Wireless card crashes daily on my XPS 13 9380

[Ben Bromley]

Hello all,

Daily, or multiple times per day, the wireless card on my XPS 13 9380 crashes, forcing me to shutdown my computer and then boot it back up. I am on Ubuntu 20.04, and here is the results from dmesg -T right after such a crash happens:

[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: firmware crashed! (guid 170ee3ba-1809-4276-9b34-9d4e37da0937)
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: qca6174 hw3.2 target 0x05030000 chip_id 0x00340aff sub 1a56:143a
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: firmware ver WLAN.RM.4.4.1-00140-QCARMSWPZ-1 api 6 features wowlan,ignore-otp,mfp crc32 29eb8ca1
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: board_file api 2 bmi_id N/A crc32 4ac0889b
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: htt-ver 3.60 wmi-op 4 htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to get memcpy hi address for firmware address 4: -16
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to read firmware dump area: -16
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: Copy Engine register dump:
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [00]: 0x00034400 11 11 3 3
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [01]: 0x00034800 23 23 164 165
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [02]: 0x00034c00 31 30 93 94
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [03]: 0x00035000 20 20 22 20
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [04]: 0x00035400 4711 4707 114 50
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [05]: 0x00035800 0 0 64 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [06]: 0x00035c00 7 7 12 12
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [07]: 0x00036000 1 0 1 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to read hi_board_data address: -28
[Sat Dec 19 15:08:59 2020] ieee80211 phy0: Hardware restart was requested
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: unsupported HTC service id: 1536
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: device successfully recovered

lsb_release -rd
Description: Ubuntu 20.04.1 LTS
Release: 20.04

apt-cache policy linux-firmware
linux-firmware:
  Installed: 1.187.6
  Candidate: 1.187.6

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-firmware 1.187.6
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Uname: Linux 5.4.0-58-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bsbrom 3384 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Dec 19 15:21:02 2020
Dependencies:

InstallationDate: Installed on 2020-09-05 (105 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Dell Inc. XPS 13 9380
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/usr/bin/fish
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_wxgq6h@/vmlinuz-5.4.0-58-generic root=ZFS=rpool/ROOT/ubuntu_wxgq6h ro quiet splash vt.handoff=1
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-58-generic N/A
 linux-backports-modules-5.4.0-58-generic N/A
 linux-firmware 1.187.6
SourcePackage: linux-firmware
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/06/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.0
dmi.board.name: 0KTW76
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.11.0:bd07/06/2020:svnDellInc.:pnXPS139380:pvr:rvnDellInc.:rn0KTW76:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9380
dmi.product.sku: 08AF
dmi.sys.vendor: Dell Inc.

[Juerg Haefliger (juergh)]

Appologies for the long delay. Is this still an issue for you?

[Craig Harding (craigwharding)]

I am on 21.04 (Linux XPS-13-9360 5.11.0-41-generic #45-Ubuntu SMP Fri Nov 5 11:37:01 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux) and this is an issue for me. I have to re-connect to my AP to get connected again.

My wireless card is: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)

See attached lspci and journalctl output.

[Craig Harding (craigwharding)]

I updated the firmware for this card from the 00157 to the 00288 version of firmware:
https://github.com/kvalo/ath10k-firmware/tree/master/QCA6174/hw3.0/4.4.1

and it seems to have fixed it but still I get:

ath10k_pci 0000:3a:00.0: failed to install key for vdev 0 peer MY_AP_MAC_ADDRESS: -110

in my journal and on dmesg. but things seem to not disconnect for me.

[Juerg Haefliger (juergh)]

@benuski, Can you confirm that this is still an issue with an up-to-date Focal 20.04 system?

@craigwharding, 21.04 is EOL. Is this still an issue with Impish 21.10?

[Launchpad Janitor (janitor)]

[Expired for linux-firmware (Ubuntu) because there has been no activity for 60 days.]