Impress embeded video files show flickering white stripes

Bug #1811530 reported by klinge on 2019-01-12
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
LibreOffice
Unknown
Unknown
libreoffice (Ubuntu)
Undecided
Unassigned

Bug Description

Description:
I have slide shows with embeded video files from previous versions of LibreOffice / Impress and they all worked well. If I play the video files with Ubuntu 18.04 and LibreOffice 6.0.7.3 they show flickering white stripes. the stripes are about 1 centimeter wide and move up and down in the picture of the video.

Steps to Reproduce:
1. Embed a video file in a slide show.
2. Play the slide show / the video.

Actual Results:
The video plays but shows a disrupted picture with whiteish flickering stripes.

Expected Results:
The video should play as it is in a video player whithout a disrupted picture.

It seems to be connected wit hardware acceleration, that is greyed out. The newest appimage of LibreOffice is working as expected
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-12 (278 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180409)
Package: libreoffice 1:6.0.7-0ubuntu0.18.04.2
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.15.0-43.46-generic 4.15.18
Tags: bionic
Uname: Linux 4.15.0-43-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-11 (280 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180409)
Package: libreoffice 1:6.0.7-0ubuntu0.18.04.2
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.15.0-43.46-generic 4.15.18
Tags: third-party-packages bionic
Uname: Linux 4.15.0-43-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare scanner sudo
_MarkForUpload: True

Olivier Tilloy (osomon) wrote :

Thanks for the report!

Can you try the upstream deb packages (https://www.libreoffice.org/download/download/) and tell us whether they suffer from the same problem.

If you don't mind trying the snap package too (sudo snap install libreoffice && snap run libreoffice), I'd be interested in knowing whether it's affected.

Also, please run "apport-collect 1811530" to attach system information to this bug. Thanks!

Changed in libreoffice (Ubuntu):
status: New → Incomplete
klinge (rosgnilk) wrote :

Is the upstream package the same as in the ppa? If yes, the bug is still present after updating LO per ppa. If necessary I can test the newest package from the LO Site as well.

The same applies to the snap package, the bug is present.

klinge (rosgnilk) wrote :

Running: apport-collect 1811530, produces the following output:
Package libreoffice not installed and no hook available, ignoring
GtkDialog mapped without a transient parent. This is discouraged.

Is it collecting from the snap package? Something obviously went wrong but I don't know what.

Olivier Tilloy (osomon) wrote :

The upstream package is not the same as in the PPA, if you don't mind testing it that would be useful.

Thanks for the feedback about the snap.

You'll need to install the libreoffice meta-package for apport-collect to work it seems:

    sudo apt install libreoffice

apport information

tags: added: apport-collected bionic
description: updated

apport information

apport information

klinge (rosgnilk) wrote :

ok than I give the upstream package a go, but at the earliest tomorrow. The apport informations seem to have worked now.

Olivier Tilloy (osomon) wrote :

Thanks! Looking forward to your feedback on the upstream packages.

klinge (rosgnilk) wrote :

There is no change with the newest upstream packages. The behavior stays the same. As addition I give some apport informations from a second pc that shows the same behavior.

tags: added: third-party-packages
description: updated

apport information

apport information

apport information

klinge (rosgnilk) wrote :

after experimenting with different slideshows: it does change somehow, there are some videos that work fine now, others show green patches instead and some still show the same error than with the old packages.

Olivier Tilloy (osomon) wrote :

Thanks for the additional feedback. It looks like this might be an upstream bug, rather than something specific to Ubuntu. Would you mind filing a bug at https://bugs.documentfoundation.org/enter_bug.cgi?product=LibreOffice&format=guided, and sharing the link to it here? Thanks!

klinge (rosgnilk) wrote :

well the bug exists already: https://bugs.documentfoundation.org/show_bug.cgi?id=118631 they sent me here, because the bug doesn't appear in the appimages.

Olivier Tilloy (osomon) wrote :

Ah, thanks.

Changed in libreoffice (Ubuntu):
status: Incomplete → New
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