package linux-firmware 1.79.11 failed to install/upgrade: trying to overwrite `/lib/firmware/rtlwifi/rtl8723befw.bin', which is the diverted version of `/lib/firmware/rtlwifi/rtl8723befw.bin.diverted' (package: oem-wireless-skyray-rtl8723be-1265442-dkms)

Bug #1467456 reported by Ben Mull on 2015-06-22
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux-firmware (Ubuntu)

Bug Description

This is a borked Update Manager upgrade from Ubuntu 12.04 LTS to 14.04.2 LTS on an HP 455 G2 that came with factory-installed Ubuntu 12.04, we did not expect it to be seamless, but it reports a wide variety of problems that may revolve around linux-firmware install failure.

It failed to reboot after the upgrade announced its completion, locking up after ~27 seconds and reporting: kernel panic - not syncing, fatal exception in interrupt.

The upgrade had been messy and complained about both memtest86+ and linux-firmware package problems, but offered no remedies that were visible.

It was hard to capture detailed information on this due to the (fixed) tiny terminal window on the upgrade box.
We have a lot of screenshots but they don't help much.

Rebooting in recovery mode and doing fsck and then dpkg options reported a clean file system and the need to upgrade memtest86+ and linux-firmware.

These dpkg upgrades would fail with a slew of information that was resistant to capture.

By experimentation, it was found possible to boot using the older kernel from 12.04 in the GRUB menu.

This reported itself as Ubuntu 14.04 whilst booting and it was possible to log in successfully, but
 1) No touchpad response and ....
 2) doing a successful apt-get update followed by apt-get dist-upgrade resulted in a long list of complaints relating to an inability to successfully upgrade the packages:
  memtest86+ and linux-firmware
  ...which both downloaded satisfactorily but generated a slew of installation reportage to the effect that all was not well.
Re-running the dist-upgrade just restarts the download/install/fail cycle.
Also getting complaints in little popups (whose contents cannot be copied and pasted) about kerneloops, apport-gtk, and you-name it.

Unfortunately, this is the third time this brand new factory-installed system has fallen over in a couple of pretty busy days.

Normally we would not be upgrading like this, but the regular update process using Update Manager in 12.04 also failed - once fully updated the system would spit out complaints that HWE was not up to date, hinting at possible dark consequences.

When the option to fix this was chosen in the Update Manager it too managed to bork the system in a remarkably similar way to the present situation. No touchpad, and all kinds of nasties being reported intermittently.

Couldn't believe that a factory-installed Ubuntu would fail this way, so we did the Factory Restore and tried again. Same thing, pretty much, hence the upgrade to 14.04.2.

Can't update, can't upgrade.
Help, please!

PS Apologies for the paucity of detail - Unity is a hard system to operate without touchpad on a laptop, and right now I lack a mouse to try. Will try to dig one out of the attic, see if that works.

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-firmware 1.79.11
Uname: Linux 3.11.0-18-generic x86_64
NonfreeKernelModules: fglrx
 memtest86+: Install
 linux-firmware: Install
 memtest86+: Configure
 linux-firmware: Configure
Architecture: amd64
Date: Mon Jun 22 10:13:37 2015

ErrorMessage: trying to overwrite `/lib/firmware/rtlwifi/rtl8723befw.bin', which is the diverted version of `/lib/firmware/rtlwifi/rtl8723befw.bin.diverted' (package: oem-wireless-skyray-rtl8723be-1265442-dkms)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20140918-03:14
LiveMediaBuild: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20140918-03:14
PackageArchitecture: all
SourcePackage: linux-firmware
Title: package linux-firmware 1.79.11 failed to install/upgrade: trying to overwrite `/lib/firmware/rtlwifi/rtl8723befw.bin', which is the diverted version of `/lib/firmware/rtlwifi/rtl8723befw.bin.diverted' (package: oem-wireless-skyray-rtl8723be-1265442-dkms)

Ben Mull (flymow) wrote :
Seth Forshee (sforshee) wrote :

@Ben: The error in the subject is the result of a package that was preinstalled on your machine to support hardware that probably wasn't yet supported in 12.04. Looks like you should be able to remove it for 14.04, run 'sudo apt-get remove oem-wireless-skyray-rtl8723be-1265442-dkms' then 'sudo apt-get -f install'. I can't promise it will fix all of the problems you're having but it should at least fix that one.

Changed in linux-firmware (Ubuntu):
importance: Undecided → Medium
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-firmware (Ubuntu):
status: New → Confirmed
David Potter (akxw-hzxb-j0p9) wrote :

I'm getting exactly the same issue and hence connot provide any additional information.

I do have a general comment though. I purchased the laptop from Ebuyer with 12.04 LTS preinstalled. A big part of the reason for the purchase was because I am not a linux developer so I have limited skills in resolving linux problems. I believed that as the laptop was provided in "partnership" with Canonical the laptop hardware would be well supported and there would be no upgrade issues and hence easy to support. If we want to encourage the general public to use Linux, especially Ubuntu, ensuring pre-installed machines endorsed by Canonical is essential.

I'm looking forward to an early resolution of this one.

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