Help doesn't open the installed help files

Bug #1997175 reported by Robin Sheat
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Confirmed
Undecided
Unassigned
libreoffice (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Open, for example, libreoffice calc. In the menu, open Help -> LibreOffice Help

Firefox opens and says "Firefox can’t find the file at /usr/share/libreoffice/help/index.html?Target=scalc/.uno:HelpIndex&Language=en-US&System=UNIX&Version=7.4."

$ ls /usr/share/libreoffice/help/index.html
/usr/share/libreoffice/help/index.html

I'm guessing this is due to firefox being in a snap and not having normal file system access.

ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: libreoffice-core 1:7.4.2~rc3-0ubuntu1
ProcVersionSignature: Ubuntu 5.19.0-23.24-generic 5.19.7
Uname: Linux 5.19.0-23-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Nov 20 20:15:08 2022
InstallationDate: Installed on 2022-03-23 (242 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20220313)
SourcePackage: libreoffice
UpgradeStatus: Upgraded to kinetic on 2022-10-22 (29 days ago)

Revision history for this message
Robin Sheat (eythian) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Changed in libreoffice (Ubuntu):
status: New → Confirmed
Revision history for this message
Paul White (paulw2u) wrote (last edit ):

I am also seeing this issue in a jammy Xorg session with
LibreOffice 7.3 and Firefox 107.0.1 (snap)

tags: added: jammy
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