Bluetooth not working for Ubuntu 14.04

Bug #1536433 reported by Ashish on 2016-01-21
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-firmware (Ubuntu)
Undecided
Unassigned

Bug Description

My laptop is HP 14r 004TU 64 Bits. I have installed Ubuntu 14.04. The problem is that Bluetooth is not getting activated. It neither gets on nor shows its visibility. All options are shown grey in color. I want to connect my laptop to Bose Soundlink mini, but it is not also paired with any other device. It always say "No Bluetooth adapters found". Please help me regarding this. Thanks in advance.

Below are some details of the output.
Command - lspci

00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 09)
00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 09)
00:14.0 USB controller: Intel Corporation Lynx Point-LP USB xHCI HC (rev 04)
00:16.0 Communication controller: Intel Corporation Lynx Point-LP HECI #0 (rev 04)
00:1b.0 Audio device: Intel Corporation Lynx Point-LP HD Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 1 (rev e4)
00:1c.1 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 2 (rev e4)
00:1c.2 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 3 (rev e4)
00:1c.5 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 6 (rev e4)
00:1d.0 USB controller: Intel Corporation Lynx Point-LP USB EHCI #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation Lynx Point-LP LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation Lynx Point-LP SATA Controller 1 [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation Lynx Point-LP SMBus Controller (rev 04)
08:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 07)
09:00.0 Network controller: Ralink corp. RT3290 Wireless 802.11n 1T/1R PCIe
09:00.1 Bluetooth: Ralink corp. RT3290 Bluetooth

Command - lsusb

Bus 001 Device 003: ID 064e:c342 Suyin Corp.
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 002: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.4 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-wily

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