update firmware for sound sof driver to fix the hang issue on several Dell machines

Bug #1847250 reported by Hui Wang
12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Fix Released
Undecided
Unassigned
OEM Priority Project
Fix Released
Critical
Yuan-Chen Cheng
linux-firmware (Ubuntu)
Fix Released
Critical
Hui Wang
Bionic
Fix Released
Undecided
Unassigned
Disco
Fix Released
Undecided
Unassigned
Eoan
Fix Released
Critical
Hui Wang

Bug Description

We expect this firmware update could be released with 19.10

[Impact]
We have a couple of Dell machines, after installing the system, it
will hang randomly, and this issue was reported by factory, they met
this issue a couple of times. Then we tried to reproduce this issue,
finally reproduced it.

[Fix]
Intel debugged this issue as well, and they provided 4 kernel patches
and a new firmware, we tested them, they really can fix the issue.
And the patches were sent the SRU already, now it is time to update
firmware.

[Test Case]
Install the system repeatedly and there is no hang issue anymore.

[Regression Risk]
Low, Intel told us there is no ABI change for the firmware, so
it is safe to run this firmware both with the old driver (not applied
those 4 patches) and the new driver (applied those 4 patches).

Hui Wang (hui.wang)
Changed in linux-firmware (Ubuntu):
importance: Undecided → Critical
tags: added: originate-from-1845415 somerville
tags: added: originate-from-1841562
Hui Wang (hui.wang)
description: updated
Seth Forshee (sforshee)
Changed in linux-firmware (Ubuntu Eoan):
status: New → Fix Committed
Changed in linux-firmware (Ubuntu Disco):
status: New → Fix Committed
Changed in linux-firmware (Ubuntu Bionic):
status: New → Fix Committed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package linux-firmware - 1.183

---------------
linux-firmware (1.183) eoan; urgency=medium

  * update firmware for sound sof driver to fix the hang issue on several
    Dell machines (LP: #1847250)
    - SAUCE: update firmware for sound sof driver to fix hang issues

 -- Seth Forshee <email address hidden> Tue, 08 Oct 2019 13:54:11 -0500

Changed in linux-firmware (Ubuntu Eoan):
status: Fix Committed → Fix Released
Revision history for this message
Andy Whitcroft (apw) wrote : Proposed package upload rejected

An upload of linux-firmware to disco-proposed has been rejected from the upload queue for the following reason: "Seems we have a pending package in -proposed and we need to take that into account.".

Revision history for this message
Andy Whitcroft (apw) wrote :

An upload of linux-firmware to bionic-proposed has been rejected from the upload queue for the following reason: "Seems we have a pending package in -proposed and we need to take that into account.".

Revision history for this message
Andy Whitcroft (apw) wrote : Please test proposed package

Hello Hui, or anyone else affected,

Accepted linux-firmware into disco-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/linux-firmware/1.178.5 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested and change the tag from verification-needed-disco to verification-done-disco. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-disco. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Revision history for this message
Andy Whitcroft (apw) wrote :

Hello Hui, or anyone else affected,

Accepted linux-firmware into bionic-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/linux-firmware/1.173.11 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested and change the tag from verification-needed-bionic to verification-done-bionic. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-bionic. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Hui Wang (hui.wang)
tags: added: verification-done-bionic verification-done-disco
Revision history for this message
Rex Tsai (chihchun) wrote :

Hi,

This version of firmware[1] is not signed by Intel. The Comet Lake (CML) processor will validate the PV bits of the firmware, and it will refuse to load the sof-cnl.ri firmware

sof-audio-pci 0000:00:1f.3: error: load fw failed ret: -110

This SRU breaks the DMIC on CML platform. Please kindly replace the firmware binary for the CML platforms.

[1] 4dbdd3366e840562b2a1da3927b1075e intel/sof/sof-cnl.ri

Seth Forshee (sforshee)
tags: added: verification-failed-bionic verification-failed-disco
removed: verification-done-bionic verification-done-disco
Seth Forshee (sforshee)
tags: added: block-proposed
Revision history for this message
Yuan-Chen Cheng (ycheng-twn) wrote :

I think we need to drop this from proposed and move forward! it blocks some other firmware update like LP: #1850738 which we have schedule to catch.

tags: added: oem-priority
Changed in oem-priority:
status: New → Confirmed
importance: Undecided → Critical
assignee: nobody → Yuan-Chen Cheng (ycheng-twn)
Revision history for this message
You-Sheng Yang (vicamo) wrote :

This has been reverted in bug 1850739 in Ubuntu-1.173.12.

Revision history for this message
Timo Aaltonen (tjaalton) wrote :

Hello Hui, or anyone else affected,

Accepted linux-firmware into disco-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/linux-firmware/1.178.6 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested and change the tag from verification-needed-disco to verification-done-disco. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-disco. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Revision history for this message
Timo Aaltonen (tjaalton) wrote :

Hello Hui, or anyone else affected,

Accepted linux-firmware into bionic-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/linux-firmware/1.173.12 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested and change the tag from verification-needed-bionic to verification-done-bionic. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-bionic. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Revision history for this message
Seth Forshee (sforshee) wrote :

Hui: Can you confirm that the proper firmware is present, then mark both this and bug 1850739 as verified? Thanks!

tags: removed: block-proposed
tags: removed: verification-failed-bionic verification-failed-disco
Revision history for this message
Hui Wang (hui.wang) wrote :

Verified they are updated and then reverted in the 1.173.12 and 1.178.6.

tags: added: verification-done-bionic verification-done-disco
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package linux-firmware - 1.173.12

---------------
linux-firmware (1.173.12) bionic; urgency=medium

  * Firmware for Radeon RX5700 (navi10) missing / boot failure
    (LP: #1848848)
    - amdgpu: add initial navi10 firmware

  * update-initramfs complains of missing amdgpu firmware files
    (LP: #1850654)
    - amdgpu: add new raven rlc firmware

  * Add RTL8822cu bluetooth support (LP: #1849598)
    - rtl_bt: Add firmware and configuration files for the Bluetooth part of RTL8822CU
    - rtl_bt: Update firmware for BT part of RTL8822C
    - rtl_bt: Update RTL8822C BT FW to V0x098A_94A4
    - rtl_bt: Update configuration file for BT part of RTL8822CU

  * System will auto resume from sleep on receiving LE ADV after paired
    with BT LE devices(LP: #1849779)
    - linux-firmware: Update firmware file for Intel Bluetooth 9260

  * Intel Bluetooth AX201 HarrisonPeak (HrP) firmware causes system hang
    in deep suspend (LP: #1850738)
    - linux-firmware: Update firmware file for Intel Bluetooth AX201

  * Revert the firmware update for sound/sof (LP: #1850739)
    - Revert "UBUNTU: SAUCE: update firmware for sound sof driver to fix hang issues"

  * Add support for Realtek 8723DE wireless adapter (LP: #1780590)
    - rtw88: RTL8723D: add firmware file v48

linux-firmware (1.173.11) bionic; urgency=medium

  * Intel Bluetooth AX201, aka HarrisonPeak (HrP), not supported
    (LP: #1842893)
    - linux-firmware: Add firmware file for Intel Bluetooth AX201
    - linux-firmware: Update firmware file for Intel Bluetooth AX201

  * update firmware for sound sof driver to fix the hang issue on several
    Dell machines (LP: #1847250)
    - SAUCE: update firmware for sound sof driver to fix hang issues

linux-firmware (1.173.10) bionic; urgency=medium

  * Intel Wireless-AC 9462/9560 not supported on ICL (LP: #1835879)
    - linux-firmware: Update firmware file for Intel Bluetooth AX201

  * Bluetooth fails with "Bluetooth: hci0: request failed to create LE
    connection: status 0x0c" message with Kernel 4.20 and up [9df0:0034]
    (LP: #1836467)
    - linux-firmware: Update firmware file for Intel Bluetooth 9560

  * [Intel CyclonePeak] Pairing new BT mouse fails sometimes Edit
    (LP: #1836983)
    - linux-firmware: Update firmware file for Intel Bluetooth 22161

 -- Seth Forshee <email address hidden> Tue, 05 Nov 2019 16:14:05 -0600

Changed in linux-firmware (Ubuntu Bionic):
status: Fix Committed → Fix Released
Revision history for this message
Adam Conrad (adconrad) wrote : Update Released

The verification of the Stable Release Update for linux-firmware has completed successfully and the package is now being released to -updates. Subsequently, the Ubuntu Stable Release Updates Team is being unsubscribed and will not receive messages about this bug report. In the event that you encounter a regression using the package from -updates please report a new bug using ubuntu-bug and tag the bug report regression-update so we can easily find any regressions.

Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package linux-firmware - 1.178.6

---------------
linux-firmware (1.178.6) disco; urgency=medium

  * Add RTL8822cu bluetooth support (LP: #1849598)
    - rtl_bt: Update RTL8822C BT FW to V0x098A_94A4
    - rtl_bt: Update configuration file for BT part of RTL8822CU

  * System will auto resume from sleep on receiving LE ADV after paired
    with BT LE devices(LP: #1849779)
    - linux-firmware: Update firmware file for Intel Bluetooth 9260

  * Intel Bluetooth AX201 HarrisonPeak (HrP) firmware causes system hang
    in deep suspend (LP: #1850738)
    - linux-firmware: Update firmware file for Intel Bluetooth AX201

  * Revert the firmware update for sound/sof (LP: #1850739)
    - Revert "UBUNTU: SAUCE: update firmware for sound sof driver to fix hang issues"

  * Add support for Realtek 8723DE wireless adapter (LP: #1780590)
    - rtw88: RTL8723D: add firmware file v48

linux-firmware (1.178.5) disco; urgency=medium

  * Intel Bluetooth AX201, aka HarrisonPeak (HrP), not supported
    (LP: #1842893)
    - linux-firmware: Add firmware file for Intel Bluetooth AX201
    - linux-firmware: Update firmware file for Intel Bluetooth AX201

  * update firmware for sound sof driver to fix the hang issue on several
    Dell machines (LP: #1847250)
    - SAUCE: update firmware for sound sof driver to fix hang issues

linux-firmware (1.178.4) disco; urgency=medium

  * Intel Wireless-AC 9462/9560 not supported on ICL (LP: #1835879)
    - linux-firmware: Update firmware file for Intel Bluetooth AX201

  * Bluetooth fails with "Bluetooth: hci0: request failed to create LE
    connection: status 0x0c" message with Kernel 4.20 and up [9df0:0034]
    (LP: #1836467)
    - linux-firmware: Update firmware file for Intel Bluetooth 9560
    - linux-firmware: Update firmware file for Intel Bluetooth 9560

  * [Intel CyclonePeak] Pairing new BT mouse fails sometimes Edit
    (LP: #1836983)
    - linux-firmware: Update firmware file for Intel Bluetooth 22161

 -- Seth Forshee <email address hidden> Tue, 05 Nov 2019 15:56:27 -0600

Changed in linux-firmware (Ubuntu Disco):
status: Fix Committed → Fix Released
Changed in oem-priority:
status: Confirmed → Fix Released
Changed in hwe-next:
status: New → Fix Released
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