Ubuntu
libreoffice package

[snap] LibreOffice lacks support for OpenCL

Bug #1819082 reported by 林博仁(Buo-ren, Lin)
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
libreoffice (Ubuntu)
Confirmed
High
Unassigned

Bug Description

Reproduce steps
---------------
1. Enable OpenCL in settings
2. Click "Apply"
3. Choose "restart now" in the restart prompt

Symptoms
--------
LibreOffice crash prompt appears and terminates with exit status 79. After restarting it the OpenCL option remains untoggled.

Version
-------
```
$ snap info libreoffice
name: libreoffice
snap-id: CpUkI0qPIIBVRsjy49adNq4D6Ra72y4v
tracking: candidate
refresh-date: today at 02:41 CST
channels:
  stable: 6.2.0.3 2019-02-13 (104) 507MB -
  candidate: 6.2.1.2 2019-03-02 (106) 507MB -
  beta: 6.2.0.3 2019-01-31 (103) 505MB -
  edge: ↑
installed: 6.2.1.2 (106) 507MB -
```

Tags: snap
Adolfo Jayme Barrientos (fitojb)
Changed in libreoffice (Ubuntu):
importance: Undecided → High
Revision history for this message
Olivier Tilloy (osomon) wrote : Re: [snap] LibreOffice crashes after enabling OpenCL in the settings

I can reliably observe the problem.
Interestingly, if instead of "Apply" I click "OK" and select "Restart Now", I don't get the crash recovery dialog. Still, OpenCL is not enabled, so I'm guessing something is missing in the snap that makes OpenCL not functional. But I think the crash is only tangentially related: it's probably the code path triggered by "Apply" as opposed to "OK" that results in the crash.

summary: - LibreOffice snap crashes after enabling OpenCL in the settings
+ [snap] LibreOffice crashes after enabling OpenCL in the settings
Changed in libreoffice (Ubuntu):
status: New → Confirmed
Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

Apologies for the radio silence on this issue thus far. Over the next 2 weeks we'll be rolling out new versions of LibreOffice across the board. Once that's done, we will come back to this. Thank you for your patience.

Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This crash has been resolved in the latest 6.3.0 LibreOffice snap, however, OpenCL itself is still not yet supported.

Marcus Tomlinson (marcustomlinson)
summary: - [snap] LibreOffice crashes after enabling OpenCL in the settings
+ [snap] LibreOffice lacks support for OpenCL
Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This actually turned out to be an issue in the Debian package as well, which will be fixed in the 6.3.0 release later this week.

I'll keep this bug open though to track the lack of OpenCL support in the snap.

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