[i915] display 1920x1080 not showing in setting

Bug #1943328 reported by Removed by request
8
Affects Status Importance Assigned to Milestone
linux-hwe-5.11 (Ubuntu)
New
Undecided
Unassigned

Bug Description

display 1920x1080 not showing in setting. i cant change my display. everything looks bigger and ugly

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.11.0-34.36~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-34-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 11 19:27:58 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation 4th Generation Core Processor Family Integrated Graphics Controller [8086:041e] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Micro-Star International Co., Ltd. [MSI] 4th Generation Core Processor Family Integrated Graphics Controller [1462:7817]
InstallationDate: Installed on 2021-09-10 (0 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
MachineType: MSI MS-7817
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-34-generic root=UUID=bb5421d7-dc24-45ad-8107-199e6e049a18 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/10/2018
dmi.bios.release: 4.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.10
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H81M-P33 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.10:bd07/10/2018:br4.6:svnMSI:pnMS-7817:pvr1.0:skuTobefilledbyO.E.M.:rvnMSI:rnH81M-P33(MS-7817):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7817
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 1.0
dmi.sys.vendor: MSI
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.105-3~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Revision history for this message
Removed by request (removed8528518) wrote :
Revision history for this message
Steve Beattie (sbeattie) wrote : Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Private Security → Public
Revision history for this message
Daniel van Vugt (vanvugt) wrote : Re: display 1920x1080 not showing in setting

Thanks for the bug report. It appears the system can't get an EDID over the VGA port and so is defaulting to low resolution:

[ 6595.926] (II) modeset(0): EDID for output VGA-1
[ 6595.926] (II) modeset(0): Printing probed modes for output VGA-1
[ 6595.927] (II) modeset(0): Modeline "1024x768"x60.0 65.00 1024 1048 1184 1344 768 771 777 806 -hsync -vsync (48.4 kHz e)

I would recommend using a digital monitor connection (HDMI) instead. If you can't do that then try plugging in the VGA cable again, firmly. Also try a different VGA cable, but HDMI would be better.

affects: xorg (Ubuntu) → linux (Ubuntu)
summary: - display 1920x1080 not showing in setting
+ [i915] display 1920x1080 not showing in setting
affects: linux (Ubuntu) → linux-hwe-5.11 (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

In case this is a kernel regression, please also try booting an older kernel version like 5.8 or 5.4.

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