15.10: No keyboard input on startup

Bug #1495332 reported by TJ
28
This bug affects 5 people
Affects Status Importance Assigned to Milestone
lightdm-gtk-greeter (Ubuntu)
Invalid
High
Unassigned

Bug Description

Installed via using lubuntu-desktop. kubuntu-desktop also installed.

When the greeter first starts there is no keyboard input. It won't even accept Ctrl+Alt+F1 to switch to VT tty1.

If the mouse pointer is moved around the focus indicator follows it; hover over the Password box and its focus indication is shown and the pointer changes to a caret but no keyboard input is accepted.

User has to use the mouse to click on a button, drop-down combo, or applet icon in the task-bar to gain keyboard input.

There are no indications in the lightdm logs of a greeter input issue.

Revision history for this message
TJ (tj) wrote :
Revision history for this message
TJ (tj) wrote :
description: updated
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Federico Leoni (effelle-gmail) wrote :

I had a similar behavior when I changed my HDD and installed a fast SSD for Xubuntu 16.04. I can use buttons, and dropdowns with no issues. It happens with unity and webkit greeters.
Seems you need to wait at least 10-15 seconds before all the services are effectively up and running. Nothing suspicious on logs.

Revision history for this message
Federico Leoni (effelle-gmail) wrote :

Ok, after a few test I'm not sure if is completely related to the boot speed, but I'm quite sure is part of the problem, because booting with a fresh install on an old sata2 hdd I don't have any problem with the keyboard.
Let me explain: I'm using an HP Pavilliion dv2700 notebook, and all works fine except for a random faulty shutdown.
Trying to analyze the problem I check with 'hwinfo' and I found:

unknown:
                           FPU
                           DMA controller
                           keyboard controller
                           Intel 82801H (ICH8 Family) SMBus Controller

Then I've plugged in my external USB keyboard and I was able to login without issues all the time I've check.
With the internal keyboard I need to wait 10-15 seconds before be able to input my password.
What log/info do you need to track down this issue?

Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for reporting this bug to Ubuntu.

Ubuntu 15.10 (wily) reached end-of-life on July 28, 2016.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in.

Changed in lightdm-gtk-greeter (Ubuntu):
status: Triaged → Incomplete
Sean Davis (bluesabre)
Changed in lightdm-gtk-greeter (Ubuntu):
status: Incomplete → Invalid
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