LibreOffice Writer Won't Run on Pentium-4 32-bit Computer

Bug #1804134 reported by Aere Greenway
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
libreoffice (Ubuntu)
New
Undecided
Unassigned

Bug Description

On a Dell GX-270 (Intel 32-bit) computer running Lubuntu 18.04, I can run LibreOffice, but when I select LibreOffice Writer the LibreOffice window disappears, and nothing happens, as if the application just terminated normally, without doing anything.

An AppPort window reporting an error appeared, but when I clicked its "Send" button, the window disappeared without doing anything.

If I run LibreOffice Writer directly from the menu, I get a frame of its window (with nothing filled-in inside), which persists for awhile, and then disappears.

In either case, no error message appears, and nothing further happens.

LibreOffice Calc, on the other hand, appears to run, though I haven't tried any spreadsheet using it.

I expected LibreOffice Writer to initialize, and then use it for editing documents (as it did on Lubuntu 16.04), but the LibreOffice Writer window disappeared.

The same problem occurred on a Dell GX-260 computer.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: libreoffice-writer 1:6.0.6-0ubuntu0.18.04.1
ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
Uname: Linux 4.15.0-36-generic i686
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: i386
CurrentDesktop: LXDE
Date: Mon Nov 19 21:48:52 2018
InstallationDate: Installed on 2018-06-24 (148 days ago)
InstallationMedia: Lubuntu 18.04 LTS "Bionic Beaver" - Release i386 (20180426)
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Aere Greenway (aere) wrote :
Revision history for this message
Olivier Tilloy (osomon) wrote :

That's very likely a duplicate of bug #1699772.

To confirm this, can you run the following command in a terminal:

    sed -i '/enabled/c\<enabled xsi:nil="false">false<\/enabled>' ~/.config/libreoffice/4/user/config/javasettings_Linux_*.xml

Then execute libreoffice writer and let me know if the crash is still happening? Thanks!

[For the record, that command disables the JRE (Java Runtime Environment) in libreoffice, which is known to cause crashes on 32bits processors. Some functions of libreoffice won't work without Java (the most visible probably being libreoffice base), but most of the office suite should work just fine.]

Changed in libreoffice (Ubuntu):
status: New → Incomplete
Revision history for this message
Aere Greenway (aere) wrote : Re: [Bug 1804134] Re: LibreOffice Writer Won't Run on Pentium-4 32-bit Computer

On 11/19/18 10:49 PM, Olivier Tilloy wrote:
> That's very likely a duplicate of bug #1699772.
>
> To confirm this, can you run the following command in a terminal:
>
> sed -i '/enabled/c\<enabled xsi:nil="false">false<\/enabled>'
> ~/.config/libreoffice/4/user/config/javasettings_Linux_*.xml
>
> Then execute libreoffice writer and let me know if the crash is still
> happening? Thanks!
>
>
> [For the record, that command disables the JRE (Java Runtime Environment) in libreoffice, which is known to cause crashes on 32bits processors. Some functions of libreoffice won't work without Java (the most visible probably being libreoffice base), but most of the office suite should work just fine.]
>
> ** Changed in: libreoffice (Ubuntu)
> Status: New => Incomplete
>
The command you supplied, carefully typed into a terminal, and entered,
successfully worked-around the problem.

Thank you!

--
Sincerely,
Aere

Revision history for this message
Olivier Tilloy (osomon) wrote :

Thanks for the feedback Aere, I'm glad to know this helped.

I am now marking this bug a duplicate of bug #1699772.

Changed in libreoffice (Ubuntu):
status: Incomplete → New
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