[Asus Zenbook UX3402ZA] Sound doesn't work at all

[Jack]

Sound/speakers don't work at all on Asus Zenbook 14 OLED and other similar models with Realtek ALC294.

No solution works. Audio is not muted, tried adding snd-hda arguments - no dice.

This has been reported numerous times, when will a fix finally be rolled out?!

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-41-generic 5.15.0-41.44
ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
Uname: Linux 5.15.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: martin 1730 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Jul 12 13:57:05 2022
InstallationDate: Installed on 2022-07-12 (0 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: ASUSTeK COMPUTER INC. Zenbook UX3402ZA_UX3402ZA
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-41-generic root=UUID=40c924aa-99ad-4770-a66d-33d3359f6053 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-41-generic N/A
 linux-backports-modules-5.15.0-41-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/15/2022
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX3402ZA.305
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX3402ZA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.5
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3402ZA.305:bd06/15/2022:br5.25:efr3.5:svnASUSTeKCOMPUTERINC.:pnZenbookUX3402ZA_UX3402ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3402ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook UX3402ZA_UX3402ZA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

[Daniel van Vugt (vanvugt)]

> This has been reported numerous times, when will a fix finally be rolled out?!

I can't find any other reports about UX3402ZA, but for ALC294 I can see a few and have grouped them here:

https://bugs.launchpad.net/ubuntu/+source/linux/+bugs?field.tag=alc294

[Arun (openarun)]

Same here, I tried almost everything possible searching through the web. No sound, might be issue with Cirrus amps driver issue? A quick work around or fix would be appreciated. :)

[Arun (openarun)]

On using linux-oem-5.17 kernel, no sound yet. But I got the following log in dmesg related to Cirrus driver, I assume.

[ 11.845962] cs35l41_hda: probe of spi0-CSC3551:00-cs35l41-hda.0 failed with error -22
[ 11.846034] cs35l41_hda: probe of spi0-CSC3551:00-cs35l41-hda.1 failed with error -22

[Khaled El Mously (kmously)]

Was audio working previously on this hardware and then stopped after a kernel (or other package) update? If so, we can try bisecting.

Note also that the 5.15.0-41.44 kernel has been out for a while now. The most recent kernel is 5.15.0-48.54 so maybe that is worth trying as well.

[Arun (openarun)]

It never worked with Ubuntu/Linux kernel. It works fine when booted to Microsoft Windows.
I even tried the latest upstream kernel 6.0.0-rc6-next-20220921, no luck with it either.

[Chris Chiu (mschiu77)]

@Arun, does the headset work OK on audio input/output?

[Arun (openarun)]

Yes, the headset works fine with the plug-in jack.

[Arun (openarun)]

Even the audio input of the machine works fine. Just the speaker doesn't have sound.

[Chris Chiu (mschiu77)]

Got it. Just google for the UX3402ZA, it supports multi-dimensional audio and may indicate the it needs some extra settings for the speakers. The fixup ALC289_FIXUP_ASUS_GA401 may be useful. Could you help try my test kernel debian and update the result for me?

https://people.canonical.com/~mschiu77/lp1981433/

[Arun (openarun)]

Tried the kernel from the link you sent, still no sound yet. :(

[Arun (openarun)]

Do let me know if there is anything you want me to look/check/test.

[Chris Chiu (mschiu77)]

According to the init_pin_configs of the attached alsainfo.txt, this machine has already been applied with the fixup ALC294_FIXUP_ASUS_HPE. But you might need more EAPD setting to enable the speaker.

Please try the following commands to see if speaker works.
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x40
sudo hda-verb /dev/snd/hwC0D0 0x20 SET_PROC_COEF 0x8800

Remember to install alsa-tools if command `hda-verb` not found.

[Arun (openarun)]

The above hda-verb command didn't get the speaker working.
No sound yet.
Here I have attached my dmesg output. Hope that gets us somewhere useful.
Thanks!

[Arun (openarun)]

Hello there, is there anything I can do to help fix this issue please?

[Chris Chiu (mschiu77)]

Hi @Arun, can you share the output file of the command `alsa-info`?
And please share the output of the following commands:

sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x40
sudo hda-verb /dev/snd/hwC0D0 0x20 GET_PROC_COEF 0

[Arun (openarun)]

Here are the output of the above hda-verb commands.

arun@arunpc:~$ sudo hda-verb /dev/snd/hwC0D0 0x20 SET_COEF_INDEX 0x40
[sudo] password for arun:
nid = 0x20, verb = 0x500, param = 0x40
value = 0x0
arun@arunpc:~$ sudo hda-verb /dev/snd/hwC0D0 0x20 GET_PROC_COEF 0
nid = 0x20, verb = 0xc00, param = 0x0
value = 0x420

This didn't solve either.

[Chris Chiu (mschiu77)]

Hi, please try my test kernel here https://people.canonical.com/~mschiu77/lp1981433/5.15/.

[Arun (openarun)]

Hi there,

The above kernel didn't help either.

I can still see the following output in dmesg.

[ 12.011038] cs35l41_hda: probe of spi0-CSC3551:00-cs35l41-hda.0 failed with error -22
[ 12.014729] cs35l41_hda: probe of spi0-CSC3551:00-cs35l41-hda.1 failed with error -22

Thanks!

[Chris Chiu (mschiu77)]

That's pretty weird. Can you post the full dmesg log here?

And the output of `pacmd list cards`, `pacmd list sinks`. Thanks

[Arun (openarun)]

I have send you the output of the above commands. Hope they are useful :)

[Swastik Harish (swastikharish)]

I am facing the same problem. Same machine running Ubuntu 21.10. Would it
help if i also uploaded the outputs of the commands?

On Wed, 26 Oct, 2022, 2:00 am Arun, <email address hidden> wrote:

> I have send you the output of the above commands. Hope they are useful
> :)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1981433
>
> Title:
> [Asus Zenbook UX3402ZA] Sound doesn't work at all
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Sound/speakers don't work at all on Asus Zenbook 14 OLED and other
> similar models with Realtek ALC294.
>
> No solution works. Audio is not muted, tried adding snd-hda arguments
> - no dice.
>
> This has been reported numerous times, when will a fix finally be
> rolled out?!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: linux-image-5.15.0-41-generic 5.15.0-41.44
> ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
> Uname: Linux 5.15.0-41-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: martin 1730 F.... pulseaudio
> CRDA: N/A
> CasperMD5CheckResult: pass
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Jul 12 13:57:05 2022
> InstallationDate: Installed on 2022-07-12 (0 days ago)
> InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64
> (20220419)
> MachineType: ASUSTeK COMPUTER INC. Zenbook UX3402ZA_UX3402ZA
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-41-generic
> root=UUID=40c924aa-99ad-4770-a66d-33d3359f6053 ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-5.15.0-41-generic N/A
> linux-backports-modules-5.15.0-41-generic N/A
> linux-firmware
> 20220329.git681281e4-0ubuntu3.2
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/15/2022
> dmi.bios.release: 5.25
> dmi.bios.vendor: American Megatrends International, LLC.
> dmi.bios.version: UX3402ZA.305
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX3402ZA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 31
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.ec.firmware.release: 3.5
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3402ZA.305:bd06/15/2022:br5.25:efr3.5:svnASUSTeKCOMPUTERINC.:pnZenbookUX3402ZA_UX3402ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3402ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:sku:
> dmi.product.family: Zenbook
> dmi.product.name: Zenbook UX3402ZA_UX3402ZA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1981433/+subscriptions
>
>

[Ashok Pahadi (pokhrelashok2)]

Same laptop same issue

[Arun (openarun)]

Hi there,
Any update on the fix please?
Thanks!

[Chris Chiu (mschiu77)]

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1995957 should be helpful. Will try to build a test kernel for it.

[Swastik Harish (swastikharish)]

Thank you. Please let us know how it goes. Is there any way i could help?
I'm not a coder but can find my way around trying fixes.

On Thu, 10 Nov, 2022, 12:05 am Chris Chiu, <email address hidden>
wrote:

> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1995957 should be
> helpful. Will try to build a test kernel for it.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1981433
>
> Title:
> [Asus Zenbook UX3402ZA] Sound doesn't work at all
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Sound/speakers don't work at all on Asus Zenbook 14 OLED and other
> similar models with Realtek ALC294.
>
> No solution works. Audio is not muted, tried adding snd-hda arguments
> - no dice.
>
> This has been reported numerous times, when will a fix finally be
> rolled out?!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: linux-image-5.15.0-41-generic 5.15.0-41.44
> ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
> Uname: Linux 5.15.0-41-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: martin 1730 F.... pulseaudio
> CRDA: N/A
> CasperMD5CheckResult: pass
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Jul 12 13:57:05 2022
> InstallationDate: Installed on 2022-07-12 (0 days ago)
> InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64
> (20220419)
> MachineType: ASUSTeK COMPUTER INC. Zenbook UX3402ZA_UX3402ZA
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-41-generic
> root=UUID=40c924aa-99ad-4770-a66d-33d3359f6053 ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-5.15.0-41-generic N/A
> linux-backports-modules-5.15.0-41-generic N/A
> linux-firmware
> 20220329.git681281e4-0ubuntu3.2
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/15/2022
> dmi.bios.release: 5.25
> dmi.bios.vendor: American Megatrends International, LLC.
> dmi.bios.version: UX3402ZA.305
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX3402ZA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 31
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.ec.firmware.release: 3.5
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3402ZA.305:bd06/15/2022:br5.25:efr3.5:svnASUSTeKCOMPUTERINC.:pnZenbookUX3402ZA_UX3402ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3402ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:sku:
> dmi.product.family: Zenbook
> dmi.product.name: Zenbook UX3402ZA_UX3402ZA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1981433/+subscriptions
>
>

[Arutyun (arutyun-akopov)]

Do you have any news on this bug? I want to buy this laptop, but I'm afraid that the sound will not be fixed.

[Swastik Harish (swastikharish)]

Not yet. Sending energy to Chris :-)

Attaching my pacmd command outputs here.

On 18/11/22 13:13, Arutyun wrote:
> Do you have any news on this bug? I want to buy this laptop, but I'm
> afraid that the sound will not be fixed.
>

[Arun (openarun)]

Hi Chris,
Any update on the new test kernel please?
Thanks!

[vikas gamit (vikasgamit36)]

Sorry. I accidentally clicked on fix released button 😔.

i also try to found solution last 2 months. but not got any solution.

Please changed the bug status.. i can't change access from my side now.

[Arun (openarun)]

Thanks @mitya57 for reverting :)

[Gazdag Sándor (gsanya)]

Hi all! I experienced the same problem on my UX582HS (ZenBook Pro Duo OLED 11th gen). Is there an update or could anyone solve the problem?
Thanks!

[Bartosz (pobudi)]

any updates? Tried everything and still not working

[Andrzej Doros (andrzejdoros)]

Are there any plans to fix this issue?

[Arun (openarun)]

Same here, not working yet..

[Guillermo Buzzoni (gbuzzoni)]

I also have the UX3402ZA with the same problem, sound will work with 3.5 mm and bluetooth earphones but not through speakers.

[dog soup (galaxy55)]

I've been following the thread with the same issue for a while, but I'm dual booting Ubuntu 22.04 LTS and its factory Windows 11. Many others have a similar issue as well with this dual boot configuration.

I'm still somewhat learning Linux in general but if it helps at all, I've attached an informal list of various unsuccessful fixes I've found online, and I'm nearly out of things to try.

[dog soup (galaxy55)]

A few random notes - seems like the issue is definitely related to the ALC294 for many different laptops, and apparently there are issues getting Dolby Atmos to work in Ubuntu as well (not sure if related). According to this reddit article, a fix might be within kernel 6.1, which apparently is only available in Manjaro as of now: https://www.reddit.com/r/Ubuntu/comments/zrfmgc/bug_no_sound_on_asus_ux3402za/

[Swastik Harish (swastikharish)]

I can confirm that sound still does NOT work in Manjaro 22 with kernel
6.1.1...

Still waiting for a fix.

On 26/12/22 13:41, dog soup wrote:
> A few random notes - seems like the issue is definitely related to the
> ALC294 for many different laptops, and apparently there are issues
> getting Dolby Atmos to work in Ubuntu as well (not sure if related).
> According to this reddit article, a fix might be within kernel 6.1,
> which apparently is only available in Manjaro as of now:
> https://www.reddit.com/r/Ubuntu/comments/zrfmgc/bug_no_sound_on_asus_ux3402za/
>

[Swastik Harish (swastikharish)]

Apologies, to be more precise: sound works in exactly the same way as
kernel 5.15, 5.19 and 6.0, that is, headphones and mic work fine,
speakers do not.

In case it helps, I am attaching some info from Windows, where these
Dolby Atmos speakers work.

On 26/12/22 19:30, Swastik Harish wrote:
> I can confirm that sound still does NOT work in Manjaro 22 with kernel
> 6.1.1...
>
> Still waiting for a fix.
>
> On 26/12/22 13:41, dog soup wrote:
>> A few random notes - seems like the issue is definitely related to the
>> ALC294 for many different laptops, and apparently there are issues
>> getting Dolby Atmos to work in Ubuntu as well (not sure if related).
>> According to this reddit article, a fix might be within kernel 6.1,
>> which apparently is only available in Manjaro as of now:
>> https://www.reddit.com/r/Ubuntu/comments/zrfmgc/bug_no_sound_on_asus_ux3402za/
>>
>>

[dog soup (galaxy55)]

Has anyone tried this fix yet? It's for the UM3402YA (instead of our UX3402ZA) but I haven't seen anyone confirm that it *doesn't* work for the ZA yet (would try it myself but I'm not sure if I'd do it correctly): https://superuser.com/questions/1719920/no-sound-from-internal-speakers-on-laptop-but-headphone-jack-and-hdmi-works/1754954#1754954

I've also seen a couple references around the web to this patched kernel version for various ALC294 users (again, would try, but inexperienced): https://wiki.archlinux.org/title/ASUS_Zenbook_UM3402YA

[just-help (jh2022-deactivatedaccount)]

Hi
According to :
https://bugzilla.kernel.org/show_bug.cgi?id=215993#c27

https://github.com/thesofproject/linux/issues/3814

please someone could talk with ASUS to make Bios update ASAP it could be resolve the problem

I see now new update (310) anyone installed it ?
https://www.asus.com/laptops/for-home/zenbook/zenbook-14-oled-ux3402/helpdesk_bios/?model2Name=zenbook-14-oled-ux3402

[Arun (openarun)]

The latest BIOS update (310) didn't help either.

[Arun (openarun)]

Hi @mschiu77 any update with it please?
Any patches you suggest?

[Arun (openarun)]

Any updates on the issue please? anyone?

[Azzy (azzy-launchpad)]

Wanted to chime in and say that I'm running Pop!_OS (based on Ubuntu) 22.04LTS with kernel 6.0.12-76060006-generic, still getting no sound from the built in speakers. Like everyone else, Gnome settings sees a speaker and correctly puts sound through sof-hda-dsp, but there is no sound. Wired and bluetooth headphones work just fine, as well as the microphone. I can give more information if needed.

Scouring the internet, this seems to be an issue affecting all distros, I look forward to a fix (and would like to help however I can!)

[Arun (openarun)]

More vote may get this fixed from ASUS :)
Hope :D
https://www.reddit.com/r/ASUS/comments/10iv09h/zenbook_ux3402_update_bios_to_get_sound_on_linux/

[Daniel van Vugt (vanvugt)]

The previous comment leads us to:
https://github.com/CirrusLogic/linux-firmware/issues/8

[Swastik Harish (swastikharish)]

Is there any update/movement on this?

Really need these speakers to work...

On 08/02/23 09:38, Daniel van Vugt wrote:
> The previous comment leads us to:
> https://github.com/CirrusLogic/linux-firmware/issues/8
>
> ** Tags added: kinetic
>
> ** Also affects: linux-firmware (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Bug watch added: github.com/CirrusLogic/linux-firmware/issues #8
> https://github.com/CirrusLogic/linux-firmware/issues/8
>
> ** Also affects: linux-firmware via
> https://github.com/CirrusLogic/linux-firmware/issues/8
> Importance: Unknown
> Status: Unknown
>
> ** Also affects: firmware-sof (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** No longer affects: firmware-sof (Ubuntu)
>
> ** Changed in: linux-firmware (Ubuntu)
> Status: New => Confirmed
>

[h4wkmoon (h4wkmooncz)]

yes, i saw, was added quirk to kernel in ALSA development 2023-02 for UM3402
and are some tweaks to make function it now

last posts: https://ubuntuforums.org/showthread.php?t=2476921&page=3

  [v1] ALSA: hda/realtek: Add quirk for ASUS UM3402 using CS35L41
(https://patchwork.kernel.org/project/alsa-devel/list/?series=719159) - -
- --- 2023-02-06 Stefan Binding
(https://patchwork.kernel.org/project/alsa-devel/list/?submitter=198213)
  New

[v6,4/4] ASoC: dt-bindings: cirrus,cs35l41: Document CS35l41 shared boost
(https://patchwork.kernel.org<email address hidden>/)
  Add CS35L41 shared boost feature
(https://patchwork.kernel.org/project/alsa-devel/list/?series=724008)

[v2,3/3] ALSA: hda: cs35l41: Enable Amp High Pass Filter
(https://patchwork.kernel<email address hidden>/)
  Fixes and Improvements for CS35L41 HDA
(https://patchwork.kernel.org/project/alsa-devel/list/?series=721315) - -
- --- 2023-02-13 Stefan Binding
(https://patchwork.kernel.org/project/alsa-devel/list/?submitter=198213)

---------- Původní e-mail ----------
Od: Swastik Harish <email address hidden>
Komu: <email address hidden>
Datum: 22. 2. 2023 13:37:43
Předmět: Re: [Bug 1981433] Re: [Asus Zenbook UX3402ZA] Sound doesn't work at
all
"Is there any update/movement on this?

Really need these speakers to work...

On 08/02/23 09:38, Daniel van Vugt wrote:
> The previous comment leads us to:
> https://github.com/CirrusLogic/linux-firmware/issues/8
>
> ** Tags added: kinetic
>
> ** Also affects: linux-firmware (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Bug watch added: github.com/CirrusLogic/linux-firmware/issues #8
> https://github.com/CirrusLogic/linux-firmware/issues/8
>
> ** Also affects: linux-firmware via
> https://github.com/CirrusLogic/linux-firmware/issues/8
> Importance: Unknown
> Status: Unknown
>
> ** Also affects: firmware-sof (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** No longer affects: firmware-sof (Ubuntu)
>
> ** Changed in: linux-firmware (Ubuntu)
> Status: New => Confirmed
>

--
You received this bug notification because you are subscribed to a
duplicate bug report (1994948).
https://bugs.launchpad.net/bugs/1981433

Title:
[Asus Zenbook UX3402ZA] Sound doesn't work at all

Status in Linux Firmware:
Unknown
Status in linux package in Ubuntu:
Confirmed
Status in linux-firmware package in Ubuntu:
Confirmed

Bug description:
Sound/speakers don't work at all on Asus Zenbook 14 OLED and other
similar models with Realtek ALC294.

No solution works. Audio is not muted, tried adding snd-hda arguments
- no dice.

This has been reported numerous times, when will a fix finally be
rolled out?!

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-41-generic 5.15.0-41.44
ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
Uname: Linux 5.15.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: martin 1730 F.... pulseaudio
C...

[Noxis (forcetrankill)]

ProblemType: Bug
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: noxis 3825 F.... wireplumber
 /dev/snd/controlC1: noxis 3825 F.... wireplumber
 /dev/snd/seq: noxis 3822 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: KDE
Dependencies: firmware-sof-signed 2.2.4-1
DistroRelease: Ubuntu 23.04
InstallationDate: Installed on 2022-06-08 (362 days ago)
InstallationMedia: Kubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: ASUSTeK COMPUTER INC. Zenbook UX3402ZA_UX3402ZA
Package: linux-firmware 20230323.gitbcdcfbcf-0ubuntu1.1
PackageArchitecture: all
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.2.0-20-generic root=UUID=3d74f512-6282-4792-ba93-dae09f7691b0 ro rootflags=subvol=@ quiet splash tpm_tis.itpm=1 tpm_tis.interrupts=0 vt.handoff=7
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-6.2.0-20-generic N/A
 linux-backports-modules-6.2.0-20-generic N/A
 linux-firmware 20230323.gitbcdcfbcf-0ubuntu1.1
Tags: lunar
Uname: Linux 6.2.0-20-generic x86_64
UpgradeStatus: Upgraded to lunar on 2023-04-20 (46 days ago)
UserGroups: adm cdrom dialout dip docker libvirt lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/14/2022
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX3402ZA.310
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX3402ZA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.10
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3402ZA.310:bd12/14/2022:br5.25:efr3.10:svnASUSTeKCOMPUTERINC.:pnZenbookUX3402ZA_UX3402ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3402ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook UX3402ZA_UX3402ZA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

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[Shubham Patil (shubham-dev)]

Hello everyone, I am from India and facing same issue of sound with asus zenbook Ux3402ZA. Has this problem been solved now? It's june 2023. If anyone know about the solution then please update it.

[dog soup (galaxy55)]

This doesn't seem to have been mentioned yet, but so far it's got sound working for me (the SSDT patch answer): https://askubuntu.com/questions/1467417/no-sound-from-speakers-on-asus-zenbook-ux3402za-q409za

Direct link to patch: https://github.com/thor2002ro/asus_zenbook_ux3402za/tree/main/Sound

ASUS Zenbook UX3402ZA_Q409ZA 1.0
Ubuntu 22.04.2 LTS x86_64 (dual boot w/ Windows 11)

[Swastik Harish (swastikharish)]

Thanks dog soup. I am not so familiar with patching and building - have
other people here tried this? What was their experience?

On 20/06/23 05:54, dog soup wrote:
> This doesn't seem to have been mentioned yet, but so far it's got sound
> working for me (the SSDT patch answer):
> https://askubuntu.com/questions/1467417/no-sound-from-speakers-on-asus-
> zenbook-ux3402za-q409za
>
> Direct link to patch:
> https://github.com/thor2002ro/asus_zenbook_ux3402za/tree/main/Sound
>
> ASUS Zenbook UX3402ZA_Q409ZA 1.0
> Ubuntu 22.04.2 LTS x86_64 (dual boot w/ Windows 11)
>

[Juerg Haefliger (juergh)]

Some progress reported here: https://asus-linux.org/wiki/cirrus-amps/

[Charles Keepax (ckeepax)]

Support should be added to the kernel as of:

b257187bcff4 ("ALSA: hda: cs35l41: Support additional ASUS Zenbook 2022 Models")

And firmware as of:

771968c68191 ("linux-firmware: Add firmware for Cirrus CS35L41 on ASUS Laptops")

[Swastik Harish (swastikharish)]

Thanks a lot! It will be great if you could explain what to do with this
information, as I am not expert enough to understand it by itself. I did
try to understand using web search, but not sure about it at all, so
thanks again.

On 08/05/24 16:08, Charles Keepax wrote:
> Support should be added to the kernel as of:
>
> b257187bcff4 ("ALSA: hda: cs35l41: Support additional ASUS Zenbook 2022
> Models")
>
> And firmware as of:
>
> 771968c68191 ("linux-firmware: Add firmware for Cirrus CS35L41 on ASUS
> Laptops")
>

[h4wkmoon (h4wkmooncz)]

with ubuntu 24.04 and kernel 6.8 sound on cs35l41 fixed on um3402 AMD Ryzen

[Swastik Harish (swastikharish)]

I can confirm the above. For 3402ZA.

It's a huge relief, not to mention a pleasure to hear sounds from the
laptop speakers, after having it for about 2 years. Thanks to those
involved in this patch.

On Sun, May 12, 2024, 5:45 PM h4wkmoon <email address hidden> wrote:

> with ubuntu 24.04 and kernel 6.8 sound on cs35l41 fixed on um3402 AMD
> Ryzen
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1981433
>
> Title:
> [Asus Zenbook UX3402ZA] Sound doesn't work at all
>
> Status in Linux Firmware:
> Unknown
> Status in linux package in Ubuntu:
> Confirmed
> Status in linux-firmware package in Ubuntu:
> Confirmed
>
> Bug description:
> Sound/speakers don't work at all on Asus Zenbook 14 OLED and other
> similar models with Realtek ALC294.
>
> No solution works. Audio is not muted, tried adding snd-hda arguments
> - no dice.
>
> This has been reported numerous times, when will a fix finally be
> rolled out?!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: linux-image-5.15.0-41-generic 5.15.0-41.44
> ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
> Uname: Linux 5.15.0-41-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: martin 1730 F.... pulseaudio
> CRDA: N/A
> CasperMD5CheckResult: pass
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Jul 12 13:57:05 2022
> InstallationDate: Installed on 2022-07-12 (0 days ago)
> InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64
> (20220419)
> MachineType: ASUSTeK COMPUTER INC. Zenbook UX3402ZA_UX3402ZA
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-41-generic
> root=UUID=40c924aa-99ad-4770-a66d-33d3359f6053 ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-5.15.0-41-generic N/A
> linux-backports-modules-5.15.0-41-generic N/A
> linux-firmware
> 20220329.git681281e4-0ubuntu3.2
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/15/2022
> dmi.bios.release: 5.25
> dmi.bios.vendor: American Megatrends International, LLC.
> dmi.bios.version: UX3402ZA.305
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX3402ZA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 31
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.ec.firmware.release: 3.5
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3402ZA.305:bd06/15/2022:br5.25:efr3.5:svnASUSTeKCOMPUTERINC.:pnZenbookUX3402ZA_UX3402ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3402ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:sku:
> dmi.product.family: Zenbook
> dmi.product.name: Zenbook UX3402ZA_UX3402ZA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/linux-firmware/+bug/1981433/+subscriptions
>
>