, after restart only my keyboard keys are working

Bug #1943391 reported by Shagul
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-hwe-5.11 (Ubuntu)
New
Undecided
Unassigned

Bug Description

Hey Ubuntu Team,

my keyboard keys stuck after hibernate, my laptop open i unable to type a password to login, after reboot only my keyboard keys are working.

Details:

NAME="Ubuntu"
VERSION="20.04.2 LTS (Focal Fossa)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 20.04.2 LTS"
VERSION_ID="20.04"
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
VERSION_CODENAME=focal
UBUNTU_CODENAME=focal
---
ProblemType: Bug
AlsaVersion: Advanced Linux Sound Architecture Driver Version k5.11.0-27-generic.
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: Generic [HD-Audio Generic], device 0: ALC3227 Analog [ALC3227 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: shagul 7706 F.... pulseaudio
 /dev/snd/controlC0: shagul 7706 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'HDMI'/'HDA ATI HDMI at 0xf0c60000 irq 43'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100500'
   Controls : 7
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'Generic'/'HD-Audio Generic at 0xf0c64000 irq 44'
   Mixer name : 'Realtek ALC3227'
   Components : 'HDA:10ec0282,103c8305,00100003'
   Controls : 24
   Simple ctrls : 12
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-07-04 (435 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: HP HP 245 G5 Notebook PC
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-27-generic root=UUID=20174ad6-baf6-468a-b100-5faca1785725 ro zswap.max_pool_percent=40 net.ifnames=0 biosdevname=0 quiet splash zswap.enabled=1 zswap.compressor=lz4 zswap.max_pool_percent=25 zswap.zpool=z3fold vt.handoff=7
ProcVersionSignature: Ubuntu 5.11.0-27.29~20.04.1-generic 5.11.22
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-27-generic N/A
 linux-backports-modules-5.11.0-27-generic N/A
 linux-firmware 1.187.15
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: focal
Uname: Linux 5.11.0-27-generic x86_64
UpgradeStatus: Upgraded to focal on 2021-06-04 (100 days ago)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 06/15/2017
dmi.bios.release: 15.26
dmi.bios.vendor: Insyde
dmi.bios.version: F.26
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8305
dmi.board.vendor: HP
dmi.board.version: KBC Version 73.16
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 73.22
dmi.modalias: dmi:bvnInsyde:bvrF.26:bd06/15/2017:br15.26:efr73.22:svnHP:pnHP245G5NotebookPC:pvrType1ProductConfigId:rvnHP:rn8305:rvrKBCVersion73.16:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN G=N L=SMB B=HP S=245
dmi.product.name: HP 245 G5 Notebook PC
dmi.product.sku: 1ZX23PC#ACJ
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

  apport-collect 1943391

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

tags: added: focal
affects: gnome-shell (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Shagul (shagul) wrote : AlsaDevices.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Shagul (shagul) wrote : AplayDevices.txt

apport information

Revision history for this message
Shagul (shagul) wrote : CRDA.txt

apport information

Revision history for this message
Shagul (shagul) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Shagul (shagul) wrote : Card1.Amixer.values.txt

apport information

Revision history for this message
Shagul (shagul) wrote : Card1.Codecs.codec.0.txt

apport information

Revision history for this message
Shagul (shagul) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Shagul (shagul) wrote : IwConfig.txt

apport information

Revision history for this message
Shagul (shagul) wrote : Lspci.txt

apport information

Revision history for this message
Shagul (shagul) wrote : Lspci-vt.txt

apport information

Revision history for this message
Shagul (shagul) wrote : Lsusb.txt

apport information

Revision history for this message
Shagul (shagul) wrote : Lsusb-t.txt

apport information

Revision history for this message
Shagul (shagul) wrote : Lsusb-v.txt

apport information

Revision history for this message
Shagul (shagul) wrote : PciMultimedia.txt

apport information

Revision history for this message
Shagul (shagul) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Shagul (shagul) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Shagul (shagul) wrote : ProcEnviron.txt

apport information

Revision history for this message
Shagul (shagul) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Shagul (shagul) wrote : ProcModules.txt

apport information

Revision history for this message
Shagul (shagul) wrote : PulseList.txt

apport information

Revision history for this message
Shagul (shagul) wrote : UdevDb.txt

apport information

Revision history for this message
Shagul (shagul) wrote : WifiSyslog.txt

apport information

Revision history for this message
Shagul (shagul) wrote : acpidump.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → New
summary: - Ubuntu 20.04 after hibernate my laptop keyboard not working, after
- restart only my keyboard keys are working
+ [HP 245 G5] Ubuntu 20.04 after hibernate my laptop keyboard not working,
+ after restart only my keyboard keys are working
affects: linux (Ubuntu) → linux-hwe-5.11 (Ubuntu)
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.