[Upstream] Unable to print to password protected (cups) printer

[Jean-Louis Dupond]

Hi!

I'm on Precise using LibreOffice 3.5.0.

Situation:
Windows 7 PC with a printer shared on it (Password protected).
Ubuntu Precise system that uses this printer in cups, and set to 'ask password when needed'.

Now I can print perfectly from gedit for example. After sending the print job, I get a popup to enter the login & pass for the printer.
But with LibreOffice it never asks the credentials, so the printing fails (ACCESS DENIED in cups).

Think this should be fixed asap :) Cause not being able to print in an Office application ... :)
---
ApportVersion: 1.93-0ubuntu2
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Alpha amd64 (20110705.1)
Package: libreoffice-core 1:3.5.0-1ubuntu4
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=nl:en_AU:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=nl_BE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-17.27-generic 3.2.6
Tags: precise
Uname: Linux 3.2.0-17-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-02-19 (11 days ago)
UserGroups: adm admin cdrom dialout libvirtd lpadmin plugdev sambashare
---
ApportVersion: 1.93-0ubuntu2
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Alpha amd64 (20110705.1)
Package: libreoffice-writer 1:3.5.0-1ubuntu4
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=nl:en_AU:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=nl_BE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-17.27-generic 3.2.6
Tags: precise
Uname: Linux 3.2.0-17-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-02-19 (11 days ago)
UserGroups: adm admin cdrom dialout libvirtd lpadmin plugdev sambashare

[penalvch (penalvch)]

Jean-Louis Dupond, thank you for taking the time to report this and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 943881
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Jean-Louis Dupond (dupondje)]

apport information

[Jean-Louis Dupond (dupondje)]

apport information

[Björn Michaelsen (bjoern-michaelsen)]

possibly related: bug 911235

[Support-1 (support-1)]

There is no authentication function when printing using CUPS on the network (such as localhost: 631) while in OOo (version 1.2) is a pop-up window requesting user name and password.

[Support-1 (support-1)]

There is no authentication function when printing using CUPS on the network (such as localhost: 631) while in OOo (version 1.2) is a pop-up window requesting user name and password.

[Martin Pitt (pitti)]

cups usually does not require authentication when talking to a local printer, it uses the socket cookie. This is not related to ConsoleKit at all; if cups is misbehaving, please report a bug against cups.

Thanks,

Martin

[Martin Pitt (pitti)]

cups usually does not require authentication when talking to a local printer, it uses the socket cookie. This is not related to ConsoleKit at all; if cups is misbehaving, please report a bug against cups.

Thanks,

Martin

[Support-1 (support-1)]

Excuse me but the LibreOffice has this error nevertheless.
When both the network printer and CUPS configured and worked on other computer and if somebody wish print some documents from any applications authentication is needed. Before printing applications should open the necessary window so that users have possibility to enter one's name and password. OpenOffice knew to make it. Unfortunately, we guess this source code was erased from LibreOffice when this project was forked from OepOffice.org.

[Support-1 (support-1)]

Excuse me but the LibreOffice has this error nevertheless.
When both the network printer and CUPS configured and worked on other computer and if somebody wish print some documents from any applications authentication is needed. Before printing applications should open the necessary window so that users have possibility to enter one's name and password. OpenOffice knew to make it. Unfortunately, we guess this source code was erased from LibreOffice when this project was forked from OepOffice.org.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Thijs Kinkhorst (kink)]

I'm unsure if this report was filed against the right component, feel free to reassign. The issue is real, though.

The problem arises when printing to a network printer, e.g. over IPP, that requires a username/password combination. We have such printers in our enterprise environment. They are configured in my local CUPS printers.conf with the "AuthInfoRequired username,password" option.

This works fine with Gnome programs and Firefox, but LibreOffice doesn't request any credentials from the user and printing fails.

[Thijs Kinkhorst (kink)]

I'm unsure if this report was filed against the right component, feel free to reassign. The issue is real, though.

The problem arises when printing to a network printer, e.g. over IPP, that requires a username/password combination. We have such printers in our enterprise environment. They are configured in my local CUPS printers.conf with the "AuthInfoRequired username,password" option.

This works fine with Gnome programs and Firefox, but LibreOffice doesn't request any credentials from the user and printing fails.

[Thijs Kinkhorst (kink)]

I can confirm the issue: when configuring a printer in cups with the "AuthInfoRequired username,password" option, the application should prompt the user for their credentials. Gnome applications and Firefox do this correctly, LO doesn't. I've tracked an upstream bug about it, and added it to this bug.

[Dennis Schridde (devurandom)]

Is this a duplicate of bug #48414?

[Dennis Schridde (devurandom)]

Is this a duplicate of bug #48414?

[Dennis Schridde (devurandom)]

See also: https://bugs.freedesktop.org/show_bug.cgi?id=48414

[Sam Morris (yrro)]

(In reply to comment #4)
> Is this a duplicate of bug #48414?

I think so. My understanding of the original report is:

 * There is no way to authenticate when printing using CUPS on the network [to a printer with AuthInfoRequired username,password in its printers.conf entry]

 * Whereas, in OpenOffice.org 1.2, there is a pop-up window requesting authentication [when attempting to print to such a printer]

[Sam Morris (yrro)]

(In reply to comment #4)
> Is this a duplicate of bug #48414?

I think so. My understanding of the original report is:

 * There is no way to authenticate when printing using CUPS on the network [to a printer with AuthInfoRequired username,password in its printers.conf entry]

 * Whereas, in OpenOffice.org 1.2, there is a pop-up window requesting authentication [when attempting to print to such a printer]

[Thijs Kinkhorst (kink)]

*** Bug 48414 has been marked as a duplicate of this bug. ***

[Thijs Kinkhorst (kink)]

*** Bug 48414 has been marked as a duplicate of this bug. ***

[Thijs Kinkhorst (kink)]

Yes, it's the same issue. For example Evince, Firefox and OpenOffice will have an authentication popup, LibreOffice lacks this functionality which makes the printing fail.

[Thijs Kinkhorst (kink)]

Yes, it's the same issue. For example Evince, Firefox and OpenOffice will have an authentication popup, LibreOffice lacks this functionality which makes the printing fail.

[Caolanm (caolanm)]

We do set a password handler via cupsSetPasswordCB which I imagine is what should then get called under these circumstances, but it doesn't work for me either while it does in evince.

Odd

[Caolanm (caolanm)]

We do set a password handler via cupsSetPasswordCB which I imagine is what should then get called under these circumstances, but it doesn't work for me either while it does in evince.

Odd

[Caolanm (caolanm)]

Apparently we need to search for auth-info-required in the cups attributes and set auto-info on the job. afaik we never did this and either OOo 1.2 doesn't/didnt work, or worked for some unrelated reason

[Caolanm (caolanm)]

Apparently we need to search for auth-info-required in the cups attributes and set auto-info on the job. afaik we never did this and either OOo 1.2 doesn't/didnt work, or worked for some unrelated reason

[Caolanm (caolanm)]

Created attachment 104625
something along these line, if I can figure out the right way to transmit the username+password to cups

[Caolanm (caolanm)]

Created attachment 104625
something along these line, if I can figure out the right way to transmit the username+password to cups

[Torbjorn (moa)]

I feel this problem is much bigger than "just" LibreOffice.

I have a freshly installed Ubuntu 14.04.1 with KDE desktop, and I cannot print to a printer that requires authentication from anything that I have tried, except Firefox. All other applications that I've tried fail to print, including "lpr" and "lp" on the command line.

So I believe this bug should be brought to the attention of KDE developers and probably cups also. At least.

[Adolfo Jayme Barrientos (fitojb)]

http://cgit.freedesktop.org/libreoffice/core/commit/?id=4289c346de432cc94f05aab78a9464350334b11f

[Adolfo Jayme Barrientos (fitojb)]

http://cgit.freedesktop.org/libreoffice/core/commit/?id=4289c346de432cc94f05aab78a9464350334b11f

[Vstuart-foote (vstuart-foote)]

Adolfo, Caolán, *

Setting back to NEW. I could be wrong butI don't believe the commit listed (from bug 84757) is actually against this CUPS authentication issue--although it was annotated such in gerrit review, removed the whiteboard notation.

Stuart

[Vstuart-foote (vstuart-foote)]

Adolfo, Caolán, *

Setting back to NEW. I could be wrong butI don't believe the commit listed (from bug 84757) is actually against this CUPS authentication issue--although it was annotated such in gerrit review, removed the whiteboard notation.

Stuart

[Matth7w (matth7w)]

I've found a workaround - you can set LibreOffice to use the system's native print dialog.

Steps:

- Navigate to Tools -> Options -> LibreOffice -> Advanced.
- Check "Enable experimental features"
- Change to LibreOffice -> General tab
- Under heading "Print dialogs", Uncheck "Use LibreOffice Dialogs"

I hope this provides some relief to users who have been waiting a long time for a fix

[Dparsons-b (dparsons-b)]

The workaround of using native print dialogs fails on Gnome 3.22 (Debian unstable), where it crashes OOo 5.2.2 with warnings (see Debian bug#839701):
  GLib-GObject-CRITICAL **: g_object_new_valist: invalid unclassed object pointer for value type 'GtkPrinter'
  Gtk-CRITICAL **: gtk_printer_get_backend: assertion 'GTK_IS_PRINTER (printer)' failed

A more reliable workaround might instead be to print to PDF.

[Dparsons-b (dparsons-b)]

I've reported the native (gtk3/gnome) print dialog crash in bug#102999.

[Qa-admin-q (qa-admin-q)]

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[Beluga (beluga)]

*** Bug 114590 has been marked as a duplicate of this bug. ***

[Libreoffice-commits (libreoffice-commits)]

Caolán McNamara committed a patch related to this issue.
It has been pushed to "master":

https://git.libreoffice.org/core/+/223eac2d666263b127a7e774fd74352581a9209f%5E%21

rhbz#1691287 tdf#53029 ui prompt for printer authentication

It will be available in 6.3.0.

The patch should be included in the daily builds available at
https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More
information about daily builds can be found at:
https://wiki.documentfoundation.org/Testing_Daily_Builds

Affected users are encouraged to test the fix and report feedback.

[Caolanm (caolanm)]

I'm not entirely sure that all duplicates and sub issues are the same thing, so if there are remaining issues after this commit open a new bug for them rather than reopening this one

[Libreoffice-commits (libreoffice-commits)]

Caolán McNamara committed a patch related to this issue.
It has been pushed to "libreoffice-6-2":

https://git.libreoffice.org/core/+/a9c00875cfe90920940586d350f8be6898f3e536%5E%21

rhbz#1691287 tdf#53029 ui prompt for printer authentication

It will be available in 6.2.4.

The patch should be included in the daily builds available at
https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More
information about daily builds can be found at:
https://wiki.documentfoundation.org/Testing_Daily_Builds

Affected users are encouraged to test the fix and report feedback.

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[John-williams-s (john-williams-s)]

This bug is still present in LO 6.3.0.4.

On Fedora 30, Evolution, Evince etc. print fine to a network printer that needs authorisation. LO prompts for a password but the login fails. This may be due to the need in my organisation to specify the domain as well as the username. The standard Gnome password prompter allows this, but the LO prompt does not.

I tried using the convention domain\username but that failed too. I also tried looking in Tools->Options->LO->General (and Print) after enabling Experimental features, but there is no option to not use LO print dialogs.

Thanks so much for this wonderful software! This is the only problem I've ever had with it, after years and years of use.

[Caolanm (caolanm)]

what is the output of...

sudo grep AuthInfoRequired /etc/cups/printers.conf

my one says...
AuthInfoRequired domain,username,password
and I got a dialog with three entries, one for each.

[Miro-janosik+docfoundation (miro-janosik+docfoundation)]

Tested in 6.2.4.2, fixed.

[Libreoffice-commits (libreoffice-commits)]

Caolán McNamara committed a patch related to this issue.
It has been pushed to "master":

https://git.libreoffice.org/core/+/931b63db1ce15b309eb6f879f1da992986bf974d%5E%21

Related: tdf#53029 escape backslash in username for 'domain\username'

It will be available in 6.4.0.

The patch should be included in the daily builds available at
https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More
information about daily builds can be found at:
https://wiki.documentfoundation.org/Testing_Daily_Builds

Affected users are encouraged to test the fix and report feedback.

[Marcus Tomlinson (marcustomlinson)]

Synchronising bug status with upstream.