Periodic Crashes in Libreoffice

[Mitchell]

Binary package hint: libreoffice

This has been happening periodically in 11.04 Natty since install (more or less when it was released). I am finding periodically that Libreoffice crashes on me. There doesn't seem to be any particular reason why it crashes, though I always seem to be attempting to do something (in this case it was selecting Tools>BibliographyDatabase in writer. This has happened twice now) Crashes happen with multiple documents opened, or just one, both with Calc and Writer. I don't regularly use other parts of OpenOffice, so I'm not sure if they also would crash.

I'm essay writing at the moment, so am likely to see these crashes a lot over the next few days. Am happy to troubleshoot any ideas, as well as helping implement any workaround. So far I can't think of any. Selecting the Tools>BibliographyDatabase item from the menu seems to crash the program every time.

I am working an an eeepc 901 netbook with 1Gb of Ram. Attached is the log report from /var/crash. Cheers.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: libreoffice-writer 1:3.3.2-1ubuntu5
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic i686
Architecture: i386
Date: Sun May 22 12:04:40 2011
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

[Mitchell (curious-mitchell)]

No, this is not a direct duplicate of bug 742318. That bug is only related to crashes with Tools>Bibliography Database. The bug I am filing is much broader than that.... crashes happen at any particular time, without attempting to open that menu item. I can take out that item from my bug report, and still have the same crashes, which are not fixed. Could you please unmark this as a duplicate? I agree that some of this behaviour shows up with that bug, but there is more. Thanks.

[Mitchell (curious-mitchell)]

Right, libreoffice has just crashed again, and NOTHING to do with a menu item. I was simply typing, and 'poof', there is goes again. Below is the result of running dmesg

$dmesg | tail
[ 19.488529] EXT4-fs (sda2): re-mounted. Opts: commit=0
[ 58.753384] wlan0: authenticate with 00:1b:2f:3d:8d:f4 (try 1)
[ 58.754782] wlan0: authenticated
[ 58.755336] wlan0: associate with 00:1b:2f:3d:8d:f4 (try 1)
[ 58.758016] wlan0: RX AssocResp from 00:1b:2f:3d:8d:f4 (capab=0x471 status=0 aid=2)
[ 58.758027] wlan0: associated
[ 58.759863] ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[ 69.072038] wlan0: no IPv6 routers present
[31429.607575] exe (8593): /proc/8593/oom_adj is deprecated, please use /proc/8593/oom_score_adj instead.
[35727.559183] soffice.bin[5005]: segfault at 100000 ip 00100000 sp bfeae80c error 4 in libstdc++.so.6.0.14[110000+df000]

Attached is the file /var/crash/_usr_lib_libreoffice_program_soffice.bin.1000.crash
While the same name as I posted before, my thoughts are it's probably different, as it's a different crash.

Please unmark this as a duplicate bug, as there seems to be a different issue. I would appreciate some thoughts as a workaround. At the time of the crash I had 3 writer documents opened, however it doesn't seem to matter if it's one or more, still the same random crashes.

[Robert Harrison (rjharrison)]

I agree that this is *not* a duplicate. I too am experiencing occasional failures that are
segvs rather than thrown exceptions and are not correlated with any activity.

My most recent failure occurred after a couple of minutes of no keyboard/mouse activity
(I was listening to a talk). There was no crash info in /var/crash and the only relevant data
from dmesg is

[ 9830.760783] soffice.bin[1668]: segfault at 29 ip 00007f775e558ada sp 00007fffc386f098 error 4 in libvclplug_genlx.so[7f775e4c9000+e1000]

This is ubuntu 11.04 and the output from uname is

Linux rjhx201 2.6.38-9-generic #43pre201105270902-Ubuntu SMP Fri May 27 11:17:56 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

[Robert Harrison (rjharrison)]

bug 766153 may be related

[stevr1it (stevr1it)]

Hello I have the same problem, with ubuntu 11.04 64 bit. ati video card sapphire 1gb ram. any solution?

[Matthias Meier (matthias-j-meier)]

Same problem still exists on ubuntu 11.10 64 bit using an Intel on-board graphics
where it crashes non-reproducable after opening a document after several PgUp/PgDown without hitting any menu button with following syslog message:

Oct 17 20:41:05 mmtux kernel: [ 4537.672777] soffice.bin[5086] general protection ip:7f38f18da49b sp:7fffb1e80e00 error:0 in libvclplug_genlx.so[7f38f184e000+d5000]
Oct 17 20:41:28 mmtux kernel: [ 4560.732924] soffice.bin[5119]: segfault at 10 ip 00007fd9be0f049b sp 00007fff2694f760 error 4 in libvclplug_genlx.so[7fd9be064000+d5000]

Also installing of "libreoffice-base" as mentioned in bug #527938 doesn't help.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Guillaume Pomerleau (gupom7)]

I have the same crashing problem, almost everytime calc (the software I use the most).
Ubuntu 10.04
Dell mini12 (inspiron 1210)