libreoffice help isn't opening - "Firefox can’t find the file at /usr/share/libreoffice/help/index.html?Target=swriter/.uno:HelpIndex&Language=en-US&System=UNIX&Version=7.3."

[Chris Guiver]

Lubuntu jammy live test on
- samsung 700t1c-p10aat (i5-3317u, 4gb, 3rd gen.core.intel.graphics.4000)

ISOs builds have been failing, so this is an older ISO with upgrades applied. Purpose was exploration of an libreoffice update to fix confinement issue (https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210)

Libreoffice package

lubuntu@lubuntu:~$ apt-cache policy libreoffice
libreoffice:
  Installed: 1:7.3.2-0ubuntu1
  Candidate: 1:7.3.2-0ubuntu1
  Version table:
 *** 1:7.3.2-0ubuntu1 500
        500 http://archive.ubuntu.com/ubuntu jammy/universe amd64 Packages
        100 /var/lib/dpkg/status

** to re-create

To re-create, open libreoffice & hit F1 or use menu to open Help->Libreoffice.Help

** Expected outcome

Firefox opens & help page is shown in windows

** Actual outcome

Firefox opens, but error instead

---
File not found

Firefox can’t find the file at /usr/share/libreoffice/help/index.html?Target=swriter/.uno:HelpIndex&Language=en-US&System=UNIX&Version=7.3.

    Check the file name for capitalization or other typing errors.
    Check to see if the file was moved, renamed or deleted.
---

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: libreoffice 1:7.3.2-0ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-23.23-generic 5.15.27
Uname: Linux 5.15.0-23-generic x86_64
ApportVersion: 2.20.11-0ubuntu80
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.468
CurrentDesktop: LXQt
Date: Wed Apr 6 01:46:35 2022
LiveMediaBuild: Lubuntu 22.04 LTS "Jammy Jellyfish" - Daily amd64 (20220403)
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

[Chris Guiver (guiverc)]

A check on logs...

it's possible not all package upgrades had taken effect, there is a message saying a restart is required because of dbus-deamon upgrade (can't do that on a live system) & lack of disk space on system.. so may require verification when an ISO build completes.

The error on this system however matches the following I got earlier today when tested on my installed/primary box

---
File not found

Firefox can’t find the file at /usr/share/libreoffice/help/index.html?Target=swriter/.uno:HelpIndex&Language=en-US&System=UNIX&Version=7.3.

    Check the file name for capitalization or other typing errors.
    Check to see if the file was moved, renamed or deleted.
---

that system is NOT live & has all upgrades applied.. It was clean booted this morning

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1967971

[Rico Tzschichholz (ricotz)]

This still requires a snapd 2.55.3 release. See https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/comments/14

[Chris Guiver (guiverc)]

I'll mark this incomplete then (assumption I jumped the gun)

Thanks @Rick Tzschichholz/ricotz